
Audi Hoffman Estates
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great experience Aaron was very professional. The price and time taken to complete the transaction were both very good. Overall, it was a great experience and I would Aaron was very professional. The price and time taken to complete the transaction were both very good. Overall, it was a great experience and I would again purchase from Aaron and Hoffman Audi. More
Very courteous and friendly The atmosphere was so inviting I didn't even realize that I had waited for my car that long because I was out of there in an hour I really will be com The atmosphere was so inviting I didn't even realize that I had waited for my car that long because I was out of there in an hour I really will be coming back and this will be the only place that I will be getting my Audi service great customer service More
Awesome Thank you to Mike and the whole team! Took care of my car and fixed more than I even know needed to be done! Will always buy my Audi’s here!!! Thank you to Mike and the whole team! Took care of my car and fixed more than I even know needed to be done! Will always buy my Audi’s here!!! More
This is my second lease at Audi in Hoffman Estates. My salesman, Iman Panah and the entire staff were knowledgeable, helpful, and professional in all facets of the buying/leasing experience especially i salesman, Iman Panah and the entire staff were knowledgeable, helpful, and professional in all facets of the buying/leasing experience especially in these times of limited inventory. Time was taken to answer any and all questions with personal follow up to assure I had no additional questions. Highly recommend Audi Hoffman Estates for a pleasurable new car experience. More
Treated me so great! Everyone at this dealerahip treated me great. I was in for service and they were so helpful and professional and it was an excellent experiece. I high Everyone at this dealerahip treated me great. I was in for service and they were so helpful and professional and it was an excellent experiece. I highly reccomend this dealership. More
Disappointing Customer service was bad. They fixed my car but I had to call multiple times a day before anyone would talk to me or give me any updates. Whenever som Customer service was bad. They fixed my car but I had to call multiple times a day before anyone would talk to me or give me any updates. Whenever someone would answer I would be told it will be just one more day. It took over a week. I fully understand parts not coming in and it may take a while. The 2 things that really upset me was the first day I sat at the dealership for 3 hours before I found out i wasn't getting my car back. Then when I was told that I wasn't provided a loaner car. Again I understand it's hard to get a car right away but over a week no car. Ever time I called I asked and nothing. I was lucky I had a friend with an extra car. They washed my car and mats which was great until I sat in my car and it looked like they cleaned it while my mats were still inside because all the debris from the mats was all over my dash and seats. I'm just disappointed, with a brand like Audi I felt I would have better customer service. More
SERVICE WITH A SMILE Was able to make an appointment without delay. Actual repair was shorter than estimated time - much appreciated as I had a busy day. The staff were p Was able to make an appointment without delay. Actual repair was shorter than estimated time - much appreciated as I had a busy day. The staff were polite and attentive. More
Grear Mike service guy was great. Very helpful. Nice place to hang while waiting. Very clean place. Good cafe. Need sandwiches may be. Would go back Mike service guy was great. Very helpful. Nice place to hang while waiting. Very clean place. Good cafe. Need sandwiches may be. Would go back More
Battery check Everyone that had helped me with questions I had with my car battery was very helpful and the video updates they send you is one of a kind. Everyone that had helped me with questions I had with my car battery was very helpful and the video updates they send you is one of a kind. More
An excellent service experience I say 'excellent' because I'm not sure of a word expressing a more-perfect experience. First because they immediately had me bring in the car when I I say 'excellent' because I'm not sure of a word expressing a more-perfect experience. First because they immediately had me bring in the car when I called with an issue. Second, a technician was working on the problem, I'm guesing, in less that 15 minutes. Third, because the problem was fixed and I was on my way, with a freshly washed car, by the way! (Too bad the rain started again less than five minutes later. And finally the Fourth reason, because the video with Mark explaining what the problem was and how he resolved it demonstrated the adage "a picture is worth a thousand words'. Thanks to Mark for his work, and to Ted for getting me in, and then seeing me out as a happy and satisfied customer. More