Audi Hoffman Estates

Restored my faith in car dealers I put off buying a new vehicle only because I did not want to the dealer hassle. Went in, met by Iman. Very low key and helpful. Never a push. Made a I put off buying a new vehicle only because I did not want to the dealer hassle. Went in, met by Iman. Very low key and helpful. Never a push. Made a deal, then switched to finance manager, Eddie. I thought, oh boy, here it comes. Wrong again. Eddie couldn't have been nicer, explained when I asked questions, small sales pitch for extended service contract but backed off immediately when I said I wasn't interested. More

New car rattle I brought my new 2018 A5 SB in for a rattle that appears to be connected to the cover in the back. The technician added some felt and we we then went I brought my new 2018 A5 SB in for a rattle that appears to be connected to the cover in the back. The technician added some felt and we we then went for a test drive. During the drive, the rattle was muffled, but still there. Since then, I have driven quite a bit and the rattle is back, just as loud as before. The guy who checked me in and the technicjan were very courteous and I like the video and checklist that was sent to my email, recapping what was done. Unfortunately, the issue wasn’t fixed and I will need to bring the car back for another appointment. More

stellar customer service They always greet you as soon as you pull in, ,calmly handle your need or concern, and then make sure you are comfortable if waiting .I love my Au They always greet you as soon as you pull in, ,calmly handle your need or concern, and then make sure you are comfortable if waiting .I love my Audi and find your dealership and the employees greatly support the brand. More

Service 20k on s4 Service was excellent. I was met as soon as I entered the service bay by a service writer who knew my service need. Everyone was very courteous. P Service was excellent. I was met as soon as I entered the service bay by a service writer who knew my service need. Everyone was very courteous. Peas informed that the service would take 1/1/2 hours which was an accurate estimate. More

Quick and easy We used technology as our friend. I came in for a test drive and new the new Q5 was what I was looking for. I needed to travel the next week so we fig We used technology as our friend. I came in for a test drive and new the new Q5 was what I was looking for. I needed to travel the next week so we figured out all the particulars through email and text. When I came into the dealership we were done with the paperwork in just over 30 minutes. More

The Best of Audi Carlo did an awesome job in getting the car we wanted..as soon as he heard that others are also interested in the car we were eyeing,he immediately ca Carlo did an awesome job in getting the car we wanted..as soon as he heard that others are also interested in the car we were eyeing,he immediately called us and made us come earlier and so we did.. at first we were like skeptical coming early..in our mind its a sales tactics but we were wrong.. when we got there there are already people waiting for it to test drive and even when we were working on papers,there are still people coming to check the car out! im glad Carlo is a pro at his field..he went above and beyond, and it was a very smooth process..when you see a car online/you like.. look for Carlo.. highly recommended! 👍🏼 -New Audi Owner More

Service rep Mike was very nice and professional. It was my first time there and he was able to pull up my account info right away. Other employees were very frien Mike was very nice and professional. It was my first time there and he was able to pull up my account info right away. Other employees were very friendly as well, especially a salesman who helped me with a question I had about my Audi Connect. It was nice that he took the time to help me More

Flawless experience From the very first contact, Valentina was excellent. Informative, never pushy and she made the buying process completely stress free! We are so pl From the very first contact, Valentina was excellent. Informative, never pushy and she made the buying process completely stress free! We are so pleased with our new M4, and would absolutely make the drive again in the future next time we are in need of a vehicle. From the sales process, to finance, to delivery, I'd say this dealership is head and shoulders above the rest! More

New Car Purchase I purchased a new Q3 and love the automobile! Dean Turner helped me through the search and selection process - Dean is extremely professional, kind, v I purchased a new Q3 and love the automobile! Dean Turner helped me through the search and selection process - Dean is extremely professional, kind, very patient, and explained everything to me, probably twice. Dean is such a nice person, and Audi is very fortunate to have him in their company. He goes out of his way to show you features on the car, and accommodates anything you may ask him. I'm getting used to my new Q3 and it is wonderful! When I trade this auto, I certainly will come to Dean Turner and Audi Hoffman Estates again. This is my second purchase at Audi Hoffman Estates and with Dean Turner. If there were a Ten Star rating for Dean, he deserves all of them ! More

efficient, friendly, feel in "good and honest" hands It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everyt It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everything that will be done and then what has been done.....needless to say great overall service that makes me travel the extra 10 miles rather than going to a dealier closer to my home. Always feel appreciated as an owner! My car has only 40K on it so keeping this wonderful little toy for everr - but will definitely buy my A7 or Q7 at this dealership early next year. More