Audi Hoffman Estates

New car purchase Aaron was wonderful, even taking phone calls after our purchase and helping me when I came back for another go over of the infotronics system. Beware Aaron was wonderful, even taking phone calls after our purchase and helping me when I came back for another go over of the infotronics system. Beware though, I may be back for more help...I'm coming from a 2005 automobile so the whole keyless start and infotronics are very new to me!! I would highly recommend Aaron. More

Everyone was great from beginning to end. I always appreciate the friendly people and the great service and updates that are given. Thanks to all. from beginning to end. I always appreciate the friendly people and the great service and updates that are given. Thanks to all. More

Great! I am always pleased with the service at Audi! I was able to bring my car in for an oil change on the day and time I requested. The service was quick I am always pleased with the service at Audi! I was able to bring my car in for an oil change on the day and time I requested. The service was quick and efficient! I thought the service video I received on my vehicle was a great way for Audi to stay innovative! More

Excellent service! Absolutely excellent service and experience as always! I was dropped off at my office and my car was brought back to me when it was finished. I was Absolutely excellent service and experience as always! I was dropped off at my office and my car was brought back to me when it was finished. I was also informed on the progress of the service. I only buy Audi's and Hoffman Estates Audi is the best of the best! Thanks More

Fantastic customer service, speed, and followup. I called and spoke with a Tom I think to schedule my appointment. He was very nice and welcoming. My service person was Rick who did an amazing job. I called and spoke with a Tom I think to schedule my appointment. He was very nice and welcoming. My service person was Rick who did an amazing job. This dealership is top notch. If I buy a new audi or a CPO car they will gain my business sheerly based on my experience with the service department. Thanks again! More

Excellent All my needs were taken care of in a timely fashion and I was given a loaner car for the time for the time of the service. All my needs were taken care of in a timely fashion and I was given a loaner car for the time for the time of the service. More

Thanks for the patience It took multiple chances to set up the service and detailing due to weather and none availability of a loaner, but it was finally accomplished and we It took multiple chances to set up the service and detailing due to weather and none availability of a loaner, but it was finally accomplished and we are pleased. Only issue, when we purchased the vehicle we were told a detailing service would be provided. I assumed the sales folks and the service folks had communicated, but that didn't happen. We were charged for the detailing service, BUT as soon as I called Monday it was cleaned up. More

Exceeding my expectations with service Ted McConnell is a great service person. Helping me to understand what the mechanical needs are for the car. This helps me to prioritize what I can af Ted McConnell is a great service person. Helping me to understand what the mechanical needs are for the car. This helps me to prioritize what I can afford for this visit. I love the new text message video with the technician showing and explaining repair subject. Ted helps to put it into layman terms. I feel important to Audi and Ted while I am there and having service done. This nice treatment helps take some sting, (sorry to say), from the cost. I do feel that when I leave the facility that the work is done correctly. Thank you again Ted for all your help Sincerely, Ronald Lawson More

Scheduled service and detailing. Everything agreed to on service was done and the detailing was impeccable. I didn’t even recognize my car when I picked it up! My car was ready when Everything agreed to on service was done and the detailing was impeccable. I didn’t even recognize my car when I picked it up! My car was ready when promised. More

Exceeded my expectations Great service, outstanding customer relations, nice people!! Ted was great. Using texts to inform me of progress and the video where excellent. Very w Great service, outstanding customer relations, nice people!! Ted was great. Using texts to inform me of progress and the video where excellent. Very well done. More