Audi Hoffman Estates

Service Very efficient. Knew what was to be done. Work completed very quickly. Mike took ownership of my service needs. What more could I ask for? Very efficient. Knew what was to be done. Work completed very quickly. Mike took ownership of my service needs. What more could I ask for? More

Very Good experience Knowledgeable, nice, fast and efficient. Willing to listen and work with you. Gave better options than another Audi dealership. Explained all the f Knowledgeable, nice, fast and efficient. Willing to listen and work with you. Gave better options than another Audi dealership. Explained all the features with patience. Invited us to come back for additional explanations of features to make sure we can max the capabilities More

Routine service and tire check Exemplary, as usual!! Andy even helped on Friday night to make sure I felt fine!! Tire pressure sensor ended up being just fine. Thank you all. Exemplary, as usual!! Andy even helped on Friday night to make sure I felt fine!! Tire pressure sensor ended up being just fine. Thank you all. More

Brake pad sensor I brought my car in for service for my brake pad light and the service department is fantastic. From the drop off to work to the pickup the service d I brought my car in for service for my brake pad light and the service department is fantastic. From the drop off to work to the pickup the service department is very friendly and helpful. More

Very Professional and Welcoming Upon entering the service area, I was immediately greeted and helped. The fact that I did not have an appointment was not a problem. As soon as the te Upon entering the service area, I was immediately greeted and helped. The fact that I did not have an appointment was not a problem. As soon as the tech made a diagnosis of my issue, I was informed of it and estimate of the wait time was given. The waiting area was comfortable and stocked with fresh coffee. More

Perfect Great loaner. Service was done fast. They pulled up my car right away and I was on my way. Free Wifi during the little wait time, I can't think of Great loaner. Service was done fast. They pulled up my car right away and I was on my way. Free Wifi during the little wait time, I can't think of a single way to improve. Well, maybe take a little longer so I could zip around in the brand new A6. More

Easy in and out, outstanding service I scheduled service and a loaner on the phone with my service adviser. When I arrived, 15 minutes early, the check in process went very smoothly, and I scheduled service and a loaner on the phone with my service adviser. When I arrived, 15 minutes early, the check in process went very smoothly, and my loner was sitting waiting for me. The car was ready as promised, and the loaner return and pick up process was just as easy. The service adviser reviewed all the paperwork, and I was on my way. Everything on the car is running great. More

Helpful and Considerate Necko was very helpful and thorough in explaining everything and making sure we are getting what we want. He asked a lot of relevant questions to unde Necko was very helpful and thorough in explaining everything and making sure we are getting what we want. He asked a lot of relevant questions to understand our need and did not pressure us to make the purchase. More

Great Recommendations & Friendly Atmosphere Started the car buying process back in October 2016 when we visited with Mike M in sales to get more info on an Audi A5. When, despite every effort, w Started the car buying process back in October 2016 when we visited with Mike M in sales to get more info on an Audi A5. When, despite every effort, we couldn't find one with exactly what I wanted, instead of trying to cram a compromise down my throat, Mike suggested that it might be better to wait until I could order a 2018 and get it exactly the way I wanted it instead of compromising and getting something off the lot. He also pointed out that the A5 was going to have a redesign for 2018 that would be worth the wait and showed us what it was going to look like. He was absolutely correct. I did wait, and ordered my A5 in March (delivered in May) and it was a very wise decision. It was a little nerve wracking to order a car without having been able to see, touch, and drive it but he did not lead me astray. The car is AWESOME, and I couldn't be happier. I was also impressed that when I went to take delivery, several other employees seemed to know who I was and what I was there to do, and even though I hadn't worked with them directly, they were very friendly and helpful. I guess this stood out to me because of course, I sort of expect that from the salesperson that I'm working with, but for it to extend beyond that is a pleasant surprise. It makes me hopeful that I will have a similarly positive experience when it comes time for my first service visit ;) More

Really pleased Bob LeGault was very helpful in picking the right car, very knowledgeable about all the possibilities and an excellent listener. I will be recommendin Bob LeGault was very helpful in picking the right car, very knowledgeable about all the possibilities and an excellent listener. I will be recommending him to any friend who is in the market for a car. I am really pleased with my Q5. More