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Audi Hoffman Estates
Hoffman Estates, IL
5,319 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,319 reviews
March 03, 2011
Prompt and friendly service. Service are nice an clean, write up was fast and explained in detail. Loaner cars provided. All around a great place to buy and service your Audi. Car was taken in on time and write up was fast and explained in detail. Loaner cars provided. All around a great place to buy and service your Audi. Car was taken in on time and returned washed and ready at promised time. Email reminder sent the day before your serive appointment which was nice. More
by zimbind
Employees Worked With
Ted McConnell, Ted McConnell
Helpful March 02, 2011
I have only had great experience with this dealer. Was recommended by 4 of my friends that have 1 or more Audis. Service department is (Andy, Tony and Eric) very competent and accommodating and Vern in sa recommended by 4 of my friends that have 1 or more Audis. Service department is (Andy, Tony and Eric) very competent and accommodating and Vern in sales and Jim the Manager are great guys. I recommend them all the time. More
by tenby1
Employees Worked With
Tony (service) and Vern in sales, Andy Emberton
February 24, 2011
Schaumburg Audi is the most personable, professional, efficient, caring dealershiip I have ever done business with. (Any more, it doesn't feel so much like doing business as it does visiting family.) E efficient, caring dealershiip I have ever done business with. (Any more, it doesn't feel so much like doing business as it does visiting family.) Everybody there has a perfect balance of friendliness and professionalism. They are very knowledgable about the service needs of your vehicle. The owner takes the time to shake your hand when he encounters you. All of the staff, whether it's the cashier, salesmen, mechanics, appointment advisor, etc. are pleasant, efficient and friendly (but not intrusive). Someone is always there ready to give prompt service (most of the time, they're right out, with paper in hand, before you exit your car). I have never experienced any 'attitude', rudeness, or ambivalance of any sort. My car is always well taken care of, washed and vacuumed. Even the porters are friendly and efficient. One of the most pleasing things I've noticed is they don't play 'favorites'. I've been a regular customer for about three (3) years now and I know who's who. However, when I entere the service area, if there are other people ahead of me, the service advisors take their time with whomever is ahead of me, still acknowledging I'm waiting. They never take their attention away from the person they are doing a service write-up for, which is extremely impressive to me. I wish I could think of many more eloquent ways to put it; suffice it to say - THEY ARE THE BEST! I would recommend them to anybody, any time. More
by Sauceda
Employees Worked With
Ted, Ed, Brandon, Derek, Andy, Andy Emberton, Ted McConnell
February 23, 2011
GREAT PEOPLE, GREAT SERVICE,VERY PROFESSIONAL, I ONLY STAY HALF HOUR, AND I DRIVE ALWAY MY NEW CAR.I DID NOT WORRY ABOUT ANY PART OF THE PROCESS. MARC & AL GREAT PEOPLE VERY FRIENDLY AND VERY NICE, I ORD STAY HALF HOUR, AND I DRIVE ALWAY MY NEW CAR.I DID NOT WORRY ABOUT ANY PART OF THE PROCESS. MARC & AL GREAT PEOPLE VERY FRIENDLY AND VERY NICE, I ORDERED THIS CAR BEFORE I GO TO THE DEALER, THEY SUPRISELY INPUT MY HOME ADDRESS IN THE NAVATION SYSTEM. HIGHLY RECOMMANDED More
by AKY57
Employees Worked With
AL COLLINGBOURNE
February 23, 2011
Ted in service has taken care of me ever since I bought my A6 over 3 years ago. He is always courteous and friendly. In addition, he provides accurate information regarding the service to be performed an my A6 over 3 years ago. He is always courteous and friendly. In addition, he provides accurate information regarding the service to be performed and takes the time to listen to my problem description. He has never failed to take care of any service or warranty issue I have had. More
by jccoopeer
Employees Worked With
Ted McConnell, Ted McConnell
February 22, 2011
I had researched various Audi dealerships in the city for a new A5 Coupe. Unfortunately, most of the dealerships I had contacted didn't see too concerned about my business unlike Schaumburg Audi. Their sales a new A5 Coupe. Unfortunately, most of the dealerships I had contacted didn't see too concerned about my business unlike Schaumburg Audi. Their sales staff, especially Jimmy C., made me feel like my business was wanted and even ordered the A5 to my specifications. I was updated on my order and made sure the price was right even though the car is in high demand. I highly recommend this dealership to anyone who is interested in purchasing a new Audi. Go run to Schaumburg Audi now! :) More
by gosoxgo72
Employees Worked With
Jimmy Coveliers
February 16, 2011
All around great service every time I go there. Ted always provides great customer service. I've been going to this dealership for service for almost 3 years now and purchased 2 vehicles from them. A always provides great customer service. I've been going to this dealership for service for almost 3 years now and purchased 2 vehicles from them. As long as I'm looking for an Audi, I will not go anywhere else. More
by dzikson
Employees Worked With
Ted McConnell, Ted McConnell
February 12, 2011
Have dealt with the dealer for more than ten years, purchasing three luxury vehicles. Staff is always great. In this case the service rep pointed out a failing part in my truck lift mechanism. They purchasing three luxury vehicles. Staff is always great. In this case the service rep pointed out a failing part in my truck lift mechanism. They ordered the part, painted it ahead of time and installed it while I waited. More
by bjjackman
Employees Worked With
Andy Emberton, Andy Emberton
February 04, 2011
We are returning customers and highly recommend Schaumburg Audi. Buying a car has never been easier! We met with Al upfront and rather than keep us waiting at the showroom too long while they loo Schaumburg Audi. Buying a car has never been easier! We met with Al upfront and rather than keep us waiting at the showroom too long while they looked into a model we were interested, he worked with us via email and phone, which was very convenient and appreciated. Al ended up being ill the day we picked up our Q5, but his very dependable teammate, Dean Turner, was terrific and took alot of time to walk us through all the amazing capabilities that the Q5 has. We are looking forward to enjoying the vehicle for years to come. More
by Donna Fiedler
Employees Worked With
Al Collingbourne/Dean Turner, Dean Turner
February 01, 2011
Ever since I bought my Audi, I have been taking it to this dealership for any services. Every time I am there, the staff treats me with respect and provides me with all the information I need. On this this dealership for any services. Every time I am there, the staff treats me with respect and provides me with all the information I need. On this last visit, Brandon was more than helpful filling out all the paper work and giving me all the information I needed for my service. He quoted me a price and they preformed the job like they said they would. Brandon also gave me a loaner car. I couldn't have asked for a better loaner. It was a brand new Q7. I don't know how he is going to top that one, next time i need a loaner. Later on during the day I received a call that my car was ready for pick up. Brandon also told me about possible services that I may want to consider for my next visit. When i received my car, the job was completed and my car was washed. I will continue to bring my car to this dealership because of the fast, friendly and honest service i get here. I have recommended this dealership to other audi owners. I think their prices are fair and the quality of work is the best. Thank you for always trying to deliver the best work possible and continue to strive to be the best. When the time comes and I need to purchase a new car, this is the dealer where i will buy my next car. Thank you for everything Sincerely Ralph Soto More
by rsoto
Employees Worked With
Brandon Lewis
