Audi Hoffman Estates

No pressure buying experience I had an appointment came in early, as soon as i walked in reception was very inviting, salesman was ready for me had car ready to go for test drive. I had an appointment came in early, as soon as i walked in reception was very inviting, salesman was ready for me had car ready to go for test drive. Gave him a budget and gave me all options available to me, actually was trying to get me under my budget to make it the whole experience enjoyable. Never once was I told I needed this optional upgrade or try different model car. I was asked what I wanted and what I needed and he stuck to what I said. Great and friendly staff. More

A Pleasant Surprise My Service Consultant was Mike Torelli. Mike was outstanding in his consideration of my needs and attention to the service my car required. He was My Service Consultant was Mike Torelli. Mike was outstanding in his consideration of my needs and attention to the service my car required. He was always customer oriented, never intimidating and focused on making sure that I understood his recommendations. In short, he worked hard to make sure that I was a happy customer. When I arrived at the service entrance the door opened and I was immediately directed inside. No waiting. No wasted energy trying to find the service consultant. Because of their Scheduler, Tony Trocchio, Mike was expecting my arrival and acknowledged me when I pulled in. He was finishing with another customer and respectfully asked if I could wait just a minute until he finished up. He was with me shortly and we reviewed my concerns and other scheduled maintenance requirements. He asked if I would like a loaner (they're all new Audi's) or if I'd prefer valet service to my house. I opted for the valet service. And after a brief wait, the valet arrived in a beautiful new Q7. My valet was Jamar; a personable young man, also endowed with innate customer oriented instincts I should also mention that during my initial wait I must have been approached by 4 or 5 employees who were eager to learn whether they could help me. I found that to be unique and unusual in this day and age. It was refreshing. The employees ranged from porters to other Sales or Service Consultants passing through the Service area. Clearly, this dealership has hired people with the right customer orientation. By the way, Mike also arranged to have my car valet delivered to my home. It doesn't get much better than that! And did I mention that this dealership is brand new; beautifully executed to be aesthetically pleasing and extremely efficient.? The Service reception area is a pleasure to drive in to; a spacious three lane arrangement that puts you directly in front of the glass enclosed Service Department Consultants, standing at their work stations, ready to be of service; Customer convenience well thought out. My other Audi is in for service with Mike and his colleagues as I write this review. They know how to make you want to come back. More

My third Audi from this dealership I have been very satisfied over the past eleven years with both the sales and service departments. My recent experience with Jacek has continued this I have been very satisfied over the past eleven years with both the sales and service departments. My recent experience with Jacek has continued this favorable impression. More

Great Service Experience I have had 4 Audi's over the past 12 years and have had them all serviced at the Hoffman Estates (previously Schaumburg) location. The staff has alwa I have had 4 Audi's over the past 12 years and have had them all serviced at the Hoffman Estates (previously Schaumburg) location. The staff has always been over the top friendly and remembers to include questions and comments about our personal interests they remember that makes the task of routine maintenance visits a pleasurable chore. I recommend these guys to anyone who wants quality service with a personal touch to go along with it. More

Purchase: 2012 Audi A4 2.0T Quattro I wasn't in the market for an Audi, I was initially looking for an Infiniti. I test drove an Audi at a different dealership, and was immediately impre I wasn't in the market for an Audi, I was initially looking for an Infiniti. I test drove an Audi at a different dealership, and was immediately impressed with how the vehicle handled. It is a VERY smooth and tight handling vehicle. The Infiniti G35x does have much more power, (standard V6 engine vs. a 4 cylinder) but the Audi is very responsive and carries a big "pick up and go". I decided to move forward and change my search over from Infiniti to Audi. I saw this car online, and called the dealership since there were no pictures or price. My called was handled right away, and got a knowledgeable salesperson (Necko). Necko informed me that the car was recently received at the dealer and was sent offsite for detailing. He took my phone number and called the within 48 hours telling me the vehicle was onsite and ready to be test driven. Necko gave me an excellent price and great value for my trade in (2006 Infiniti G35x). I left a deposit and a couple of days later, came back to finalize the sale. I assumed it would be a hand off of the keys and "have a nice day" type of transaction. Not so. Necko walked me through every functionality of the Audi A4, and didn't let me leave the dealership until all of my questions were answered. Finalizing our transaction, he offered up any additional assistance either by coming back to the dealership or even by offering to stop by my home to clear up any questions or concerns. Having visited three dealerships the weekend before I can honestly say that I was taken seriously as a customer, given a fair price for the vehicle and my trade in, and valued my time as a customer. I highly recommend Audi of Hoffman Estates for anyone in the market for a new vehicle, and especially if they are new to the Audi brand. They will not disappoint. More

Great experience I recently purchased a Certified Pre-owned Audi Q5 from Audi Hoffman Estates and am very pleased with the experience. The sales team was very helpful I recently purchased a Certified Pre-owned Audi Q5 from Audi Hoffman Estates and am very pleased with the experience. The sales team was very helpful (especially Elvin) and made the decision easy and I walked away with a wonderful car. I would and will highly recommend this dealership to anyone. More

Excellent buying experience My wife and I were looking for a new, used car and decided to look at Audi of Hoffman Estates since it is local. Dean was very helpful and never pushy My wife and I were looking for a new, used car and decided to look at Audi of Hoffman Estates since it is local. Dean was very helpful and never pushy. He took time to explain the differences between the different models we test drove and allowed us to take all the time we needed to make our purchase an informed decision. I would definitely recommend visiting Audi of Hoffman Estates if you are considering purchasing and Audi....new or used. More

Very Pleasant buying experience for my first Audi Q5!!! We worked with "Valentina Maciunas" from the beginning and she was very helpful throughout the entire process. The first day we went there I made it We worked with "Valentina Maciunas" from the beginning and she was very helpful throughout the entire process. The first day we went there I made it clear to her that we would not be purchasing that day. She still was more than happy to spend all of the time we wanted discussing options and going over everything in great detail. She took the time by showing us many cars and options as well as test-drive. After taking some time to think it over we eventually went back with the intention to buy. Again, Valentina and her colleagues at Audi Hoffman Estates were helpful, respectful, and accommodating. We finalized the deal but due to my travel and other reasons I was not in a position to take the vehicle immediately. Explained the situation to Valentina and her boss (sales manager – I think it’s Kevin) and they were ok for taking the vehicle after two weeks. During these two weeks she checked in periodically and finally I was able to get the car of my dreams. Valentine also explained all the features in the car to me and said that if I have any questions to feel free to call her. We are very happy with the value of our purchase and the excellent service we received throughout the process. My experience couldn’t have been better and I would recommend Audi Hoffman Estates to everyone that wants a quality car for a competitive price. Our first experience in buying an Audi was an awesome experience and very happy being part of Audi Family!!! Thank you Valentina ?!!! More

Exemplary Service Great job to Andy and his team for exceeding my expectations from initial inquiry to end result. I can say that I have dealt with several Audi dealers Great job to Andy and his team for exceeding my expectations from initial inquiry to end result. I can say that I have dealt with several Audi dealers and this is one of the best, no doubt. More

CPO 2014 A4 My salesman. Greg, was easy to work with. He took the research I presented seriously and didn't waste my time with endless negotiations. Upon deliver My salesman. Greg, was easy to work with. He took the research I presented seriously and didn't waste my time with endless negotiations. Upon delivery Greg painstakingly went through all the car's options as well as the customizable ones like the Navigation, Bluetooth, iPod connection, etc all while the dealership closed and as we watched his associates leave to go home. More