Audi Hoffman Estates

Good Experience Todd Cunningham made buying this car easy. The price was right and I am very satisfied with my purchase. I would come there for maintenance on the car Todd Cunningham made buying this car easy. The price was right and I am very satisfied with my purchase. I would come there for maintenance on the car but its a bit far for me to drive there for that. I would recommend this dealership to others. Great job Todd. More

Great Experience I typically do not enjoy going to car dealerships but Bob provided a great experience from start to finish. I will definitely be back when I need anot I typically do not enjoy going to car dealerships but Bob provided a great experience from start to finish. I will definitely be back when I need another car! More

Service on my Audi RS7 2014 I bought my last 2 Audi Vehicles at Audi Hoffman Estates in 2013 and since my first visit there I have never had anything but a very positive experie I bought my last 2 Audi Vehicles at Audi Hoffman Estates in 2013 and since my first visit there I have never had anything but a very positive experience. Everyone is very considerate during the buying process and subsequently every Service visit has been very efficient and flawless. Both Sales and Service has always been very cordial. You always feel very welcome. My last service visit for my RS7 was no exception. They were able to squeeze me in the very same afternoon for my service visit. The Service consultant Scott Hall took good care of everything and my chosen wait at their premises was short. Scott kept updating me of the status of the service. I could not ask for a better overall experience from Scott Hall and the Audi team in General at Hoffman Estates. The whole Team at Audi Hoffman Estates has my full recommendation. More

No pressure buying experience I had an appointment came in early, as soon as i walked in reception was very inviting, salesman was ready for me had car ready to go for test drive. I had an appointment came in early, as soon as i walked in reception was very inviting, salesman was ready for me had car ready to go for test drive. Gave him a budget and gave me all options available to me, actually was trying to get me under my budget to make it the whole experience enjoyable. Never once was I told I needed this optional upgrade or try different model car. I was asked what I wanted and what I needed and he stuck to what I said. Great and friendly staff. More

A Pleasant Surprise My Service Consultant was Mike Torelli. Mike was outstanding in his consideration of my needs and attention to the service my car required. He was My Service Consultant was Mike Torelli. Mike was outstanding in his consideration of my needs and attention to the service my car required. He was always customer oriented, never intimidating and focused on making sure that I understood his recommendations. In short, he worked hard to make sure that I was a happy customer. When I arrived at the service entrance the door opened and I was immediately directed inside. No waiting. No wasted energy trying to find the service consultant. Because of their Scheduler, Tony Trocchio, Mike was expecting my arrival and acknowledged me when I pulled in. He was finishing with another customer and respectfully asked if I could wait just a minute until he finished up. He was with me shortly and we reviewed my concerns and other scheduled maintenance requirements. He asked if I would like a loaner (they're all new Audi's) or if I'd prefer valet service to my house. I opted for the valet service. And after a brief wait, the valet arrived in a beautiful new Q7. My valet was Jamar; a personable young man, also endowed with innate customer oriented instincts I should also mention that during my initial wait I must have been approached by 4 or 5 employees who were eager to learn whether they could help me. I found that to be unique and unusual in this day and age. It was refreshing. The employees ranged from porters to other Sales or Service Consultants passing through the Service area. Clearly, this dealership has hired people with the right customer orientation. By the way, Mike also arranged to have my car valet delivered to my home. It doesn't get much better than that! And did I mention that this dealership is brand new; beautifully executed to be aesthetically pleasing and extremely efficient.? The Service reception area is a pleasure to drive in to; a spacious three lane arrangement that puts you directly in front of the glass enclosed Service Department Consultants, standing at their work stations, ready to be of service; Customer convenience well thought out. My other Audi is in for service with Mike and his colleagues as I write this review. They know how to make you want to come back. More

My third Audi from this dealership I have been very satisfied over the past eleven years with both the sales and service departments. My recent experience with Jacek has continued this I have been very satisfied over the past eleven years with both the sales and service departments. My recent experience with Jacek has continued this favorable impression. More

Great Service Experience I have had 4 Audi's over the past 12 years and have had them all serviced at the Hoffman Estates (previously Schaumburg) location. The staff has alwa I have had 4 Audi's over the past 12 years and have had them all serviced at the Hoffman Estates (previously Schaumburg) location. The staff has always been over the top friendly and remembers to include questions and comments about our personal interests they remember that makes the task of routine maintenance visits a pleasurable chore. I recommend these guys to anyone who wants quality service with a personal touch to go along with it. More

Purchase: 2012 Audi A4 2.0T Quattro I wasn't in the market for an Audi, I was initially looking for an Infiniti. I test drove an Audi at a different dealership, and was immediately impre I wasn't in the market for an Audi, I was initially looking for an Infiniti. I test drove an Audi at a different dealership, and was immediately impressed with how the vehicle handled. It is a VERY smooth and tight handling vehicle. The Infiniti G35x does have much more power, (standard V6 engine vs. a 4 cylinder) but the Audi is very responsive and carries a big "pick up and go". I decided to move forward and change my search over from Infiniti to Audi. I saw this car online, and called the dealership since there were no pictures or price. My called was handled right away, and got a knowledgeable salesperson (Necko). Necko informed me that the car was recently received at the dealer and was sent offsite for detailing. He took my phone number and called the within 48 hours telling me the vehicle was onsite and ready to be test driven. Necko gave me an excellent price and great value for my trade in (2006 Infiniti G35x). I left a deposit and a couple of days later, came back to finalize the sale. I assumed it would be a hand off of the keys and "have a nice day" type of transaction. Not so. Necko walked me through every functionality of the Audi A4, and didn't let me leave the dealership until all of my questions were answered. Finalizing our transaction, he offered up any additional assistance either by coming back to the dealership or even by offering to stop by my home to clear up any questions or concerns. Having visited three dealerships the weekend before I can honestly say that I was taken seriously as a customer, given a fair price for the vehicle and my trade in, and valued my time as a customer. I highly recommend Audi of Hoffman Estates for anyone in the market for a new vehicle, and especially if they are new to the Audi brand. They will not disappoint. More

Great experience I recently purchased a Certified Pre-owned Audi Q5 from Audi Hoffman Estates and am very pleased with the experience. The sales team was very helpful I recently purchased a Certified Pre-owned Audi Q5 from Audi Hoffman Estates and am very pleased with the experience. The sales team was very helpful (especially Elvin) and made the decision easy and I walked away with a wonderful car. I would and will highly recommend this dealership to anyone. More

Excellent buying experience My wife and I were looking for a new, used car and decided to look at Audi of Hoffman Estates since it is local. Dean was very helpful and never pushy My wife and I were looking for a new, used car and decided to look at Audi of Hoffman Estates since it is local. Dean was very helpful and never pushy. He took time to explain the differences between the different models we test drove and allowed us to take all the time we needed to make our purchase an informed decision. I would definitely recommend visiting Audi of Hoffman Estates if you are considering purchasing and Audi....new or used. More