
Audi Hoffman Estates
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Avoid Audi Hoffman Estates! Door hinge issue- Door swings open too far and creases door skin. Common complaint on Audi online forums. Ridiculous. This dealer rudely refused to Door hinge issue- Door swings open too far and creases door skin. Common complaint on Audi online forums. Ridiculous. This dealer rudely refused to help. More
Necko was great getting me in and out with the exact vehicle I was looking for, also spoke with Mitch who helped me consider trading-in my vehicle. Dan handled the financing quickly. Overall excellent e vehicle I was looking for, also spoke with Mitch who helped me consider trading-in my vehicle. Dan handled the financing quickly. Overall excellent experience More
Buying Experience was #1 When I decided I was going to buys a Audi A7, I really evaluated dealerships and sales people. I was looking for an above average buying experience. When I decided I was going to buys a Audi A7, I really evaluated dealerships and sales people. I was looking for an above average buying experience. I found that at Audi of Hoffman Estates, and in sales person Marty Johnson. In the end, location and having the car with the options and color in stock made my decision easy. In this time of transparency in the cost of vehicles, the experience was #1 for me. More
New Vehicle Purchase My recent purchase of a new vehicle from Audi Hoffman Estates was made possible by the diligence of salesperson, Robert LeGault. It was not only his My recent purchase of a new vehicle from Audi Hoffman Estates was made possible by the diligence of salesperson, Robert LeGault. It was not only his sales presentation of the A6, nor the road test taken that convinced me, but that of his outward jovial personality which did. The aura of his friendliness seemed to imminent from all employees throughout the dealership. It was Robert and only he who made this deal work. I can truly say that Robert is a real professional that I wouldn't hesitate to recommend, nor the dealership he represents. More
Marty Johnson is Awesome Marty was great. I did a lot of research on the car before I purchased it. I got a great price. Marty did not jerk me around, just gave the best pr Marty was great. I did a lot of research on the car before I purchased it. I got a great price. Marty did not jerk me around, just gave the best price and that was it. He found the right car for me in the first try. Didn't try to sell me something I couldn't afford or didn't want. Marty made my entire experience pleasant. I really appreciated that he didn't pressure me. No BS just told him what I wanted and we got it done. More
I highly recommend Audi Hoffman Estates to anyone interested in purchasing a luxury vehicle. From the moment I was greeted until the grand send off in my new car, the staff at this location made me interested in purchasing a luxury vehicle. From the moment I was greeted until the grand send off in my new car, the staff at this location made me feel extremely comfortable with making Audi my choice. The general manager, Brian, was amazing. He met with me at multiple points throughout the day, educating me about the vehicle I was interested in & checking to ensure a smooth purchase. He set me up with Necko, who was incredibly knowledgable about both the used and new A5s. He was extremely thorough when describing each vehicle to me, telling me about where the certified pre-owned vehicles came from and what they were traded for. He was forthcoming about all information pertaining to pricing. He very patiently answered my endless stream of questions, foregoing lunch, and was genuinely concerned that I was made aware of every option available. Dan, the finance manager, was also very friendly and made signing the dotted line a million times feel a little less painful. There was not one moment where I felt that anyone was trying to convince me of anything; all my options were merely laid out on the table. Everyone with whom I had spoken that day congratulated me on my new purchase, which made me feel even more excited. Ultimately, I drove home in my dream car with exactly what I wanted at a very good price (thanks, Brian!). More
Very bad experience My wife, son and I stopped by this dealership as we were interested in a 2010 Audi A6 listed on the dealer's website. Upon entering the showroom, we w My wife, son and I stopped by this dealership as we were interested in a 2010 Audi A6 listed on the dealer's website. Upon entering the showroom, we were not greeted by any of the 4 or 5 sales employees that were at their desk. After 5 minutes, I approached Elvin who was standing around and he rudely approached me to hold on and then called someone else to help us. We were then helped by Daniel Spero and when I asked why were we not greeted he said "Well, you have to understand we are busy with E-Commerce customers". If I was a sales professional, I would rather deal with a warm body that is ready to buy and not with a prospect online, but that is just my opinion. I found this very disrespectful and not acceptable. We actually briefly looked at the vehicle and left but prior to me leaving, I approached Viktor and too him about Elvin's behavior. I will not ever buy a vehicle form this dealership and I will go out of my way to get others not to buy either. It is unfortunate because I love Audi vehicles, I own an A8L and was hoping to get the A6 for my wife. More
everyone at audi hoffman estates went above and beyond what i expected from a dealership. no request of mine went unsatisfied. literally. while i hope to be driving my current vehicle for a long time, what i expected from a dealership. no request of mine went unsatisfied. literally. while i hope to be driving my current vehicle for a long time, the next time i am car shopping, i will be back. More
I arrived at the dealership without an appointment. I was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained everything that was concerning my vehicle and told me what was going to be performed to make certain the car was road worthy and safe. The dealership's service department went out of their way from the time I was greeted to the time of my departure. Individuals I came in contact with were friendly, courteous and professional. The service area is clean and comfortable. Andy has a great service group all of whom know how to make certain the customer has an "exceptional experience" when in their care. I'm a customer for the meaningful life of the car. I highly recommend Hoffman Estates Audi for any auto service needs. Nice job to all. More
I had my A6 serviced at Schaumburg Audi ( before they moved to Hoffman Estates) for six years and this time my wife had to wait for 30 minutes just to drop off car for no reason. Then they up-sold un-ne moved to Hoffman Estates) for six years and this time my wife had to wait for 30 minutes just to drop off car for no reason. Then they up-sold un-necessary services to her. I was in shock about the bad services and treatment my wife experienced. We will not go back to this dealer again. More