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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,813 Reviews

3,813 Reviews of Audi Hoffman Estates - Service Center

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May 10, 2021

Very good service, hospitality, timeliness. Also the service administrator was very helpful and give me a loaner car within a weeks period of time. Extremely helpful. More

by JIM.PAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
May 10, 2021

The dealership did a great job taking care of my car. They were able fixed all the problems with my vehicle. I will take my car back. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
May 10, 2021

Rick Kelstrom did a great job, answered all of my questions and returned the car very well cleaned. Really pleased, and Scheduling was easy too More

by Sethtec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
May 10, 2021

The sales person Carlos was so friendly made me feel real comfortable and I was able to purchase the audi that I wanted with comfort More

by dhill28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021

It was a little bit complicated due to some previous owner modification that was unknown to us. But on the second time return to the department the situation was corrected. More

by Hlc018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
May 08, 2021 -

Hlc018 responded

Replaced Audi Wheel bolts for 4 tires

May 08, 2021

Excellent customer service and committed for quality with reasonable and competitive service charges. At the end car was vacuumed and washed. Will definitely consider going back More

by tusharmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
May 07, 2021

Best in Class staff and service providing customer confidence in Audi brand. The store has comfortable seating area where you can wait for your car to be serviced or stroll through the welcoming showr More

by Mike's tts
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
May 07, 2021

Account rep was courteous and professional. Explained options to address issues and did not push services. Kept me informed throughout the day and Service completed in 24 hrs. More

by LUIZ.GUIMARAES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy and Tristan (5 stars)
May 07, 2021

Hoffman Audi Service Tech Rick Kelstrom did an outstanding job going out of his way to ensure my service experience was the very best it could be. It is someone like Rick, that would make me come More

by BRIFLE
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
May 06, 2021

The service experience is second to none. Brian is a star service representative! The multi point videos are a great way for the techs to communicate with the customer!! More

by gaucherj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Haske
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