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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,848 Reviews
Call Service Center (847) 843-9900

3,848 Reviews of Audi Hoffman Estates - Service Center

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November 30, 2024

Really disappointed. About my service experience. Definitely not a professional way to welcome or feel loyal customers to go back at this dealership. More

by ALMCAR79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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November 29, 2024

Scheduled service, brought car to dealer, they were polite, did what was asked and I was back on the road in short order. More

by DTDIMHCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea who
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2024

Great service provided, Tim is great service advisor and very acknowledge. Best Audi service in town. More

by MICHAELBERNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review, Michael. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

November 28, 2024

They addressed my concerns about oil burn and finished 1yr svc w all questions answered. More

by MESABERNIE18
Recommend Dealer
Yes
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2024

Excellent customer service. They made the entire process quick, easy and convenient. Much better than some of the other service departments More

by CMANJARRES100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2024

Service was great! As soon as I arrived, Andy checked me in and made me feel at home. They hand washed the car, which looked awesome. More

by SUCCESS1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 26, 2024

Greate service. Timely response and resolved the issue..Thank you for fixing my audi Q5 More

by gvp12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabela Tanase
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Nov 27, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

November 26, 2024

Great service, very professional and fair. I had an engine issue with my 6 yr old Audi Q5, less than 50k miles. Dealer got me a new engine from Audi and replaced free of cost with minor charge More

by BIRENSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
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Nov 27, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

November 25, 2024

Great service as always! Thank you for making the experience professional, easy, and stress free, you're the best! More

by STOJK81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Brandon
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Nov 27, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 25, 2024

Excellent service as always, everyone is very polite and respectful. Would recommend them to anyone More

by OOBIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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