Audi Hoffman Estates - Service Center

Knew who I was as I was walking on the door. Knew exactly why I was there. Had me in and out in no time. Great job! why I was there. Had me in and out in no time. Great job! More

I was pleased with everything but I never got the text about the vehicle that I was very interested in getting. I was told it was an interactive text about my vehicle. about the vehicle that I was very interested in getting. I was told it was an interactive text about my vehicle. More

The service was excellent but slower than usual. The bad rating is due to the lack of masks and the antagonism from GM Brian when this was pointed out. It's a lack of respect and this will still fall on his rating is due to the lack of masks and the antagonism from GM Brian when this was pointed out. It's a lack of respect and this will still fall on his sad Trumpy ears. The worse part was saying that they are all fine. They will be fine until someone is not. When sales employees walk through service, don a mask. It appears to be a macho thing. All the women wear masks, and maybe 1/3 of the men. We felt unsafe. This comes from the top and the GM needs to be removed. This reflects bad on the brand. More

Very fine establishment. Staff was friendly and knowledgeable. There were no problems at any point. Repair was done in one day and dealer provided loaner. Well deserved 5 stars. knowledgeable. There were no problems at any point. Repair was done in one day and dealer provided loaner. Well deserved 5 stars. More

Everything was done as promised and on time. Received a very nice loaner car and dropping off the car and picking up were very efficient. very nice loaner car and dropping off the car and picking up were very efficient. More

The service was excellent and I really liked the video that was sent of the inspection. I totally appreciated that the car was washed including windows and the floor mats that was sent of the inspection. I totally appreciated that the car was washed including windows and the floor mats More

Good facility. Friendly staff. Clean. Good coffee. Wish there was some outdoor seating for waiting on nice weather days. A very nice loaner car was provided too. there was some outdoor seating for waiting on nice weather days. A very nice loaner car was provided too. More

Service Department had me in and out when dropping off and picking up! Will definitely return when next service is needed again on my Q5. Thank you! and picking up! Will definitely return when next service is needed again on my Q5. Thank you! More

I have worked with your service rep Ted for about 7 I have worked with your service rep Ted for about 7 plus years now. He always provides a great service n is very helpful I have worked with oth I have worked with your service rep Ted for about 7 plus years now. He always provides a great service n is very helpful I have worked with other reps at Hoffman estates and there not as good to b honest he goes up n beyond to b helpful n of assistance I always request him over the others More

Ted was great to work with, and made my service appointment a seamless process. My loaner was ready when I dropped it off in the morning, and I was in and out in 15 minutes. Pickup process was j appointment a seamless process. My loaner was ready when I dropped it off in the morning, and I was in and out in 15 minutes. Pickup process was just as easy. I'm very happy with the service I received. More