Audi Hoffman Estates - Service Center

Service for my 2019 S5 Cab went well advisor was pleasant and car came back nice and clean only issue was i had to ask for the inspection report and car came back nice and clean only issue was i had to ask for the inspection report More

Never a disappointing experience when coming to Audi in Hoffman Estates, every time very friendly and helpful staff and always overall great service! Hoffman Estates, every time very friendly and helpful staff and always overall great service! More

Service was good but I waited until the person got back from lunch to get my car from lunch to get my car More

Nice knowledgeable staff, explain things thoroughly. Don’t mind waiting at the dealership good WiFi and Kylo. Don’t mind waiting at the dealership good WiFi and Kylo. More

Showed up for my appointment and had to wait for someone to help me. I specifically asked to be texted updates about my car. Dropped off at 1:00pm. At 4:15 I called for status. I had to call 5 time between to help me. I specifically asked to be texted updates about my car. Dropped off at 1:00pm. At 4:15 I called for status. I had to call 5 time between 4:15 and 5:00 before I talked to someone that could actually give me information. My car was ready at 3:15, but no one contacted me. I never received an update. When I picked up my car the cashier couldn’t be less interested in helping me. On her phone, mumbled the total and didn’t make eye contact. I will NEVER go back for service there again. Always bad customer service. More

I usually don’t give bad reviews but this is the last straw. 3 hrs for an oil change and wheel alignment. Finally got the car it smelled of antifreeze. Service rep found some fluid @ the reservoir figu straw. 3 hrs for an oil change and wheel alignment. Finally got the car it smelled of antifreeze. Service rep found some fluid @ the reservoir figured it was spillage. Got home to a stinky car and found reservoir cap loose and fluid all over that part on the engine bay. My Garage now stinks Enough said. . More

Team was very responsive to a critical overheating issue. Helped with towing contact and then fixing the issue. Helped with towing contact and then fixing the issue. More

Great service and price. I compared dofferent Audi dealerships. Also the time was very good. They finished ahead of what i was told. I compared dofferent Audi dealerships. Also the time was very good. They finished ahead of what i was told. More

Very clean dealership, friendly, and helpful staff that were attentive to the service call needed for my Audi. were attentive to the service call needed for my Audi. More

Workers cannot check basic information. They say one thing, then gaslight you saying it was never said. Don't explain anything, unless you ask them multiple times. Also, make you feel uncom They say one thing, then gaslight you saying it was never said. Don't explain anything, unless you ask them multiple times. Also, make you feel uncomfortable that you don't know something, that was never explained. More