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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,914 Reviews

3,914 Reviews of Audi Hoffman Estates - Service Center

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October 26, 2023

Always good service at Audi Hoffman Estates. Tim in the service department especially.makes sure everything is handled and you're completely happy. Good company to work with.. More

by Brian Paulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Oct 27, 2023 -

Audi Hoffman Estates responded

Brian, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

October 25, 2023

Hoffman Estates Audi is a wonderful dealership. I have purchased four cars from them in the past. Their service is excellent. My last service experience there was kind of a complicated matter but t More

by PAUL@AHERNINVESTMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. Robert and our team appreciate your business and hope to see you again soon!

October 21, 2023

I felt very welcomed from the beginning. They have a lot of options for my ideal vehicle, and the dog that they have them there is absolutely adorable. More

by angelicarodriguez29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review, Angelica! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 20, 2023

Service was excellent and done very quickly. Thanks to the Audi team for taking good care of my car!! More

by gaucherj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 22, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2023

I was lied at was charged $425 for an oil change was told if any issues would be under warranty. Never happend. I will never recommend Audi in Hoffman Estates. Unbelievable. More

by wolfgang.wildoer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted the Service Advisor
October 14, 2023

Audi Hoffman goes above and beyond to get you your car finished effortlessly! Thanks Andy for always going the extra mile !! More

by audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Oct 16, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Andy was able to help, and we hope to see you again!

October 12, 2023

Very good experience with the Service Dept. My Service Advisor, Tim is very good…keeps me well updated when my A5 is in for service. More

by JOHNK123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in Service.
Oct 13, 2023 -

Audi Hoffman Estates responded

Thank you, John, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tim here at Audi Hoffman Estates.

October 11, 2023

0 stars! . I received my car not put back together and had a horrible experience! More

by Beatriz
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
Oct 15, 2023 -

Audi Hoffman Estates responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 10, 2023

Fabulous Service. Got us back on the road quickly and the car looks and runs great-than you! , A special thanks to Penny who helped arrange things and scheduling us More

by cwdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela, Penny
Oct 10, 2023 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that our team was able to help and get you back on the road!

October 10, 2023

Time and time again this dealership has met or exceeded our expectations both inin job quality and personality More

by Playdo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted in service
Oct 10, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

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