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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,921 Reviews
Call Service Center (847) 843-9900

3,921 Reviews of Audi Hoffman Estates - Service Center

Sort by
August 07, 2023

Great service experience. I called for service because a headlight was out, and Ted, got me in right away and was there to greet me when I arrived. He told me how much time it More

by KenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Mccdonnell
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Aug 08, 2023 -

Audi Hoffman Estates responded

Thank you, Ken, for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates; we look forward to having you as one of our valued customers for many more years to come.

August 03, 2023

Great service. Explained everything and the car was ready earlier than expected. Above and beyond. More

by GENERASO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Aug 04, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates!

August 03, 2023

800 dollars to replace the battery is about 250 to much. Felt it was a ripoff More

by whartm1266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was fine
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Aug 04, 2023 -

Audi Hoffman Estates responded

Thank you for this feedback. We're sorry to hear that you weren't fully satisfied with your experience and would like to see if there is anything we can do to turn this around for you. Please reach out to us directly if you'd be willing to discuss this matter in more detail. Thank you for choosing Audi Hoffman Estates, we hope you will give us another opportunity to serve you.

August 03, 2023

Excellent service! Honest they do not try to sell you what you don’t need, quick and impecable customer service. More

by PAOMB14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Aug 04, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 02, 2023

Tim and Anthony are the best! Hoping to take care of my 'Audi Q7'in the future as well. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Anthony
Report | Print
Aug 02, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for Tim, Anthony, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 02, 2023

Their service techs try to run up the cost for routine items and recommend work that isn't needed. They are dishonest. Avoid the at all cost More

by dave.gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Jigalov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 01, 2023

People respectful. .friendly..knowledgeable...good suggestions. Nice waiting area..clean Wiil go back next year. More

by RMALEO518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 02, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2023

Really satisfied with the service, and the attention by the customer service and associates of the dealer. More

by HERNANDO.PARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iman Panah, Tamara Janecek
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Aug 02, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 31, 2023

Very well managed for sales and service. Dealing with them has always been professional and well organized More

by aliciahalverson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 30, 2023

Service was communicated well. Job was completed in an accurate and timely manner. Did not like the constant request for feedback. The texts emails and calls will never end until y More

by JGURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember who
Report | Print
Jul 31, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again.

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