Audi Marietta

Customer Service Audi of Marietta could learn something about customer service. First of all, when I arrived I was greeted by no one. I had to go inside the building Audi of Marietta could learn something about customer service. First of all, when I arrived I was greeted by no one. I had to go inside the building and ask for a Sales Associate. It wasn't until after they found out I was a viable buyer that people started to get real nice. Once I bought the car, I received a call the next business day requesting that I take the car to get an emissions test because they hadn't done that before putting the car on the market. Big inconvenience to have to leave work to take car of this. It was however an urgent matter because without that, they couldn't tie the temporary tags to the vehicle...not the best service. I don't believe this was a reflection on my sales associate, but the organization needs to put greater emphasis on excellent service. Ed and Tony were great to work with, but the general feeling is that this dealership doesn't put a strong emphasis on customer service. More

2018 Audi Q5 Ed provided a great overall experience. I originally planned to purchase CPO and he worked a magically deal to get me brand new. The entire team made Ed provided a great overall experience. I originally planned to purchase CPO and he worked a magically deal to get me brand new. The entire team made the process seamless. I’ve already recommended Ed to 2 of my friends that are in the market. More

Lack of knowledge of inventory manager told me vechicle was in stock got there it was not so. Price was not was offered online I will never come here again manager told me vechicle was in stock got there it was not so. Price was not was offered online I will never come here again More

Perfect Experience! Negotiated a new car price online. Online contact Randy Blosser was prompt, and seemed to genuinely help me get to a price point that I wanted to get Negotiated a new car price online. Online contact Randy Blosser was prompt, and seemed to genuinely help me get to a price point that I wanted to get to. In the end, he got me a deal that worked for me. Once everything was agreed, I went in person to the dealership and everything there was ready for me, and the dealership didn't try to upsell me on any additional item. Atiq was my sales person, who had everything in place and ready for me as I walked in, was very professional and knowledgeable, and above all friendly, and from there onwards the process went smoothly. I would highly recommend this dealership! More

Great experience Just purchased my first Audi and had it inspected by Audi Marietta. Kyle was the greatest service rep. Made the whole experience a great one. Thank yo Just purchased my first Audi and had it inspected by Audi Marietta. Kyle was the greatest service rep. Made the whole experience a great one. Thank you Kyle. More

Great Service! I had the pleasure of working with Monica [to make my appointment] and Kyle [my service point person]. Monica was super helpful and accommodating. I a I had the pleasure of working with Monica [to make my appointment] and Kyle [my service point person]. Monica was super helpful and accommodating. I actually had to call her back and she was not upset with me at all. She scheduled me an appointment for the same day, which was super ideal. Upon arrival, I was directed to Kyle, who was super helpful and friendly. He took the time to explain everything and offered me and dad bottled waters. Getting the loaner car was super easy, and everything was explained to me and sent electronically. When I dropped my car off and when I picked my car up, I was not waiting long at all. Great service, and I would highly recommend! More

Very professional From booking to execution, every one was very prompt and courteous. Ryan was the advisor. Will definitely schedule future service with them. I stron From booking to execution, every one was very prompt and courteous. Ryan was the advisor. Will definitely schedule future service with them. I strongly recommend them. More

Prompt Service, no issues. Service was as expected. The car wash was not very good - some type of residue left on portions of car I had to remove with detailer wipes. Service was as expected. The car wash was not very good - some type of residue left on portions of car I had to remove with detailer wipes. More

20K service They were very quick getting me in and out. I got a loaner vehicle and made it much easier to get back to work quickly. They were very quick getting me in and out. I got a loaner vehicle and made it much easier to get back to work quickly. More

Disappointing Atiq assured that any additional fee u would incur then Brian called n wanted additional $700 n said other dealership was not playing fair. Then said Atiq assured that any additional fee u would incur then Brian called n wanted additional $700 n said other dealership was not playing fair. Then said car unavailable More