Audi Marietta

So So Customer Service Staffing could use a refresher in-service on Customer Service. I wasn’t even slightly impressed by neither, my drop-off or pick-up experience. Staffing could use a refresher in-service on Customer Service. I wasn’t even slightly impressed by neither, my drop-off or pick-up experience. More

Service was okay, but slow and felt disorganized. I came into this service center to have a recall software update, a key fob added for my car and both keys reprogrammed. After ordering the key, I sh I came into this service center to have a recall software update, a key fob added for my car and both keys reprogrammed. After ordering the key, I showed up the morning of my appointment and the new fob wasn't at the service center. I dropped the car off on a Monday morning and it wasn't available to me until Thursday afternoon. They did provide a courtesy car, and luckily i was out of town for a couple days anyway, so the inconvenience was minimized. The most disappointing part of my experience was when I noticed the the wheel cap was missing from one of my wheels. I called right when I got home and spoke to someone in the front office, but she didn't seem too willing to go check on it for me. She put me into someone's voicemail and I didn't hear back until three days later. The most they were willing to do was "look around for it." I guess they never found it because I called back a few times but still just told me the same thing, that they hadn't found it. What I wanted to hear was an offer to replace the part and send it to me. That never happened and left a bad impression. It's a shame that I spent hundreds of dollars, they lost a $10 part and that experience will be enough to send me to another dealership--could have been easily fixed, but I won't be giving them another chance. More

THANK YOU FOR MY SERVICE I GAVE AUDI MARIETTA 5 STARS BECAUSE THEY REALLY GO ABOVE AND BEYOND FOR ALL THEIR CUSTOMERS. I WAS A NEW CUSTOMER AND THEY TREATED ME LIKE FAMILY. MY I GAVE AUDI MARIETTA 5 STARS BECAUSE THEY REALLY GO ABOVE AND BEYOND FOR ALL THEIR CUSTOMERS. I WAS A NEW CUSTOMER AND THEY TREATED ME LIKE FAMILY. MY CAR HAD AN ISSUE WITH THE FUEL PUMP. I DROPPED IT OFF ON A FRIDAY, THEY HAD THE PART IN STOCK TO FIX MY CAR AND HAD HER BACK UP AND RUNNING BY MONDAY. WHEN I PICKED HER UP I LOVED TO SEE MY FRESHLY CLEANING CAR INSIDE AND OUT, LIKE THE DAY I BOUGHT IT! I WILL RECOMMEND THEM TO ANY AND ALL OF MY FRIENDS AND FAMILY. THANK YOU SO MUCH I CAN SAY I TRULY TRUST THEM AND KNOW MY CAR WILL BE WELL TAKEN CARE OF. GREAT JOB AUDI MARIETTA! More

Happy with my SQ5 My 2015 SQ5 was recently totaled (sad face), but luckily Audi Marietta had the closest-to-my-original replacement CPO SQ5 I could find anywhere in the My 2015 SQ5 was recently totaled (sad face), but luckily Audi Marietta had the closest-to-my-original replacement CPO SQ5 I could find anywhere in the state, and at a great price. Mr Jenkins, Mr Camay, and Mr Rosario were helpful and made the entire buying process go smoothly. Don't let the current construction of the new facility keep you from checking out the dealership. More

Excellent and no stress experience We just bought an Audi 3 here and are so happy. The entire experience was fun and was the best experience we have had buying a car. They didn’t mind We just bought an Audi 3 here and are so happy. The entire experience was fun and was the best experience we have had buying a car. They didn’t mind that we brought our puppy since we didn’t want to leave her at home for several hours. The dealership is an hour from our home and we’ll worth the drive even though there is a closer dealership. Highly recommend Jim Ellis Audi Marietta. More

I recently purchased my car, so I have not had service There’s a reason I’ve both two cars from Audi Marietta ; it’s the professionalism and the support I received after the sale. The staff is outgoing an There’s a reason I’ve both two cars from Audi Marietta ; it’s the professionalism and the support I received after the sale. The staff is outgoing and engaging. More

Great job fixing what could have been a small problem ignore A simple broken cup holder in rear seat console could have been overlooked as no big deal, but Jorge and his team treated me as if it was the most imp A simple broken cup holder in rear seat console could have been overlooked as no big deal, but Jorge and his team treated me as if it was the most important situation they had seen all day. Great follow up on parts ordered and follow up scheduling. Offered a free loaner for the day and have me first class service on my new ‘18 A5 Soortback. Very please with the service. More

RS7 Purchase Ahamed knew I wanted this specific vehicle and when it became available, he contacted and had it ready the next day. Total process took less than an h Ahamed knew I wanted this specific vehicle and when it became available, he contacted and had it ready the next day. Total process took less than an hour. I would highly recommend Ahamed, Randy and Tony for anyone wanting to purchase an Audi or any any used vehicle. More

Audi Marietta is awesome. The is entire process was seamless and professional. I highly recommend Audi Marietta. Ahamed is knowledgeable and treats you like a member of his fam The is entire process was seamless and professional. I highly recommend Audi Marietta. Ahamed is knowledgeable and treats you like a member of his family. More

Drove Away With My RS5! I drove over 300 miles just to purchase my RS5 from Audi Marietta. With the advantages of the Internet, they had the most reasonably priced, fully loa I drove over 300 miles just to purchase my RS5 from Audi Marietta. With the advantages of the Internet, they had the most reasonably priced, fully loaded RS5 I could find! Mr. Vince Fabre came out, took me for a test drive, and immediately I was sold. Very little pressure. They asked me to name my trade-in price, I did, and I got exactly what I asked for (should've asked for more I guess...ha ha). Then I went in with Tony Jackson, the friendlies and most helpful business administrators. He made sure that I understood everything before signing on the dotted line...atypical in my other experiences. More