Audi Marietta

I have used Jim Ellis service for several years, and Kevin has been my primary interface. Kevin takes a personal interest in my issues and my convenience, as well. It is people like Kevin who set Jim Kevin has been my primary interface. Kevin takes a personal interest in my issues and my convenience, as well. It is people like Kevin who set Jim Ellis apart from the others. I just bought a certified A7, and I went straight to Kevin when I had a slight service issue. As usual, he personified what I view as the Audi experience. My issue was a slight malfunction of the MMI, and Kevin initially put me in direct contact with the MMI specialist to diagnose the issue and then scheduled my service appointment promptly to rectify it. I drove Mercedes for 24 years, and have experienced a lot of "high end" service, but I am now a committed Audi fan, having had five. I always recommend Audi and Kevin to any friend who is considering Jim Ellis. More

Service staff is very stable and this longevity allows one to build relationships with the staff and allows them to be familiar with your vehicle. The quality of the work is unquestionable and their is a one to build relationships with the staff and allows them to be familiar with your vehicle. The quality of the work is unquestionable and their is a confidence in their knowledge of Audis. You get the sense that you are getting the best Audi service possible at all times. Cleanliness of the facility is second to none and the communication and updates from the staff are clear, uncomplicated and informative. Would easily recommend this service department to others. They are not the cheapest, but you certainly don't feel cheated by paying more for the superior service! More

I had an excellent experience at Jim Ellis Audi of Marietta. I was warmly greeted and every one I spoke genuinely appreciated my time and my business. They were never "pushy" and talked to me about al Marietta. I was warmly greeted and every one I spoke genuinely appreciated my time and my business. They were never "pushy" and talked to me about all my different options on purchasing a car on the lot or ordering one to my exact specifications. If you are considering purchasing an Audi, I would definitely recommend you visit Jim Ellis Audi of Marietta. My salesperson, Chase Brown, and the General Sales Manager, Kevin Fenner, are exceptionally nice and made me feel comfortable throughout the whole process. More

I had an excellent experience at Jim Ellis Audi Marietta. Nathan and Kevin did an excellent job making me feel comfortable and educated during the buying experience. I will be back! Nathan and Kevin did an excellent job making me feel comfortable and educated during the buying experience. I will be back! More

I have never had such a professional and enjoyable car-buying experience. I have purchased many cars over the years, and this was, by far, the best experience I have had. Ahamed was extremely knowle car-buying experience. I have purchased many cars over the years, and this was, by far, the best experience I have had. Ahamed was extremely knowledgeable, and everyone on the Jim Ellis staff was positive, professional, and supportive. Trust me, I would rate most of my car-buying experiences as unpleasant, because I often felt the focus was more on making the sale than on educating the consumer. In this situation, I never felt pressured. Instead, I gained extensive knowledge of the different cars and was allowed to test each one. Even the financial process (I wish I could remember his name; he was great) was stress free, professional, quick, and supportive. Many thanks to Ahamed Eboo and the entire team. We will be back. And, by the way, I LOVE my A6! More

My car required extensive, unexpected repairs. Tim Brooks provided excellent customer service from initial diagnostic to final repair of vehicle. He determined and explained the problem, offered options for provided excellent customer service from initial diagnostic to final repair of vehicle. He determined and explained the problem, offered options for repair and pricing, maintained a schedule for completion of work, and made sure I was taken care of while waiting for the work to be done. I've yet to meet a service adviser as courteous and professional. The quality of work, friendliness, overall experience and price were all well above my expectations. I fully recommend this dealership. More