Audi Marietta

Tawana One of the main reasons I purchased an Audi was because of Tawana. She communicated with me mostly by e-mail in a timely and efficient manner. For me, One of the main reasons I purchased an Audi was because of Tawana. She communicated with me mostly by e-mail in a timely and efficient manner. For me, this is important and is exemplary of customer service because it reflects the dealership as a whole. I was also seriously considering a BMW and a Tesla but neither matched the level of customer service. You can't beat the car either. Audi is ready to take on the challengers and my experience makes me want to continue to use this brand. More

Felt like I'd known him my whole life After 13 years of faithful service, it was time to hang up the keys to my 2001 Audi TT. I honestly thought those keys would need to be pried out of m After 13 years of faithful service, it was time to hang up the keys to my 2001 Audi TT. I honestly thought those keys would need to be pried out of my cold, dead hands - I loved that car. But with only one Midtown parking spot and the need for more trunk space to support my equestrian habit, it was time for a change. Kevin Fayerweather, who has serviced my TT since 2003, recommended I speak with Shaun Camay to help determine whether I should keep the TT or make a change, and I'm so glad he did. Shaun is not your typical car salesperson, but then again, none of the Jim Ellis Audi- Marietta staff are typical. Every one of them exudes a passion for the brand that I've never seen at another dealership or by another manufacturer. Shaun told me his goal was for me to leave happy and to not be in any way upset about my decision - a tough challenge since my TT was practically a family member. What did I absolutely love about Shaun? He was absolutely delightful. He was attentive. He pays attention. To details. He could tell you the name of my horse if you asked him. Even though a few weeks have passed since I made my purchase. Shaun is to-the-point. He was extremely patient and not pushy. He let me formulate my own opinion of each vehicle I tried and never tried to push me in one direction or another. I was EXTREMELY impressed with his knowledge and demo of the new A3, and while I didn't end up choosing that car, I can tell that Jim Ellis invests in their sales team and truly empowers their staff to be Audi brand ambassadors. I wish all the sales reps at our company could be so informed, excited and passionate about our products as Shaun is about Audi. Shaun is an absolutely lovely person and I highly recommend him. He made the car buying process fun! There was no stress, no intimidation. Just discovery, excitement, and an overall fantastic time. I ended up choosing an absolutely lovely A5 Cabrio and couldn't be more thrilled. And as much as I hate to admit it (since I kept the TT for so long), I actually love it more than the TT and am overall thrilled with everything! I've serviced with Jim Ellis for over 10 years but this was my first purchase from them. I highly recommend Jim Ellis- Marietta for purchasing and servicing needs, or even just to stop by and say "hi." They are honestly happy to see you when you walk in and I always feel like I'm among family/friends when I'm there. This dealership personifies "the Audi Experience." If you've not yet experienced it, you should. And if you're there to make a purchase, definitely make an appointment with Shaun. You'll be glad you did. More

WORLD CLASS SERVICE EXPERIENCE I was in an accident and totaled my Audi TT and could not get over it so I was in the market for another TT! I went online and saw what I knew was my I was in an accident and totaled my Audi TT and could not get over it so I was in the market for another TT! I went online and saw what I knew was my new TT! I called and made an appointment to test drive it and was met and greeted by Dustin Colburn. Dustin was very friendly,personable and professional and I was so comfortable talking to him and on our test drive he made me laugh like an old friend. I didn't get the impression that he wanted to just sell me the car, I felt he really cared about my concerns and everything I addressed about the car he took care of it and there was never any pressure! I felt I could trust his word and he even followed up with me after our purchase to make sure everything was OK and asked if there was anything else he could do!! I was truly blown away with the ease of the entire process and Dustin kept me informed of what was going on the whole time. I would recommend Dustin to my friends and anyone looking to buy a car from Jim Ellis Audi. They are fantastic! It is obvious they have a TEAM to take care of their customers and it's seamless! In the meantime, I'm loving my new TT! Kudos to Dustin and the whole Jim Ellis Team. More

First Time Buyer When I first walked into the dealership, I was worried that I wouldn't be taken seriously. Here I was all of 24 looking to purchase my first car: a br When I first walked into the dealership, I was worried that I wouldn't be taken seriously. Here I was all of 24 looking to purchase my first car: a brand new Audi A4. I sat down with Dustin, and we talked about my options and how I wasn't as crazy as I had believed I was for wanting a car of such caliber. With both Dustin and Tony's help, I was able to walk out of there as the proud owner of an Audi A4 quattro! I appreciate the work they put in to make my first car quite possibly my best car! More

Dustin colburn Bought my Audi R 8 from Dustin Colburn. I have bought many German sports cars in my 60 years of life. There are very few salesmen that I trust. Dustin Bought my Audi R 8 from Dustin Colburn. I have bought many German sports cars in my 60 years of life. There are very few salesmen that I trust. Dustin is one of few that I do trust He made the buying experience fun. A excellent communicator and did everything that I required. He was attentative in every way A great person and all I can say if you need a salesmen pick him and your buying experience with be one of the best. Dr Perri More

Excellent Buying Experience Hello, I purchased a 2011 Toyota Highlander Limited and Dustin Colburn was my specialist. I was greeted right away and received professional courteo Hello, I purchased a 2011 Toyota Highlander Limited and Dustin Colburn was my specialist. I was greeted right away and received professional courteous service. Dustin was very polite and the complete opposite of the car salesman stereo type. The entire staff made the car buying process simple with no tricks or gimmicks and I would suggest calling Dustin if you are in the market for a new Audi or one of their used vehicles. Thank you Dustin and the rest of the Jim Ellis team!! More

BEST CAR BUYING EXPERIENCE EVER!! The staff was great, Ahamed was as excited for me as I was for my purchase. He was friendly, prompt, and eager to find the exact vehicle that I wanted. The staff was VERY Ahamed was as excited for me as I was for my purchase. He was friendly, prompt, and eager to find the exact vehicle that I wanted. The staff was VERY knowledgeable of the cars, features and facts on the vehicle. I never doubted I was making the right decision and I felt like the entire experience was personalized just for me! More

Friendly. Professional. Made it easy. I saw my car online and although 3 hours away, Dustin made this car buying experience easy and hassle-free. He knows his product and I felt comfortabl I saw my car online and although 3 hours away, Dustin made this car buying experience easy and hassle-free. He knows his product and I felt comfortable throughout the entire process. He took the time to explain the features of the car and demonstrated how to do them. I definitely recommend doing business here at Jim Ellis and especially with Dustin Colburn. You won't regret it... More

Great experience with sasha Sasha was extremely helpful and we enjoyed working with him. He spent time with us without pushing or rushing us and explained things well. We would Sasha was extremely helpful and we enjoyed working with him. He spent time with us without pushing or rushing us and explained things well. We would definitely recommend him to our friends. He made the car buying experience painless. More

Have been dealing with Jim Ellis Audi of Marietta for over 13 years and before that with the combined VW/Audi dealership since 1994! We've purchased or leased 5 cars from the dealership and have primaril over 13 years and before that with the combined VW/Audi dealership since 1994! We've purchased or leased 5 cars from the dealership and have primarily dealt with Amos Jones and Ahamed Eboo over this time period. Consistently, their service is exemplary! They provide a non-pressured informative experience and great support, which is always offered throughout the process. The latest vehicle we purchased was from Ahamed Eboo and I must confess that the relationship we have built with him over the years is one of the most compelling reasons for our continued return to the dealership. His knowledge of the Audi brand is reassuring and his attention to one's requirements simplifies and speeds up the process. Additionally, the churn rate amongst the team members is almost non-exsistant which enhances the customer experience, as one is always reasonably confident that they will encounter a familiar and friendly face whenever they return. The 5 cars, 3 new and 2 certified pre-owned, we have acquired over the years have always been of exceptional quality and our experience with the pre-owned vehicles have not differed even in the slightest regard from our experiences with the new vehicles! More