Audi Marietta

Bad Post Sales.Smooth sales but bad once check is given Brian, As you may agree with me, our post-sale experience with your dealership was not good. On 9/19/19, we arrived at your dealership at 4:30 PM Brian, As you may agree with me, our post-sale experience with your dealership was not good. On 9/19/19, we arrived at your dealership at 4:30 PM and have already agreed on the price and terms. We requested that we come back the next day and pick up the car after it is ready since it was getting late. You told us that it would only take a short time to get the car ready and get the paperwork done. But the so called paper work turned out to be nightmare with up-selling. And it was around 8 PM, the car was handed to us. (i) Kapali drove the car back home and alas, he almost got killed since the headlights were not set to Auto and since no instructions or walk through were given/done. (ii) We noticed that the luggage rack had not been mounted even though we had explicitly asked that it be mounted and there was an agreement. (iii) We also noticed that the instruction manual (Owner’s Manual) was not in the car. (iv) We had not been given any instructions on the car especially on the electronics. (v) We were asked to come by and get these items sorted. We were offered $200 for our troubles. (vi) We did go to your dealership. We waited for a while. The luggage rack was mounted. The $200 offer was changed to subsequent free gas and cleaning. We told you that there is already a pending $60 obligation towards gas (now totaling $260). We asked that the new offer be placed in writing, You, Brian, refused to put this writing but wanted us to trust you by a handshake. We were then given a short training on the electronics. We came inside the dealership to get Owner’s Manual (which should have been in the car, but was not). You asked for my car keys to get the car filled with gas. We gave you the keys and waited on the side. The car was driven somewhere and was returned to the front of the dealership. Since we had spent considerable time at your dealership, we left in a hurry. When we reached home, we noticed that the paint on the rear panel on the driver side had been damaged. This damage should have been done when you had the car in your possession. We immediately called you and were asked to send you pictures of the damage. We did. We asked that you fix the problems. (vii) You told us that you will review the videos and get back to us. (viii) We waited for a couple of days. (ix) You then send us an email stating “After a full investigation We have determined that the damages show in the pictures you sent was not present at the time of your delivery.” We disagree. (x) You added “as a preferred customer of Audi Marietta we would offer to extend assistance in facilitating the repair for you at a reduced rate. The photo provided shows minimal damage and should not be extremely expensive. When can you bring the vehicle in so we can give you an estimate for the repair?” We disagree with your assertion that the damage was not present at the time of delivery on 9/21/19. You did not provide any evidence. We disagree with you. You already owe us $260+. Given our post-sale experience, we are very reluctant to work with you. We have been consulting others. Who should we appeal your decision? Should we do it to your Dealership Manager, to you Audi or ???. Please advise Sincerely, Raji Eswaran >>>>>>> 9/28/19 No reply was received as of now More

Old Customer. I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay at I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay attention to how your treated and you’ll see More

Amazing Car Buying Experience This was my 1st Audi purchase and my wife and I were please with the service we received. Our brand specialist Scott Rismiller did an amazing job. My This was my 1st Audi purchase and my wife and I were please with the service we received. Our brand specialist Scott Rismiller did an amazing job. My wife had never experienced a great car buying experience and Scott made us feel welcomed from the time walked in and until we completed our purchase. Scott didn’t pressure my wife to buy extra services he provided us with recommendations and allowed to choose the options we wanted. I definitely would recommend this dealership and Scott if you’re interested in purchasing an Audi. More

65K Service Everything during this visit was efficient and professional....as expected. I just miss the complimentary car wash/vacuum I used to get after my servi Everything during this visit was efficient and professional....as expected. I just miss the complimentary car wash/vacuum I used to get after my service. That was always a nice perk and it felt good driving off the lot in a shiny, clean car. More

Oil on my speaker grill I dropped my car off and everything was fine until I had to pick it up. While driving it home from the dealership, I noticed a stain on my drivers si I dropped my car off and everything was fine until I had to pick it up. While driving it home from the dealership, I noticed a stain on my drivers side speaker grill. I called the dealership to speak to my service tech, but he was unavailable. The receptionist took my name and said that he would call me back ASAP. Well, days have passed and I haven't heard from the dealership nor my service tech. I will not be bringing my car back to Marietta Audi. Thanks. More

Good Service My wait for the recall fix went very quickly. Ron was pleasant and easy to deal with as always. I always like looking at the new models in the showroo My wait for the recall fix went very quickly. Ron was pleasant and easy to deal with as always. I always like looking at the new models in the showroom. More