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Audi Marietta

Marietta, GA

4.9
2,138 Reviews
Since 1995, Audi Marietta has been a full-service dealership providing metro Atlanta drivers with new and pre-owned Audi vehicles. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands, a collision center and a stand-alone service center — the dealership has earned multiple industry accolades. Audi Marietta is an eight-time Audi Magna Society Award winner, demonstrating the dealership’s commitment to excellence in customer service and performance. It also was recognized as No.1 in the nation in parts sales for the eighth consecutive year and received the 2025 Cars.com Consumer Satisfaction Award. Visit Audi Marietta at 1141 Cobb Parkway SE, Marietta, GA 30060, or online at AudiMarietta.com.
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1141 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,138 reviews

September 11, 2019

10,000 mile service Easy drop off, loaner vehicle provided, communication excellent. Issue with breaks making noise when breaking from 45 miles per hours. Fixed the pro More

by SANDYKIDD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fabre
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2019

Great Experience The team was awesome. From scheduling my appointment, to getting a loaner car, to fixing my car and picking up my car. The process was smooth. More

by WALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Sep 11, 2019 -

Audi Marietta responded

Hello, thank you for your great comments about our team! We're glad we could be of service to you, and we hope you continue to choose us for all your automotive needs. Thanks again!

September 10, 2019

Very pour customers service I have been to other Audi service department and feel the service is not the same at the Marrietta Audi. I didn't feel welcomed when I arrived. More

by TRACBAKER75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I apologize that you were not made to feel welcome when you arrive. We will utilize your feedback to continue working with our team to grow and improve each and every day. Thank you again for your sincere feedback. Please contact me at your earliest convenience so I can see how to rectify issue. Service Manager, Jorge Morchio 770-225-4817 Thanks, Audi Management

September 10, 2019

Good Service Ryan was very helpful in getting me in and out of the facility. He didn't pressure to upsell me on unneeded work.They didn't have a loaner car availa More

by njejr0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
September 06, 2019

A-One Service Excellent Customer Service and Salespeople were very knowledgeable. They answered every question I had professionally and took the stress out of purch More

by LKNOX02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahamed Eboo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachael , Richard Bryan
Sep 11, 2019 -

Audi Marietta responded

Thank you for sharing your experience with us! We look forward to your next visit. Take care!

September 06, 2019

Car never gets a courtesy wash. Don’t expect a free wash or vacuum. Appointment times are hard to get. Good Luck with a loaner vehicle. Service takes awhile as well. More

by JABBATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Burke
Sep 09, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I apologize that your vehicle wasn’t washed or vacuumed to you satisfaction, let me offer you full detail on us and while your vehicle is being detailed I would like to provide you a loaner vehicle for the day. We will utilize your feedback to continue working with our team to grow and improve each and every day. Thank you again for your sincere feedback. Please contact me at your earliest convenience so I can see how to rectify issue. Service Manager , Jorge Morchio. 770-859-2834 Thanks, Audi Management

September 06, 2019

Great Overall Experience Everyone was very accommodating! However, Tony was the absolute most personable! The only drawback was I did not purchase an Audi so I didn’t get a on More

by RhoyalMommee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Rismiller, Brian Norris
Sep 11, 2019 -

Audi Marietta responded

Hello, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

September 05, 2019

S5 purchase We purchased a S5 new car very happy with the service. Were not rushed into a sale. Sasha was very friendly and patient in explaining all the features More

by KAMAT.SAMIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sasha Landy, Richard Bryan
Nov 06, 2019 -

Audi Marietta responded

Kamat, thank you for your kind words and congratulations on your new vehicle! Thanks for highlighting Sasha, who provided you with such a positive experience, Kamat!

September 05, 2019

Very easy and a good deal This dealership exceeded my expectations. nice people and they really do want to make you happy and get the best car for me. Also a great service depa More

by wiildhare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edker Jenkins, Richard Bryan, Brian Norris
Nov 06, 2019 -

Audi Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Audi Marietta as your first choice for service!

September 05, 2019

Worst experience ever in buying a new car Issue 1 Had asked the sales person directly when test driving the car. "Can I remotely start the car?" The answer was no but you can still power More

by Moose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Kid, Richard Bryan, Bria Cheney
Sep 06, 2019 -

Audi Marietta responded

Hello, Thanks for leaving us a review and sorry to hear that it is not from a positive experience. We apologize for the communication you have received. You can contact Brian Norris, our General Sales Manager to help come up with a resolution. (770)859-2834 Thank you, Audi Management

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