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Audi Marietta
Marietta, GA
2,138 Reviews
Since 1995, Audi Marietta has been a full-service dealership providing metro Atlanta drivers with new and pre-owned Audi vehicles. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands, a collision center and a stand-alone service center — the dealership has earned multiple industry accolades. Audi Marietta is an eight-time Audi Magna Society Award winner, demonstrating the dealership’s commitment to excellence in customer service and performance. It also was recognized as No.1 in the nation in parts sales for the eighth consecutive year and received the 2025 Cars.com Consumer Satisfaction Award. Visit Audi Marietta at 1141 Cobb Parkway SE, Marietta, GA 30060, or online at AudiMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,138 reviews
September 05, 2019
Great Dealership - Relationship vs Pressure This dealership has a strong focus on building relationships and being transparent. We didn’t feel pressured by our sales person, Tawana Ways at all. This dealership has a strong focus on building relationships and being transparent. We didn’t feel pressured by our sales person, Tawana Ways at all. She had strong follow-up without being pushy. Great to work with her and even other sales folks who checked in with us as we were at the dealership. They seem to have an amazing team More
by New Q5 Owner
Verified Customer
September 04, 2019
First service of car bought at Audi The staff was very helpful and caring. Dealership in whole very helpful. Would like more options (A8,A6) inventory as loaners but was satisfied wit The staff was very helpful and caring. Dealership in whole very helpful. Would like more options (A8,A6) inventory as loaners but was satisfied with loaner received More
by CLARKE4U2
September 04, 2019
Customer service advisor Jayson is an exceptional service advisor, I’m always happy to be directed to him when it comes to servicing my Audi S8. Thank u Jayson is an exceptional service advisor, I’m always happy to be directed to him when it comes to servicing my Audi S8. Thank u More
by WENDY.LOPEZ
Employees Worked With
Jayson Wyche
September 04, 2019
Oil Change Gone Long I scheduled an appointment to have the oil changed in my car. Unfortunately, the service took almost 3 hours. Jorge was incredibly communicative throu I scheduled an appointment to have the oil changed in my car. Unfortunately, the service took almost 3 hours. Jorge was incredibly communicative throughout the process and, due to the extra long waiting time, took care of the cost of the service. While I was disappointed with the wait time, Jorge definitely made the experience better. More
by R.ALLISON07
Employees Worked With
Jorge Morchio
September 04, 2019
Awesome Customer service was Excellent. Everyone was friendly helpful, understanding, patient and caring. Ed and Tony made everything less stressful for me. T Customer service was Excellent. Everyone was friendly helpful, understanding, patient and caring. Ed and Tony made everything less stressful for me. The whole team is A+ More
by MAGMIAH215
September 03, 2019
Awesome customer service! I purchased a car from these fellas and they were top notch from becoming to end. Customer service,knowledge and care was all impeccable. Hands down t I purchased a car from these fellas and they were top notch from becoming to end. Customer service,knowledge and care was all impeccable. Hands down the easiest car buying experience iv'e had in a long time. More
by RAUSHANAHJ
Employees Worked With
Kevin Brayboy, Brian Norris
September 03, 2019
Disappointing compared to previous experience After purchasing and having all tires replaced, along with a re-alignment, I had to return to have both services corrected. 1. The car drifted left After purchasing and having all tires replaced, along with a re-alignment, I had to return to have both services corrected. 1. The car drifted left after the alignment. It rode straight previously. I returned, and this was promptly remedied. 2. After replacing the tires, I was able to detect a vibration coming from the rear. I returned to get the tires re-balanced, only to learn that my two rear wheels were slightly bent. This happens. But what really bothers me, is that I was told that this had evidently already been detected in the original tire replacement service, because the tires on the bent wheels had already been marked on the inside indicating where they were bent when the new tires were previously mounted and balanced. This means the wheels were already fully known to be defective, but the car was returned to me anyway without any disclosure of the finding. How do I know the service center did not bend the wheels themselves? After all, they concealed the damage when releasing the car and charging over $2,000 for the tire and alignment services. The only way I know they did not do it, is because they simply assured me when I asked. Hmmm. This experience: 1. Wasted a lot of my time from work bringing the care back and forth; 2. Makes me suspicious how this bent wheel vibration occurred when I was not aware of it prior to the tire change, and that the damage was purposely concealed from me when the car was first returned; 3. Shows me a service center that knowingly put me back into a vehicle that had faulty wheels from a dubious cause. Fortunately, Kyle was able to send out my wheels to a competent 3rd party who repaired the wheels to a satisfactory conclusion. The vibration is gone. However, when I enquired as to charges, I found out that I was to be charged for the labor to re-mount and balance the tires on the repaired wheels, despite that the tires should never have been previously mounted to bent wheels in the prior (fully paid) service. Kyle found my argument reasonable, and waived the service charges off the bill, leaving me just to pay for the bent wheel repair. His response resolved the issue satisfactorily, but I don't know why I had to chase it. As I finally prepared to leave service with my Q7, a young lady chased me down to enquire about the dog hair all over the back seat of the loaner provided. I explained I don't even have a dog, and that the car was filthy when given to me. The windows were scummed, the dash was thick with lot dust. The exterior was no better. She accepted my reply, but still begged off that they don't know these things since they rely on the shop to clean the cars as required. Odd. Audi does a departing inspection as well as when receiving. Something isn't working well there. In that I never even looked at the back seat, it never caught my attention. I guess I should be more careful so I do not make my daughter ride in a back sear covered in dog hair and God knows what else, and so I do not get put on the spot for a cleanup charge that is not due. If you check previous surveys, you will see this experience is very unusual for me regarding my service needs at Jim Ellis Audi. More
by ALLEN
Employees Worked With
Kyle McCall
September 03, 2019
Buying a car is a peaceful process here I was able to converse via email/phone with the team at Audi Marietta in coming up with a deal. They were very nice and cordial. I would definitely I was able to converse via email/phone with the team at Audi Marietta in coming up with a deal. They were very nice and cordial. I would definitely recommend my friends and family as well as for my future automobile needs. More
by RPULLELLA
Employees Worked With
Scott Rismiller, Richard Bryan
September 03, 2019
Great service experience. The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went abo The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went above and beyond on a weekend!! More
by TRIMEDICALTEAM
September 03, 2019
Informative, Excellent support ...Low stress Ed Jenkins was outstanding to work with. He was warm, professional and very informative as I familiarized myself with a new brand after decades of dri Ed Jenkins was outstanding to work with. He was warm, professional and very informative as I familiarized myself with a new brand after decades of driving another. I never felt pressured and believe he worked hard to help me make an educated, informed purchase that I could feel good about. He continued to be helpful even after my purchase in answering a few lingering questions and helping to connect with colleagues who had additional expertise that I could benefit from. Rachel Paquin did an amazing job of helping me grasp the intricate technology of my new Audi as she 'trained' me to correctly utilize all of the special features in my new vehicle. She was patient and concise in her instruction - ensuring I understood all the nuances of the technology. Throughout my experience at Jim Ellis Audi, I felt support but never pressure from the Audi team. It was one of the best experiences I've had making such a significant purchase. More
by PARIS
Employees Worked With
Scott Kidd, Edker Jenkins, Rachel Paquin
