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Audi Marietta - Service Center

Marietta, GA

4.7
729 Reviews

729 Reviews of Audi Marietta - Service Center

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October 02, 2019

Same Great Service (As Usual!!) I took my Audi Q5 in for the 45,000 mile service and a safey recall. From start to finish, it was a great experience. I got a courtesy vehicle - SQ8 More

by TOPQUALITY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance was my service technician and he was great!!!
Nov 06, 2019 -

Audi Marietta responded

Your positive review means a lot to us and we’re happy we could help you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2019

Great service. Friendly, responsive staff and customer service Willing to assist you or direct you to someone who can from the time one enters the parking guest serv More

by DeeDee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Crawford
Nov 06, 2019 -

Audi Marietta responded

DeeDee, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

October 01, 2019

Awesome Service Great service and they were very Proactive in letting me know what going on with my car. Definitely will use them again for service soon. More

by lmstewart317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
October 01, 2019

Great Experience Scheduling was very easy. Liked the follow up call and reminder. New facility was nice too. Ron did a great job keeping me informed as service w More

by madams0802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2019

Old Customer. I love the location but I had to change my service advisor. Unsure if they had my best interest in heart or making money. It’s hard to tell but pay at More

by DXNORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Palcer
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edker Jenkins
Oct 02, 2019 -

Audi Marietta responded

Hello, Thank you for providing feedback on your recent service visit. We are always striving to improve and exceed our customers’ expectations and a vital part of that is the feedback we get from our valuable customers. I do not want this to reflect on the standard of service we provide We'd really like to speak to you further about your experience if you don't mind calling our Service Manager, Jorge Morchio at your earliest convenience, 770-225-4817. Thank you, Audi Marietta Management

September 23, 2019

Almost perfect service I brought my car in for its 45k mike service and mentioned what I thought to be another issue with my car only to be told that my car didn’t have that More

by jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2019

65K Service Everything during this visit was efficient and professional....as expected. I just miss the complimentary car wash/vacuum I used to get after my servi More

by BTSNATL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Collins
Sep 25, 2019 -

Audi Marietta responded

Hello there, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Audi Marietta. Please don't hesitate to reach out if there's anything we can do for you. Take care.

September 20, 2019

Oil on my speaker grill I dropped my car off and everything was fine until I had to pick it up. While driving it home from the dealership, I noticed a stain on my drivers si More

by mrkartez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Burke
Oct 02, 2019 -

Audi Marietta responded

Hello, Thank you so much for your feedback. We understand Ryan Burke contacted you earlier to speak with you regarding these concerns. If you have any questions, or need further assistance, please contact our Service Manager, Jorge Morchio directly at jorgem@jimellis.com. Thank you again. Sincerely, Your Audi Management Team

September 20, 2019

Good Service My wait for the recall fix went very quickly. Ron was pleasant and easy to deal with as always. I always like looking at the new models in the showroo More

by RALPHSHIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

September 20, 2019

Airbag recall Great service. Ron was helpful and courteous. Arranged for me to have a courtesy car last minute. I would highly recommend the service department her More

by psycht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Audi Marietta responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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