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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
350 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 350 reviews

September 10, 2023

Don’t make me write 15 words - I get you want specific feedback but don’t force it. Amy was nice. More

by GORDON_SL
Workmanship
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

We appreciate your feedback and understand the importance of simplicity. We'll take your suggestion into consideration to ensure a more seamless experience in the future.

September 10, 2023

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by GBSPUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Thank you!!!

September 09, 2023

I was brought to get my car get hutch -no part to do the job It been 3 months since I bought the car and promised to do the fix More

by DOVEZVI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 09, 2023

Dropped of the car 8 am but Audi was unable to service my car and I had to pickup before anything was done More

by prithujsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Oct 17, 2023 -

Audi Marin responded

Thank you for taking the time to write us this review. We regret to hear about the difficulties you encountered during your service appointment. Our goal is to provide efficient and timely service, and we apologize for any inconvenience you experienced.

September 09, 2023

Audi Marin did a great job on my last service visit. They replaced a defective part that had to be ordered. They were able to accomodate me even though I was a day early for my appointment. My hat is More

by amclau500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing our efforts during your last service visit. We strive to accommodate our customers' needs and are pleased to have met your expectations. Your kind words motivate us to continue delivering exceptional service.

September 09, 2023

Amy is great. I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but th More

by INFOSECTRAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We're glad to hear that Amy provided great service. We understand your concerns about loaner cars, and we appreciate your feedback. We're continually working to improve our loaner car services to better meet your needs.

September 09, 2023

Very attentive and responsive. Overall, they really care about customer satisfaction. Also, they have great communication. More

by MATTGREBIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear that you found our team attentive and responsive. Customer satisfaction is our priority, and we appreciate your acknowledgment of our efforts in ensuring clear communication and a positive experience.

September 09, 2023

Everyone was Polite. And prompt on our meetings. Nathan reached out to close the deal. More

by klaustermeier
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

It's great to know that your interactions with our team, especially with Nathan, were positive. We aim to create a pleasant and efficient experience for our customers, and we're glad to have met your expectations.

September 09, 2023

Gene Frank has been my service advisor for my Audi since the car was new. Gene is great and he always reviewed my car history even before I arrive. Highly recommend Gene. More

by WILCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We appreciate your continued trust in us and your recommendation of Gene Frank. His dedication to reviewing your car's history and providing personalized service is commendable. Your feedback inspires us to maintain the highest level of service and continuously improve. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 09, 2023

Gene Frank was very helpful in explaining maintenance options and AudiConnect. He was able to meet my tight schedule to complete the servicing. More

by pauleg48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We're pleased to hear that Gene provided helpful explanations and accommodated your tight schedule. Our team is dedicated to making the servicing process as convenient and informative as possible.

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