Audi Marin

Audi Marin responded

Thank you so much for leaving this kind and thoughtful review about your experience at Audi Marin! We are delighted to hear Amy was so engaging, friendly, accommodating, and responsive during your time with us. We pride ourselves on excellent customer service and it’s wonderful to know that we have exceeded your expectations. Thanks again for the kind words - it means a lot!

Audi Marin responded

Thank you so much for your kind words about our team at Audi Marin! We are delighted to hear that your experience has been positive and that you would recommend us to others. Our staff take great pride in going above and beyond for every customer, so we're overjoyed to hear that their expertise and friendliness made a lasting impression on you. We look forward to welcoming you back soon!

Audi Marin responded

Thank you so much for choosing Audi Marin and taking the time to share your experience with us. It truly warms our hearts to read that Emily, Joel, and Cem were able to make you feel welcome and help you locate the perfect vehicle. Our staff work tirelessly to provide our customers with the best service possible, so we're thrilled that they exceeded your expectations! We would love to have the honor of serving you in the future as well. On behalf of the whole of Audi Marin, we'd like to express our sincere gratitude for your kind review.

Audi Marin responded

Thank you for taking the time to share your feedback about Gary at Audi Marin! We are delighted to hear that he was able to go above and beyond in his customer service and ensure that everything you needed was taken care of. We appreciate your recognition of our team member's hard work and we will make sure your comments reach him. Thank you for choosing Audi Marin and we look forward to seeing you again soon.

Audi Marin responded

Thank you so much for sharing your fantastic experience with us at Audi Marin. We truly value your feedback and are thrilled to hear that your entire journey was exceptional. Jessie is indeed a gem on our team, and we're delighted that his professionalism and honesty left a positive mark on your car-buying experience. It's wonderful to know that he went the extra mile to ensure your transition to the RS5 was both swift and hassle-free. Leo's contribution to the trade-in process is greatly appreciated, and we're pleased that everything went seamlessly for you. We're honored to have earned your loyalty as a repeat customer who purchases cars every 2-3 years. Knowing that you're planning to return for your next Audi purchase is the highest compliment we could receive. Thank you once again for choosing Audi Marin and for taking the time to share your feedback. We're eagerly looking forward to serving you again and providing another exceptional experience. Warm regards, Audi Marin

Audi Marin responded

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you consistently have a pleasant experience when you bring your car to Audi Marin. Our service technicians take great pride in providing top-notch service, and it's wonderful to know that their dedication has made a positive impact during your visits. Your satisfaction is our priority, and we're committed to ensuring that each interaction exceeds your expectations. If you have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your loyalty and look forward to continuing to provide you with exceptional service in the future. Warm regards, Audi Marin

Audi Marin responded

Thank you for your continued loyalty and for taking the time to share your positive experience with us. We're thrilled to hear that you've consistently enjoyed the superb service that Audi Marin strives to provide. Delivering exceptional service is at the core of our values, and we're delighted that your most recent visit was no exception. We're grateful for your trust and look forward to serving you with the same level of excellence in the future. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out. Thank you again for choosing Audi Marin. Warm regards, Audi Marin

Audi Marin responded

Thank you for your generous review! Amy's helpful, responsive, and great communication skills are qualities we greatly value. Keeping you updated throughout the service process is integral to our commitment to providing excellent customer service.

Audi Marin responded

Thank you for taking the time to share your feedback regarding your recent experience at Audi Marin. We're glad to hear that our team did an amazing job in diagnosing the issue with your vehicle. We apologize for any inconvenience you experienced in terms of not being offered a loaner car. Your feedback is important to us, and we'll certainly take this into consideration as we continue to improve our services. We understand that the repair cost ended up being expensive, and we're sorry that you decided to have the repair done elsewhere. If you have any further concerns or if there's anything we can assist you with in the future, please feel free to reach out. Thank you for choosing Audi Marin, and we hope to have the opportunity to better serve you in the future.

Audi Marin responded

Thank you for your generous review! Your concise five-star rating is truly appreciated. We're thrilled to have met your expectations, and we'll continue to strive for excellence. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.