Audi Naples - Service Center

We are from New York and our experience was exceptional! My wife and I are from New York and as such, our Audi was always serviced in New York. We took the car to Audi Naples on February 22, 2019, and met He My wife and I are from New York and as such, our Audi was always serviced in New York. We took the car to Audi Naples on February 22, 2019, and met Henry Garcia (Service Consultant) for the first time. He was assigned to us by the Service Manager. We found Henry to be extremely pleasant, easy to talk to, courteous and polite and also extremely knowledgeable. We also found Henry to be very organized, very detailed, very diligent and very focused. Within the first 10 minutes we interacted with him, we knew, we hd an excellent Service Consultant. Henry keeps a three ring binder which provides details about various aspects of repairs and service. Henry is so organized, he starts explaining things using this three ring binder and told us exactly what the service technicians would be doing to our car. He told us, he will cll us and give us an update, which he did. He then called us, once the work was completed. Henry was with us, every step of the way. He is an example to others and provided GOLD STANDARD customer service. We are hopeful that Audi Naples will recognize his contributions and more importantly his approach to customer service, which we found to be quite unique and reward him accordingly. More

Attentive I like that Henry paid attention to my several particular requests. It was my first service visit to Audi Naples and I was very pleased with the promp I like that Henry paid attention to my several particular requests. It was my first service visit to Audi Naples and I was very pleased with the prompt attention and listening to my requests. More

Great Henry was very professional. He kept me informed of the progress on my repair very timely. He spent time going over the repairs and charges when I pi Henry was very professional. He kept me informed of the progress on my repair very timely. He spent time going over the repairs and charges when I picked the car up. Great experience overall More

Courteous, Informative & Professional Our dealer is Audi Sarasota, but driving south on Interstate 75 we rec'd a warning message on the dash indicating a bulb had failed. We called Audi N Our dealer is Audi Sarasota, but driving south on Interstate 75 we rec'd a warning message on the dash indicating a bulb had failed. We called Audi Naples, the service desk scheduled us immediately and assigned Henry to assist us. The courtesy shown by Henry and the Naples crew was outstanding: [] They shuttled my wife to a nearby supermarket while the teach team addressed the problem [] They updated us on the progress, and most importantly [] They inspected all headlights, ran diagnostics and fixed the problem. The car was returned to us washed and ready to go. We have had no recurrence. We cannot thank Henry and his team enough for their prompt and very professional assistance More

"HENRY GARCIA did a Great Job with our Service Work!" We needed some service work, 10,000 mile service + Detailing on our 2018 Q5 Prestige. Henry did an excellent job following the process step by step an We needed some service work, 10,000 mile service + Detailing on our 2018 Q5 Prestige. Henry did an excellent job following the process step by step and keeping us updated. We need a loaner and the next day all the promised work was completed on time and our vehicle was ready for puck up and looked like new! Hats Off to Henry and the Audi Naples Team! More

Audi Naples is 5 Star Henry Garcia was attentive, polite and competent. Wish every company provided service excellence like Audi Naples. Henry was attentive and reviewed al Henry Garcia was attentive, polite and competent. Wish every company provided service excellence like Audi Naples. Henry was attentive and reviewed all service proposed and performed in detail in a professional and competent manner. More

Henry is a very valuable asset to Audi Naples As snow birds from Canada we found ourselves having problems with our fan blower on our Q7. Hoping to make an appointment at Audi Naples we dropped i As snow birds from Canada we found ourselves having problems with our fan blower on our Q7. Hoping to make an appointment at Audi Naples we dropped in and we were fortunate to be met by Henry in service. He explained that a courtesy Q7 would be made available to us until we were satisfied with the diagnosis and repairs. The thorough diagnosis done by the technicians put my wife and myself at ease regarding fluid levels, tire pressure and tire wear etc. The extra mile that Henry put in for us must be highlighted. We had bought extended warranty in Canada for our vehicle and reading our policy they required notification prior to repairs being initiated. Henry called up to the insurance company in Canada and obtained their blessing to fix our Q7 so that we could file a claim for reimbursement. Being part of the Audi/VW family for twenty years we expected top notch service but we believe Henry exceeded our expectations! More

Henry and Audi Naples really understand customer service! I recently moved from Michigan and needed to find a new Audi dealer as we have 3 Audi’s and LOVE them. I thought it would be hard to find a dealershi I recently moved from Michigan and needed to find a new Audi dealer as we have 3 Audi’s and LOVE them. I thought it would be hard to find a dealership that treated me as well as my previous one. Henry Garcia and the whole team overdelivered. I drive 50,000 miles a year and go through vehicles quickly and Audi Naples is fortunate to have Henry as everyone wants to sell you a car... the real key is the service afterwards! Henry introduced me to the other staff in customer service and the mechanic that took care of my warranty repair. I am very impressed and will buy my next car from Naples Audi. More

Audi Naples ! THE BEST! I've been a customer of Audi Naples for 4 years and have always had a great experience from Jamie in sales and from the service crew. I brought my 201 I've been a customer of Audi Naples for 4 years and have always had a great experience from Jamie in sales and from the service crew. I brought my 2018 A5 in for its first service on Jan 28 and was assigned to Henry Garcia. Henry was very accomodating and explained the service they recommend as the first service for my nearly new Audi. Henry was great on his fowl up with me and my Audi was taken care of quickly. When I pick it up, Henry explained everything they had done. After I left, he followed up with a phone call to be sure everything was taken care of to my satisfaction. Great job Henry! You are my guy in the service department from now on. More

Excellent Service experience at Audi Naples dealership Henry Garcia was the most thorough and attentive service representative I have ever had the pleasure to work with at any car agency. He was a great l Henry Garcia was the most thorough and attentive service representative I have ever had the pleasure to work with at any car agency. He was a great listener and followed up with thorough answers to all my questions. He explained the reason I needed new break pads by showing me easy to understand graphics. He was conscientious in helping me understand that I was making good value decisions, if I intended to keep my car...which I do now. He promptly informed me of any changes in the status of my repair deadline. He explained the process of updating the tire pressure indicator light (which has always been a mystery with all the Audis we have owned). We always thought we needed to get to a dealership to take care of that mystifying issue. Now I know how simple it is to deal with it myself.....very liberating! Henry was so personable, conscientious and caring that I feel I have made a new friend. My experience with Henry defines the word, EXCELLENT! More