Audi Naples

I am under impression that most employees at this dealership greet and smile when you come to purchase a vehicle ONLY. I had another “great” experience today. I went to pick up my car today (I pu dealership greet and smile when you come to purchase a vehicle ONLY. I had another “great” experience today. I went to pick up my car today (I purchased this car on April 15th). This car has been in service twice by now. The only service advisers who were nice were Bryan Ullom and Andrew Sanchez The other gentleman didn’t introduce himself or greet neither when I dropped off my car on May 2nd or today when I was waiting for my car. I am assuming he is a service manager. Colin Howe passed by and did not say hi either. On the contrary he turned his head other way. Sooooo, he smiles and greets only when you sign the papers?! Or Asian people do not deserve his greetings?! More

My service consultant, Drew Malaise, is the best person I have ever worked with in a service department. When we hit a major roadblock, he found a solution that was very satisfactory to the dealership and m have ever worked with in a service department. When we hit a major roadblock, he found a solution that was very satisfactory to the dealership and me. More

Excelente , muchas gracias por todo. Super buen servicio muy amable , muy satisfecha con todo. Gracias Super buen servicio muy amable , muy satisfecha con todo. Gracias More

We have owned Audis since 2004, and currently own 2 A6s . Took our 2005 A6 to Naples Audi for 40K checkup. During the next 3 days. Our “service consultant”John Thompson, stated that car was complete.We subse Took our 2005 A6 to Naples Audi for 40K checkup. During the next 3 days. Our “service consultant”John Thompson, stated that car was complete.We subsequently made a 4 hr round trip only to find out that our car was not finished. Bottom line: 3 (4 hr) to the tune of $6100+. Information from “service consultant” was minimal, incorrect and required multiple inquiries. Poorest Audi dealer we have ever dealt with. Will not use this dealership AGAIN. More

Exceptional service and stand behind their vehicles. I had a failure with the instrument cluster panel behind the steering wheel of my Q5 at 30,000 miles. I was told it was a very odd failure by Tony I had a failure with the instrument cluster panel behind the steering wheel of my Q5 at 30,000 miles. I was told it was a very odd failure by Tony Cardinale my service advisor. I paid Audi Naples to replace the cluster in April. In May, I was contacted by Tony that Audi wanted to fully reimburse me for the repair! An amazing outcome and they have always provided great service every time. I plan to be a long time customer. More

Always takes care of the customer no matter what the problem and stands behind their work problem and stands behind their work More

The Naples Audi dealership is a comfortable, friendly and straightforward place to either purchase or have service performed on any Audi… they communicate very clearly and make either experience easy and ple straightforward place to either purchase or have service performed on any Audi… they communicate very clearly and make either experience easy and pleasant. You will feel you are among friends the moment you pull in…I couldn’t recommend them more … More

Chasing resolution for 6 weeks! I signed an agreement for tire protection upon entering my lease in October '23. Had a flat on 11 January '24 - confusion b/n NAS & Audi on the con I signed an agreement for tire protection upon entering my lease in October '23. Had a flat on 11 January '24 - confusion b/n NAS & Audi on the contract - NAS still waiting on service details from Audi. Very frustrating! In the middle, I'm doing all the work - not very enjoyable!!! More

incredibly hard to get anything accomplished with them, No call backs and ignore any problem, They have now responded and helped to rectify the situation--I am very appreciative No call backs and ignore any problem, They have now responded and helped to rectify the situation--I am very appreciative More

Drew and John were absolutely amazing at fixing my car. The entire process was as smooth as possible and they were very attentive to all of our questions and details regarding the car. I couldn’t have foun The entire process was as smooth as possible and they were very attentive to all of our questions and details regarding the car. I couldn’t have found better people to help fix my car. More