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Audi Naples - Service Center

Naples, FL

4.7
141 Lifetime Reviews Review Dealership

141 Reviews of Audi Naples - Service Center

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February 09, 2021

"I recently brought in an Audi and dealt with Andrew..."

- Bob

I recently brought in an Audi and dealt with Andrew Sanchez in service. He was extremely helpful explaining what needed to be done, timeframes and options for a replacement while my car was being serviced. I mentioned I was also looking for another car to buy and he introduced me to sales staff that were also helpful. In the end, I ended up purchasing a car here from Jeff Sawick, after going to many dealerships because of the level of service I had received so far. Jeff didn’t disappoint and was very helpful in in the purchasing process as a professional. Furthermore, went I went to pick up the car I was introduced to another member of staff, I’ve sadly forgotten his name that sat in the car with me and went over all the controls and how to use them. If I need another car in the future, I’d definitely go back and highly recommend this dealership and their staff.

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Recommend Dealer
Yes
Employees Worked With
Feb 09, 2021 -

Audi Naples responded

Bob, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new Audi! Our team will always strive for 5, from Sales to Service and everywhere in between! We really appreciate the great feedback, and we'll be looking forward to continuing your loyalty in the years to come. Best Regards, Audi Naples "Delivering the Car and the Experience!"

January 10, 2021

"I was looking to sell our old Audi Q5. Skip Roth went..."

- ckcampbell66

I was looking to sell our old Audi Q5. Skip Roth went above and beyond to make us happy and satisfied. Even following up days later to make sure we had received the paper work and documents. This was all done remotely. It was a smooth, professional process. THANK-YOU SKIP!!

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Skip Roth
Jan 15, 2021 -

Audi Naples responded

Ckcampbell66, Thank you for taking the time to share your experience with us and allowing us to earn your business. You can always count on Skip to go above and beyond for you! Best Regards, Audi Naples "Delivering the Car and the Experience!"

January 07, 2021

"I want to let you guys know that Audi of Naples has been..."

- Kevans22

I want to let you guys know that Audi of Naples has been the worst department. I have previously driven an Acura and Infiniti and I have not had this kind of service experience. My time and you guys time is important and I feel that this experience and me having to reach out and write reviews and letters of such is a waste. My sales guy Cris has been great. He has stayed in contact with me throughout the entire ordeal and I am not satisfied. I brung the car in on 11/03/2020 and they found zero issues. The largest issue for me is the fact that my AC gets warm and then cold for approx 20min which I find unacceptable for a $60k CPO vehicle. At arrival of retrieving the car the service guy Joseph delivered the news that no issues were found. I was astonished knowing that these issues actually are occurring and still are. When the volume of the radio is raised the rear deck lid shakes and makes a god awful sound. My AC gets hot intermittently and brakes are squealing. To make matters worst I was inquiring with Jospeh about how to update the MMI version and how that process works. He preceded to walk away from me and tell me “look in the car it’ll tell you.” I then responded I am trying to verify if I have the most updated version, the car just tells you the current version and not what’s the most current.” I was willing to pay if updating was available but he walked away as if he was strapped for time. Which I was later told by many that the service department was severely understaffed. I received an email on 11/04/2020 advising me that Audi NA was going to possibly ask about my experience. I responded and let them know via email on 11/10/2020 that I wouldn’t be scoring them 100%. The Service Manager Chris called me on 11/11/2020 and left a message regarding the email. I called him back twice on 11/10/2020 and left a message on his voicemail and with the receptionist. To this day I have not spoken with him. Also on 11/16/2020 I also sent him an email stating how I attempted to speak with him and he has NOT responded. On my second visit for the same issues also... I was told that zero issues were found. They then stated they would put a piece of foam into where my sunshade sits however if I closed the sunshade the foam will stick out of the housing. I told them absolutely not. I also was informed that I needed 4 new tires, which I feel is ridiculous considering the fact that I have owned the car for less than 3 months. I believe that this dealership knew that the tires barely passed certification and now I have to take the cost as the new owner which I find unacceptable. I then got home and realized that they failed to place passenger floor mat back in the car. In my opinion this dealership and service department deserves 0 stars. I then tried to sell my car back to them and was willing to pay approx. $5k out of pocket to trade in for a ‘20. They revealed to me that the car was worth $45k and that I owed $60k, although I had the car for less than 3 months. Previously working in the finance world I know that they could’ve purchased the car for about $50k, me previously paying $53k, and all the crap that I’ve had to endure with them. Stay clear.

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No
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Jan 26, 2021 -

Audi Naples responded

Kevans22, We are sorry to hear that you haven't been fully pleased with your ongoing service experience. Our Service Manager has been in continuous contact and we are certainly doing everything in our power to resolve any and all issues, and be aggressive enough to earn your business. We can promise you that we are not arrogant in our thinking, nor dishonest in our sales practices. Hopefully we can come to a satisfactory resolution and gain your loyalty for many years to come. Sincerely, Audi Naples

December 01, 2020

"Ali was very friendly and knowledgeable about the Audi..."

- vchurchward

Ali was very friendly and knowledgeable about the Audi product as well as the model of car I was interested in purchasing. He rode with me while I drove the car. He and the Finance Manager were very helpful with the trade in and the purchase process. The electronics consult took me through the electronics of the car. Everyone answered my questions. Ali brought the car to my home and provided me with all the documents I needed. We had additional questions which Ali explained and demonstrated.

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Yes
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Dec 03, 2020 -

Audi Naples responded

Vchurchward, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new car! We're glad to hear you had the pleasure of working with Ali on your deal, you are always in good hands with him. We hope you are loving the car and look forward to seeing you again sometime. Best Regards, Audi Naples "Delivering the Car and the Experience!"

September 23, 2020

"Joey is usually exceptional but this time around it was..."

- VIV517

Joey is usually exceptional but this time around it was difficult to speak with him and I had to call and get status on the car etc...

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Yes
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Sep 29, 2020 -

Audi Naples responded

VIV517, thank you for your review. We're sorry you may not have been able to speak to Joey when you would have liked to. He's a busy bee, but will always be sure to return your call! You may also call our Service Call Center at anytime during the day and they will gladly find out the status of your vehicle for you.

August 18, 2020

"The best I have ever been treated in both saies(Troy) and..."

- JFGELETKA

The best I have ever been treated in both saies(Troy) and service (Joey)).I have 2 close friends who own dealerships and never trested as well.Never owned an Audi before and since have purchased 10 from Audi Naplrs.Best sales and service I have ever had!!

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Yes
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Aug 28, 2020 -

Audi Naples responded

JFGELETKA, Thank you for taking the time to share your experience with us and allowing us to earn your business through 10 Audi's - that is awesome! Troy & Joey are both huge assets to our team as you know! Best Regards, Audi Naples "Delivering the Car and the Experience!"

August 03, 2020

"Service"

- SMILAR

Always professional, helpful and courteous. They always take great care of us. Waiting area is comfortable with hot coffee and cookies and the free water is always cold.

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Yes
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Aug 07, 2020 -

Audi Naples responded

Smilar, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're glad you enjoyed your visit! We look forward to seeing you again! Best Regards, Audi Naples "Delivering the Car and the Experience!"

August 02, 2020

"Basic service"

- VICCARTER68

Cris and Joey both do a great job! They make sure to take care of their clients needs. My experience has always been great working with these two.

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Yes
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Aug 07, 2020 -

Audi Naples responded

Viccarter68, Thank you for taking the time to share your experience with us and allowing us to earn your business. It's is great to hear that our team continues to impress! We look forward to seeing you again! Best Regards, Audi Naples "Delivering the Car and the Experience!"

August 02, 2020

"New battery delivered and installed in about 15 minutes! "

- robinhillrealtor

No complaints, Technicians wore gloves, quick and polite and they showed up a few minutes early. Joey was very helpful as always. Great to see you all are respecting COVID precautions!!! Thanks!

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Other Employees : JOEY is phenomenal and a very good reason why I will probably buy another Audi, someday.
Aug 07, 2020 -

Audi Naples responded

Robin, Thank you for taking the time to share your experience with us and allowing us to earn your business. The safety of our clients and team are of utmost importance. We look forward to seeing you again! Best Regards, Audi Naples "Delivering the Car and the Experience!"

August 01, 2020

"Audi Naples Always Meets Expectations"

- jabmilan29

When you bring your vehicle in for service it is always handled in a professional manner. Explanations are clear and concise and you always leave with the confidence that your vehicle received the highest attention and care. Joey tells you want to expect and keeps you informed the entire way. My vehicle was delivered as promised.

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Yes
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Aug 07, 2020 -

Audi Naples responded

Jabmilan29, Thank you for taking the time to share your experience with us and allowing us to earn your business. Joey really does know how to make your service visit a great one. We look forward to seeing you again! Best Regards, Audi Naples "Delivering the Car and the Experience!"

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