Audi Natick

Great service Always have great communication. Michael Shalhoub was great and quick with the important details. The appointment and timing were perfect. To have som Always have great communication. Michael Shalhoub was great and quick with the important details. The appointment and timing were perfect. To have someone in a service department to call when ready was key for me. More

Excellent service. Comfortable facility. Audi Natick has top notch customer service. They are efficient. The facility is comfortable if you choose to wait for your car. If you book in adva Audi Natick has top notch customer service. They are efficient. The facility is comfortable if you choose to wait for your car. If you book in advance, you can get a loaner car. Audi Natick was recommended to me by a friend and I would follow the trend by recommending them to others. More

4 new tires installed etc As always the service was great. Everyone is very attentive . However, I had requested my MA inspection sticker both when I made the appt and again As always the service was great. Everyone is very attentive . However, I had requested my MA inspection sticker both when I made the appt and again when I dropped off the car.Not until I got in my car the next day did I realize it had not been done. I called and was told I could come in any time . I did not want to make another trip to Natick so I went to a local station in Sudbury. Otherwise everything was your usual good service. Thanks More

Excellent staff. Parker helped me and he was very helpful. Great place to go. Very easy to drop off. They're very professional. Parker helped me have my rims fixed while I was there for a 15,000 mi check up. T Great place to go. Very easy to drop off. They're very professional. Parker helped me have my rims fixed while I was there for a 15,000 mi check up. They gave me a car to use which was brand new. Excellent service center More

Great service Extremely helpful in dealing with customer issues. Went out of his way to solve problems. I left something in the office and he personally called to n Extremely helpful in dealing with customer issues. Went out of his way to solve problems. I left something in the office and he personally called to notify me and find a way to return it. More

Top Notch Professional Service Experience Alex Mueller was my service representative. I was in for an oil change, and a leaky tire issue. Alex makes you feel like a special and valued customer Alex Mueller was my service representative. I was in for an oil change, and a leaky tire issue. Alex makes you feel like a special and valued customer. My A4 was ready as promised and sparkling clean too. I highly recommend Alex at the Audi Natick service department. More

My experience was great !! The very first time I when to Audi Natick was to buy my very first Audi. I met with a gentleman name Steve Dionis. He was an excellent sales person. H The very first time I when to Audi Natick was to buy my very first Audi. I met with a gentleman name Steve Dionis. He was an excellent sales person. He did not push me, drag me, talk me into, or anything in his power to "sell" me a car. He was very patience and did his best to please me every way, shape or form possible. Needless to say that I bought the car that I wanted without any hassle from Steve or anyone for that matter. Well, this experience was back in 2014. I was so please with Steve professionalism and ethic that I went back and got my second Audi from him. This goes without saying that Audi Natick is by far the best car dealer I have dealt with in many, many years. This good experience also applies to the service department. Everyone treats you there with respect and courtesy. My experience with Steve and everyone else over there was the best. Thank you very much to everybody at Audi Natick for everything. Honestly ...... the best !! More

2017 Audi A4 purchase I recently got a new 2017 A4 from Audi Natick. After doing a lot of research I called them. Charlie Sectish dealt with me via e-mail ( I hate the end I recently got a new 2017 A4 from Audi Natick. After doing a lot of research I called them. Charlie Sectish dealt with me via e-mail ( I hate the endless phone calls). He gave me a better deal than Herb Chambers and also took care of the lease of my previous 2014 VW Tiguan. He dealt with VW to have the car inspected and returned. It was the easiest car purchasing/Leasing experience I ever had. Kevin Schuster was the sales person who helped me. First thing different was the test drive. He let me go by myself in order to try the car out. After that he answered all my questions and we signed the papers. I picked up the car a couple of days latter and he gave me a full demonstration of the systems. I'll definitely get another Audi from Audi Natick in the future. More

flat tire Always makes a bad situation much better I dealt with Ben Bonzey and he let me come right in and was just so helpful went above and beyond Always makes a bad situation much better I dealt with Ben Bonzey and he let me come right in and was just so helpful went above and beyond More