Audi Ontario

Quick and efficient service. Alex was very communicative throughout the whole process. Excellent customer service. Alex was very communicative throughout the whole process. Excellent customer service. More

I purchased a “pre-owned” 2016 Audi on 3/11/2023 from Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took it to Bauer German Auto Mechanic in Glendora, CA. They diagnosed it to be a faulty right front axle and right front lower control arm. The head mechanic advised I take it back to Audi of Ontario. After speaking to Phil Macias, servicing manager, he apologized and welcome my vehicle the following day to be inspected. On 5/9/2023, I was advised that my vehicle was not going to be covered per their used car manager. Upon arriving, I spoke directly with Brandon Barello, head service advisor, who informed me that they did not actually inspect my vehicle nor did they even put it on a lift to confirm a diagnosis, but simply went off of the 3rd party mechanics diagnosis. In fact, I was told that their mechanic couldn’t “replicate” the same sound that myself and 4 others heard. With that said, my vehicle basically sat in their back lot for 4 days. I was given an estimate and refused service. Following that, I immediately took my vehicle to Bauer German Auto for repair and service was completed in the same day at half the cost that I was given by Audi of Ontario. More

Diana Perez Provided exceptional customer service with strong communication and care along the way. Great experience and I would highly recommend. strong communication and care along the way. Great experience and I would highly recommend. More

I dropped my car off and it was finished sooner than expected. Diana was very straight forward on what was needed for my annual service. I appreciated her flexible in working my schedule in getting the expected. Diana was very straight forward on what was needed for my annual service. I appreciated her flexible in working my schedule in getting the vehicle ready the same day. More

You know, usually going to a dealer ship is super stress ful — super time consuming & full of hidden fees… we’ll let me tell you this. AUIDI ONTARIO is NOT one of those dealers. From the moment I reached ful — super time consuming & full of hidden fees… we’ll let me tell you this. AUIDI ONTARIO is NOT one of those dealers. From the moment I reached out via text/phone call this experience has been nothing but smooth. I had the pleasure to work with both Gabino as my sales rep & Raymundo as my financial guy! Both went above and beyond to get me the deal I both early wanted and could afford. They made sure the car was ready for me upon arrival, charged, detailed and smelling great! There was so funky mark ups on the pric e There was no secret add ons And being a women coming to a dealer ship they did not treat me like I was dumb whitted or lost. I was comfortable as soon as I arrived & left the happiest customer ever! Do not hesitate to come in, both of my reps were absolutely great, a dream if you must. Cause I’m sure we’ve all had our trauma share of dirty dealers, that makes us try to avoid car buying trips! Well not AUIDI Ontario, one of a kind dealer ship with a one of a kind team! If im ever in the market again I will be coming here alll the time! More

Wonderful experience. Anthony, our salesman, was awesome. All staff was super friendly. Very happy with on the deal we got for our car. Anthony, our salesman, was awesome. All staff was super friendly. Very happy with on the deal we got for our car. More

Gabino Haro, thank you for your excellent attention to details with the purchase of my new A6! I truly enjoy the atmosphere there at Ontario Audi too include Chris, Dean and Dani there in the Service Dept details with the purchase of my new A6! I truly enjoy the atmosphere there at Ontario Audi too include Chris, Dean and Dani there in the Service Dept. I know you will exceed all expectations and succeed. Looking forward to seeing you and the others in the future for my Audi A6 needs! More

Alex Wong was great. Everything was done in a timely manner. He was very professional. Everything was done in a timely manner. He was very professional. More

Diana is so professional and kind. The service here is ten times better than Pasadena Audi service. The service here is ten times better than Pasadena Audi service. More

Excellent service and attentiveness. Issues always resolved greatly. Love Alex Wong knowledge and all the staff. Issues always resolved greatly. Love Alex Wong knowledge and all the staff. More