Audi Palo Alto

Great service on time I was very impressed with the service I received at Audi. I was treated with respect, quoted a reasonable price, and the work was done quickly and wel I was very impressed with the service I received at Audi. I was treated with respect, quoted a reasonable price, and the work was done quickly and well. Even my courtesy car was fantastic. Roger was personable and attentive and I felt cared for. I would definitely go back again. More

Average experience Responsiveness was average. Difficult to get tint to talk to the right person. Don’t return phone calls. Car was not cleaned properly at delivery t Responsiveness was average. Difficult to get tint to talk to the right person. Don’t return phone calls. Car was not cleaned properly at delivery time. Needed to clean it myself. I have some follow up questions that have not been answered. More

Really happy with this place! I am super happy that I decided to purchase a car in this dealership. Radi was super helpful and the whole process was very easy and painless! Would d I am super happy that I decided to purchase a car in this dealership. Radi was super helpful and the whole process was very easy and painless! Would definitely recommend it to anyone who looks to buy an Audi in this area. More

See comments below My only problem with the service dealt with the loaner car. I called two days before the service to confirm that I needed a loaner and Was told that i My only problem with the service dealt with the loaner car. I called two days before the service to confirm that I needed a loaner and Was told that it was confirmed. I had a 7:30 appointment. I arrived at 7:30 and was the second car and John Su greeted me at 7:45. After explaining what service would be done and the estimate I asked for the loaner car. John said that there were no loaner cars available and I would need to reschedule my appointment for another day. This was upsetting to me because I had confirmed the need for a car, I had a 7:30 appointment when there should have been plenty of cars available and I had planned meetings that day requiring use of a car. I expressed my disappointment and he said the only option was to reschedule. I said that this was not acceptable. He then spoke to someone and then told me a loaner car was available. Fortunately the issue of the loaner car was resolved but it shouldn’t have been an issue. Otherwise, John was very helpful and professional and communicated very well with me during the service process. John is an asset to the dealership. More

Friendly Service Brendan in the service department provides excellent service. I will ask for him next time time I need to come in again. He answered all my question Brendan in the service department provides excellent service. I will ask for him next time time I need to come in again. He answered all my questions and provided me great advice. More

Great service from John Su and the Audi team John was great about communicating and following up. I received a video link to my car's inspection. Lyft rides to and from the dealership were a real John was great about communicating and following up. I received a video link to my car's inspection. Lyft rides to and from the dealership were a real plus. More

Service department John in the service department. Provides outstanding customer service. I will always ask for him. He knowledgeable, works hard to make sure his cust John in the service department. Provides outstanding customer service. I will always ask for him. He knowledgeable, works hard to make sure his customers have a great experience at this dealership. More

Really terribly run - nice employees Always something that happens. Delays for drop off. Delays for pickup. No loaner cars, despite a 3 week reservation which you pick specifically to hav Always something that happens. Delays for drop off. Delays for pickup. No loaner cars, despite a 3 week reservation which you pick specifically to have a loaner car available, to find out when you drop off your car there are NO loaners. They offer one ride with Lyft from dealership then good luck using ride share apps for multiple days while your car repair takes 2.5 days instead of < 1 day! Cost me $75 extra to get to work and home 5 times before car was ready.. this is just the last service. Each and every “service” is uniquely disappointing. Bad enough to not buy another Audi simply because of this dealer Audi Palo Alto. Staff are nice and friendly, but hirer some more people!!! The service seeks usually 2 out of 6 desks occupied. They cannot keep up with the service volume. Help them out corporate and pony up the less than one R8 to cover 3 salaries. More

John Su is the man I really appreciate John’s level of service, he’s professional, transparent, and super helpful. Will definitely be coming back to Audi Palo Alto in th I really appreciate John’s level of service, he’s professional, transparent, and super helpful. Will definitely be coming back to Audi Palo Alto in the future. More

Outstanding Matt did a fantastic job taking care of me and getting me service quickly and cleanly. Showed hustle and poise on a very busy day. Matt did a fantastic job taking care of me and getting me service quickly and cleanly. Showed hustle and poise on a very busy day. More