Audi Palo Alto

John So was great! We were very happy with John overall. If it wasn’t for John, we would have gone to another Audi for any future servicesz. John was courteous and profe We were very happy with John overall. If it wasn’t for John, we would have gone to another Audi for any future servicesz. John was courteous and professional. He made things easy and gave us updates as needed. Overall experience was so easy and pleasant. Thanks John! Our previous experience with Brendan Barth in was the worst ever. Our car was in the dealer for about 1.5 months without a loaner and with very little communications. Thanks John for making it worth it to stay with Audi Palo Alto. More

A staff forgot to order the part , which made me pay an unnecessary, extra visit. The third time I visited there, the repair process was fast and smooth, which is the only reason I st , which made me pay an unnecessary, extra visit. The third time I visited there, the repair process was fast and smooth, which is the only reason I still give a 3 star. The labor rate was a lot higher than other places. Well, if they could do it quick and right at the first time, I might be satisfied. However, paying 3 visits and 125 for a 30 minute repair? Not so much. In addition, I don’t like that the staff said that he’s gonna buy me breakfast for the wait, asked me not to have breakfast beforehand, but actually didn’t remember to do so on the day. More

You guys are the best! Awesome service. Everyone is friendly and helpful! Always a pleasure to hang out in the showroom and see all the new models! Can’t wait to buy my n Awesome service. Everyone is friendly and helpful! Always a pleasure to hang out in the showroom and see all the new models! Can’t wait to buy my next Audi! More

Roger was great This was my first service visit after buying my A4 from Audi of Palo Alto last November. I was very impressed with the service and Roger my service ad This was my first service visit after buying my A4 from Audi of Palo Alto last November. I was very impressed with the service and Roger my service advisor was great in terms of explaining everything well and following up. More

Wonderful service Thank you! It was the best car and best car burning experience I and my family ever had. We will surely be back for future lease and purchase. Thank you! It was the best car and best car burning experience I and my family ever had. We will surely be back for future lease and purchase. More

Nice dealership The entire purchase was fine - the sales was friendly and easy to talk to, the finance guy was courteous and didn’t hard sell. However, the sales was The entire purchase was fine - the sales was friendly and easy to talk to, the finance guy was courteous and didn’t hard sell. However, the sales was not very knowledgeable at items such as Audi Connect, nor was he able to point me to the righty person to resolve the issue. The highlight of this dealership is definitely the receptionist, who was professional, friendly, and knows exactly who to call to resolve the customer’s issues. (She was the one who resolved my Audi Connect problem by calling the right guy!) More

They may not return your phone calls I left voicemails twice about when my car is ready for 10k miles service maintenance, no one called me back, and after 5 hours, I stopped by, waited f I left voicemails twice about when my car is ready for 10k miles service maintenance, no one called me back, and after 5 hours, I stopped by, waited for 45 minutes, before getting my car back. More

Purchase Experience at Audi Palo Alto This was my first Audi purchase. This dealership is highly professional, with knowledgable product experts and none of the usual high pressure sales This was my first Audi purchase. This dealership is highly professional, with knowledgable product experts and none of the usual high pressure sales stuff that is common at a lot of dealers. This transaction (including trading in my previous car) was handled very smoothly with absolutely no surprises. The car I purchased was certified before I completed the transaction and was spotless when delivered. I highly recommend this dealership. More

No one picks up their phone Nice people but terrible operational processes. Worst phone IVR ever. Don’t keep telling me in CA that you are the best dealer in PA. No one picks the Nice people but terrible operational processes. Worst phone IVR ever. Don’t keep telling me in CA that you are the best dealer in PA. No one picks their phone and messages don’t get any responses for days. New tires and rim reconditioning took over a week. Very hard to schedule a service and no loaner available. Slimy finance department sold me a package I don’t need. More

An enjoyable experience! Really! This is how buying a car should work! The dealership advertises on its website a “sale” price on a new S4 and then invites potential customers to requ This is how buying a car should work! The dealership advertises on its website a “sale” price on a new S4 and then invites potential customers to request the “latest price,” and — get this — when I requested that, I got a price quote from Internet Sales Manager Radi Tamimi that was significantly lower. And Radi offered an even lower price if I were close to making a deal. A few days later, I traveled to Palo Alto, admitted that I was pondering whether to buy a new S4 or buy out my leased Q5. Again, Audi Palo Alto’s Radi offered an even lower price and we shook hands. No scheming. No bait and switch. No mysterious visits to the sales manager. It’s nice to be treated as an adult, with courtesy and respect. More