Audi Palo Alto

No rental cars available, encouraged to submit perfect revie (1) two service trips recently. Loaner/rental car not available on either visit (2) the dealer pushes (subtly) for a 10/10 review, which makes me w (1) two service trips recently. Loaner/rental car not available on either visit (2) the dealer pushes (subtly) for a 10/10 review, which makes me want to give a 9/10 or 8/10 because that’s a bad tactic More

Repair and replacement A bit of confusion regarding the service of my vehicle. It was taken care of within 24 hours by Beenden Barth, and kept me informed of the progress. A bit of confusion regarding the service of my vehicle. It was taken care of within 24 hours by Beenden Barth, and kept me informed of the progress. More

Recall service They performed the service in less than 2 hrs while I waited at the Palo Alto golf course coffee shop! All very smooth and painless. Thanks! They performed the service in less than 2 hrs while I waited at the Palo Alto golf course coffee shop! All very smooth and painless. Thanks! More

Complain The lack of communication was very frustrating. It was an oil change and no one bothered to return my calls so i got the car back on Monday instead of The lack of communication was very frustrating. It was an oil change and no one bothered to return my calls so i got the car back on Monday instead of getting it on Saturday. More

Great service Roger provided great customer services and answered all my questions with details. I now understand the next step will do for my maintenance of my ne Roger provided great customer services and answered all my questions with details. I now understand the next step will do for my maintenance of my next visit. More

Best Service I've Received in a Long Time Best Audi dealership to get service done, Roger was awesome and treated me to breakfast at the clubhouse. The video walk-through of my technician talk Best Audi dealership to get service done, Roger was awesome and treated me to breakfast at the clubhouse. The video walk-through of my technician talking about my car was awesome, why don't more places do that? I guess that just gives you guys a more competitive service package! Will definitely be bringing my S3 back here for the rest of its lifetime under my ownership, Audi Palo Alto is actually the original dealership I purchased my S3 so it seems only fitting. More

Returned Customer Working with the Audi loyalty team was great and efficient for me, and they worked with my schedule. Thanks to the team for great customer support! Working with the Audi loyalty team was great and efficient for me, and they worked with my schedule. Thanks to the team for great customer support! More

Purchasing Experience Radi provides prompt and timely responses for a new car purchasing. The whole process was seem less and hassle free from start to finish. Top services Radi provides prompt and timely responses for a new car purchasing. The whole process was seem less and hassle free from start to finish. Top services. Thanks!!! More

Poor communication, almost overcharged Did not get adequate information about my car, spent considerable time trying to get answers and tracking down the customer success person assigned to Did not get adequate information about my car, spent considerable time trying to get answers and tracking down the customer success person assigned to me, was initially overcharged for my service even though it was covered by CPO. Asked multiple times to order a part ( cargo cover) and it was never resolved. Service department rep just did not care, at all. Acted like removing the over charge was a personal favor. Very frustrating. More

High Touch Service I recently brought my 2008 (out of warranty) Audi in for a 105K mile checkup, no other problems other than it was clear the car needed an oil change. I recently brought my 2008 (out of warranty) Audi in for a 105K mile checkup, no other problems other than it was clear the car needed an oil change. Although the price was as high as the car's trade-in value for the combined cost of the (lowest price = $1500+) checkup and the work that was recommended as a result of the checkup (another $900), I was happy with the service. The service manager, Cyrus Surena, was professional, polite, and clearly communicated my options every step of the way. More