Audi Palo Alto

Poor communication, almost overcharged Did not get adequate information about my car, spent considerable time trying to get answers and tracking down the customer success person assigned to Did not get adequate information about my car, spent considerable time trying to get answers and tracking down the customer success person assigned to me, was initially overcharged for my service even though it was covered by CPO. Asked multiple times to order a part ( cargo cover) and it was never resolved. Service department rep just did not care, at all. Acted like removing the over charge was a personal favor. Very frustrating. More

High Touch Service I recently brought my 2008 (out of warranty) Audi in for a 105K mile checkup, no other problems other than it was clear the car needed an oil change. I recently brought my 2008 (out of warranty) Audi in for a 105K mile checkup, no other problems other than it was clear the car needed an oil change. Although the price was as high as the car's trade-in value for the combined cost of the (lowest price = $1500+) checkup and the work that was recommended as a result of the checkup (another $900), I was happy with the service. The service manager, Cyrus Surena, was professional, polite, and clearly communicated my options every step of the way. More

As desired. The loaner was a good convince. Modern, clean, and polite dealership. Quick response and updates. Request for service was scheduled at a time convenient for me including the loaner v Modern, clean, and polite dealership. Quick response and updates. Request for service was scheduled at a time convenient for me including the loaner vehicle. Since recall was the reason for visit it was handled within expected cost range. More

Lack of internet access I expect to be able to get on the internet while waiting for my car to be serviced. At Audi Palo Alto, the wifi was unusable as it was too slow for ev I expect to be able to get on the internet while waiting for my car to be serviced. At Audi Palo Alto, the wifi was unusable as it was too slow for even email, and there is no cell reception. Both are known problems when I talked to the receptionist. Also, I was told it would take two hours for an oil change. I first had to wait outside for 30 minutes to get checked in, even though I had an appointment. Then I was told it would take at least two and a half hours from check in. At least they finished in two hours but it was still a miserable experience. The service advisor though was good. More

Delightful experience Ludmila made the car shopping a pleasant experience. She was friendly, knowledgeable and accommodating and answered all our questions. Tony was effici Ludmila made the car shopping a pleasant experience. She was friendly, knowledgeable and accommodating and answered all our questions. Tony was efficient and professional. Five stars for both. More

Great seevice From when I pulled up to when I picked up my car, very well attended to. Good communications and John was very helpful. Made sure I knew what was goin From when I pulled up to when I picked up my car, very well attended to. Good communications and John was very helpful. Made sure I knew what was going on More

recall They fixed the recall and got me a Lyft ride to work free of charge. I got the A3 back within a day John’s communication was clear They fixed the recall and got me a Lyft ride to work free of charge. I got the A3 back within a day John’s communication was clear More

Professional Service Audi Palo Alto handled my A4’s 30k service promptly and professionally. There was an issue with the courtesy wash and the service advisor Roger went a Audi Palo Alto handled my A4’s 30k service promptly and professionally. There was an issue with the courtesy wash and the service advisor Roger went above and beyond to make sure I was satisfied. Now my car looks and runs better than ever. More

John Su is excellent and very helpful. I would recommend friends to the Audi service dept. The facility is pleasant, clean and provided good drinks and snacks friends to the Audi service dept. The facility is pleasant, clean and provided good drinks and snacks More

A great experience! Michael Low was great to work with. He was superbly quick with his response time, informative, and was very transparent with me. He made the car buyin Michael Low was great to work with. He was superbly quick with his response time, informative, and was very transparent with me. He made the car buying process so painless. More