Audi Palo Alto

New car Friendly and seamless experience. Have enjoyed all of my interactions with the team. They know the car very well. I Would definitely buy a car from Friendly and seamless experience. Have enjoyed all of my interactions with the team. They know the car very well. I Would definitely buy a car from them again. More

Like dealing with a low rent used car lot Shocked at how this dealership has conducted itself. Would expect it at some rink dink used car Lot. They sold me a car that broke down after one d Shocked at how this dealership has conducted itself. Would expect it at some rink dink used car Lot. They sold me a car that broke down after one day and won’t even call me back to figure out how I get my old car back and get away from this dealership as quick as I can. Have been told for 2 days I’d get a call - NOTHING and me chasing to unwind a deal they should be acknowledging and addressing. More

New car failed after one day Car has a major system failure and had to be left at dealership after having it for 1 day. No call or update or status for 3 days - totally negligent Car has a major system failure and had to be left at dealership after having it for 1 day. No call or update or status for 3 days - totally negligent More

Thorough 30K service + recall Got in early (barely beat a surge) and was quickly helped. Audi called a Lyft to get me to work. Work took a bit longer than expected, but the recall Got in early (barely beat a surge) and was quickly helped. Audi called a Lyft to get me to work. Work took a bit longer than expected, but the recall was complicated. overall great work, friendly service, and even a car wash thrown in (it makes all the difference!). Service Mgr used text messaging near the end to keep me updated... maybe a bit more frequent would be helpful, but it was all good. More

Great car but advertisement misleading We bought Q8, it was advertised to have 2000 miles. We called and asked the dealer that we want the car. A day before we were going to go pick up the We bought Q8, it was advertised to have 2000 miles. We called and asked the dealer that we want the car. A day before we were going to go pick up the car we got a call that car is ready but it has 5600 miles. We were very disappointed with the new mileage. The excuse was that they always put 2000 for all the service vehicles. I bought the car but was not happy with the way it was advertised. More

Easy like a Sunday morning the dealership was Queen the salespeople and sales managers with professional nobody tried to push me they allowed me to buy the vehicle I want to buy the dealership was Queen the salespeople and sales managers with professional nobody tried to push me they allowed me to buy the vehicle I want to buy gave me a fair deal I'm both my traded and my purchase I'm not the easiest customer to deal with as I'm used to getting my way these folks surprise me and made the deal simple ask for Larry he answered my questions I feel honestly and accurately More

Had service, change fourctires and recall was Managed - I really liked the service Cyrus was performing. Friendly , - very helpful offering loaner car , calling when car was ready for pick up etc etc - jus I really liked the service Cyrus was performing. Friendly , - very helpful offering loaner car , calling when car was ready for pick up etc etc - just great More

Nice, easy, and friendly. I had been car shopping for a while, so I came into this deal with what I wanted in mind. Howard didn’t pressure me into anything, explained everythin I had been car shopping for a while, so I came into this deal with what I wanted in mind. Howard didn’t pressure me into anything, explained everything that needed to be done step by step, and got the deal I was after on a car I’ve really been wanting. Audi Palo Alto’s staff looks to have great customer focus outside of just Howard, as people looked like they were having pleasant conversation with the employees and it didn’t look like any of the typical “hounds” you’d see at a dealership. I really enjoyed the experience from the time I walked onto the lot, to the time I left with my new car. More

I sold a car and leased a car. Both experiences stellar. Great dealership, helpful staff. Seamless experience, fair price. I would do business with them again. Great dealership, helpful staff. Seamless experience, fair price. I would do business with them again. More

Great service Excellent service and people. Was in and out with my Tesla M3 in record time. We didn’t wait long to be seen and when we were it was not rushed but ef Excellent service and people. Was in and out with my Tesla M3 in record time. We didn’t wait long to be seen and when we were it was not rushed but efficient and quick More