Audi Palo Alto

Great service experience They were right on time for my appointment, in fact early as I arrived early. They explained what they would do and did it. I asked about tire wear a They were right on time for my appointment, in fact early as I arrived early. They explained what they would do and did it. I asked about tire wear and got a video of the inspection. I was totally satisfied. More

Welcoming, informative Very friendly. Informative and patient. Not pushy unlike others. Finance gave multiple options. Radek and Luan were very friendly. Will suggest to my Very friendly. Informative and patient. Not pushy unlike others. Finance gave multiple options. Radek and Luan were very friendly. Will suggest to my friends too. More

Audi Palo Alto Service review Good service. One recommendation that the staff acknowledge or greet a client when we walk through the door. I was ignored, though no other clients Good service. One recommendation that the staff acknowledge or greet a client when we walk through the door. I was ignored, though no other clients in front. Until I spoke directly to one of your service providers. Felt like I was intruding. Not Audi service model, I am sure. More

Good service overall. Brendan went out of his way to explain the recall details on the vehicle. It was quick to get a loner as well and no time was lost in waiting as had been my experience during previ explain the recall details on the vehicle. It was quick to get a loner as well and no time was lost in waiting as had been my experience during previous visits. This is a great improvement! Thank you Brendan! More

Great Service The place to get your Audi service on the peninsula very friendly always ready to help with your needs and a fantastic loaner fleet ready for you effi The place to get your Audi service on the peninsula very friendly always ready to help with your needs and a fantastic loaner fleet ready for you efficient service More

Brendan is an excellent employee of yours. Great customer support. Brendan is very knowledgeable about the process and services being performed in the service center. Follow up was great. Top n Great customer support. Brendan is very knowledgeable about the process and services being performed in the service center. Follow up was great. Top notch service. Thanks. More

Great after sales service Despite only owning an A3,the support, service and follow up is outstanding to a level, where I only want Audi Palo Alto to service my car. My warm Despite only owning an A3,the support, service and follow up is outstanding to a level, where I only want Audi Palo Alto to service my car. My warmest recommendation! More

A quick, high quality service in a timely manner I am completely satisfied by the service. The appointment time was set as my convenient. The job was done perfectly in a timely manner. John Su was ef I am completely satisfied by the service. The appointment time was set as my convenient. The job was done perfectly in a timely manner. John Su was effective and friendly. More

Very good Mila was a consummate professional and made buying a car easy. Excellent follow up, strong product knowledge of features and trusted her. The experien Mila was a consummate professional and made buying a car easy. Excellent follow up, strong product knowledge of features and trusted her. The experience overall was excellent. More

Incomplete I brought the car for an oil change, correction of a recall issue and potential repair of a squeaking noise. Despite having the car all day only the o I brought the car for an oil change, correction of a recall issue and potential repair of a squeaking noise. Despite having the car all day only the oil change was performed. I never received a call informing me of the rest of the items and was told I would need to come back to get the other items addressed. Roger was very nice and apologetic and informed me upon pick up that the squeaking noise was a faulty sway bar, but it's a hassle for me to schedule time to come back. I also don't know why the recall items couldn't be corrected while the car was in the shop. More