Audi Palo Alto

Omar is the best! Omar was a great seller - honest, clear on what I was looking for, didn’t try to up sell me, advocates, stayed late and just went above and beyond my Omar was a great seller - honest, clear on what I was looking for, didn’t try to up sell me, advocates, stayed late and just went above and beyond my expectations. Richard was also amazing, great team! More

Excellent sales person; terrible closing experience The sales process with Howard Currey was excellent. The closing was excruciating. It should have been simple, I paid cash. I understand the up-sellin The sales process with Howard Currey was excellent. The closing was excruciating. It should have been simple, I paid cash. I understand the up-selling of post warranty product. The individual was not professional, confused by the offerings, (I’m not positive what I bought); lacked computer skills; took over 1 1/2 hours to finish. I like my new car but it was a poor way to end what had been a pleasant car purchase experience. More

Smooth service experience I worked with John on my latest visit. It was my first time at Palo Alto Audi since purchasing a new car there. John made the experience pretty smoo I worked with John on my latest visit. It was my first time at Palo Alto Audi since purchasing a new car there. John made the experience pretty smooth and kept me up to date on the status of the car. I think it would be good if customer intake was a little smoother upon arrival. More

45k mile s service Great service. Very friendly staff. Roger was great. The loaner was new and clean. Only thing is that there were some parts in the trunk of the loaner Great service. Very friendly staff. Roger was great. The loaner was new and clean. Only thing is that there were some parts in the trunk of the loaner and the back row seat had to be put down in order for those parts to fit in. Those should have been removed from the car before lending to customer. More

Great Experience Good service here. Make appointment online or at the office. Very easy and quick to check in. It takes two days for the two recall, however, I get the Good service here. Make appointment online or at the office. Very easy and quick to check in. It takes two days for the two recall, however, I get the free ride from the Audi Palo Alto to my house. More

Could have gone better. I arrived at the dealership, and although I reserved a loaner car there was not one available. So I had to be uber’d To work. Then, when a car became I arrived at the dealership, and although I reserved a loaner car there was not one available. So I had to be uber’d To work. Then, when a car became available I had to interrupt my work day and be uber’d back to get it. Then, even though I signed up for a recall, the shop did not have the parts and it took 8 days to get my car back. on the positive side, the loaner car I did get was amazing. When I picked up the car, the tech had forgotten to reset the service light. Which took some time. This is the second service in a row at this shop where the tech has forgotten to reset the light ;-(. That being said, In spite of the tech forgetfulness and 8 days, John did a great job of keeping me updated. More

Good and helpful I reached Audi Pali Alto on an emergency as my car was smoking from everywhere. Matt was really helpful and took care of the situation with ease. It d I reached Audi Pali Alto on an emergency as my car was smoking from everywhere. Matt was really helpful and took care of the situation with ease. It did a weeks time for them to analyse issue and fixing it but Matt was very transparent through the process More

John Su gets my vote John Su provided updates to when my car was to be done via text messages (no car dealership has ever told me when my car was done- I always had to cal John Su provided updates to when my car was to be done via text messages (no car dealership has ever told me when my car was done- I always had to call them). Also, they videotaped a complementary tire/brake inspection and sent it to me which I thought was really cool. More

Great info re: car, no pressure sales The people at this dealership are very nice and very helpful. Salesperson Larry was kind, patient and a good listener—not at all pushy. And even after The people at this dealership are very nice and very helpful. Salesperson Larry was kind, patient and a good listener—not at all pushy. And even after I purchased my car they respond very quickly when I have questions about the new electric e-from technology. I love my new eTron! More

Excellent Service Matt was able to get me in and out with a loaner and met all of my expectations. Matt was very personable and friendly. Thank you very much Matt was able to get me in and out with a loaner and met all of my expectations. Matt was very personable and friendly. Thank you very much More