Audi Palo Alto

Great car but advertisement misleading We bought Q8, it was advertised to have 2000 miles. We called and asked the dealer that we want the car. A day before we were going to go pick up the We bought Q8, it was advertised to have 2000 miles. We called and asked the dealer that we want the car. A day before we were going to go pick up the car we got a call that car is ready but it has 5600 miles. We were very disappointed with the new mileage. The excuse was that they always put 2000 for all the service vehicles. I bought the car but was not happy with the way it was advertised. More

Thorough 30K service + recall Got in early (barely beat a surge) and was quickly helped. Audi called a Lyft to get me to work. Work took a bit longer than expected, but the recall Got in early (barely beat a surge) and was quickly helped. Audi called a Lyft to get me to work. Work took a bit longer than expected, but the recall was complicated. overall great work, friendly service, and even a car wash thrown in (it makes all the difference!). Service Mgr used text messaging near the end to keep me updated... maybe a bit more frequent would be helpful, but it was all good. More

New car failed after one day Car has a major system failure and had to be left at dealership after having it for 1 day. No call or update or status for 3 days - totally negligent Car has a major system failure and had to be left at dealership after having it for 1 day. No call or update or status for 3 days - totally negligent More

Like dealing with a low rent used car lot Shocked at how this dealership has conducted itself. Would expect it at some rink dink used car Lot. They sold me a car that broke down after one d Shocked at how this dealership has conducted itself. Would expect it at some rink dink used car Lot. They sold me a car that broke down after one day and won’t even call me back to figure out how I get my old car back and get away from this dealership as quick as I can. Have been told for 2 days I’d get a call - NOTHING and me chasing to unwind a deal they should be acknowledging and addressing. More

Audi Palo Alto Service review Good service. One recommendation that the staff acknowledge or greet a client when we walk through the door. I was ignored, though no other clients Good service. One recommendation that the staff acknowledge or greet a client when we walk through the door. I was ignored, though no other clients in front. Until I spoke directly to one of your service providers. Felt like I was intruding. Not Audi service model, I am sure. More

Welcoming, informative Very friendly. Informative and patient. Not pushy unlike others. Finance gave multiple options. Radek and Luan were very friendly. Will suggest to my Very friendly. Informative and patient. Not pushy unlike others. Finance gave multiple options. Radek and Luan were very friendly. Will suggest to my friends too. More

Great service experience They were right on time for my appointment, in fact early as I arrived early. They explained what they would do and did it. I asked about tire wear a They were right on time for my appointment, in fact early as I arrived early. They explained what they would do and did it. I asked about tire wear and got a video of the inspection. I was totally satisfied. More

Great service Excellent service and people. Was in and out with my Tesla M3 in record time. We didn’t wait long to be seen and when we were it was not rushed but ef Excellent service and people. Was in and out with my Tesla M3 in record time. We didn’t wait long to be seen and when we were it was not rushed but efficient and quick More

I sold a car and leased a car. Both experiences stellar. Great dealership, helpful staff. Seamless experience, fair price. I would do business with them again. Great dealership, helpful staff. Seamless experience, fair price. I would do business with them again. More

Great after sales service Despite only owning an A3,the support, service and follow up is outstanding to a level, where I only want Audi Palo Alto to service my car. My warm Despite only owning an A3,the support, service and follow up is outstanding to a level, where I only want Audi Palo Alto to service my car. My warmest recommendation! More