Audi Palo Alto

Good service but some complainta go in resolved. As far as I am concerned it's becoming more common that I report a problem and then I get the response when I go to pick up the car as "could not conf As far as I am concerned it's becoming more common that I report a problem and then I get the response when I go to pick up the car as "could not confirm customer complaints". I reported break noise on slow breaking during heavy traffic and very audible even when the windows are closed. They say it was some dust on break which was cleaned and it should be OK. But the noice persists. It's really an annoying noice when you roll towards a red light. More

Great! Matthew was super helpful, funny and a great attendant. I believe he was able to solve my vehicle’s problems efficiently and with kind service. Th Matthew was super helpful, funny and a great attendant. I believe he was able to solve my vehicle’s problems efficiently and with kind service. Thanks! More

Sale experience I had to return a lemon and get a replacement Process was very smooth and Radek &team were great . Finance rate were also very competitive It too I had to return a lemon and get a replacement Process was very smooth and Radek &team were great . Finance rate were also very competitive It took time but folks were helpful More

Smooth It was smooth experience, thanks for booking cab to office and picking up later in evening. Little explanation on what service was performed could It was smooth experience, thanks for booking cab to office and picking up later in evening. Little explanation on what service was performed could be helpful..I believe in you but would like to know what was done. More

Great, Personalized Service My husband and I wanted to look into the new Audi Etron and had originally gone to Stevens Creek Audi. We literally stood around waiting to be helped My husband and I wanted to look into the new Audi Etron and had originally gone to Stevens Creek Audi. We literally stood around waiting to be helped (asking multiple times if they had anyone to help us) for 30-45min before finally we gave up and called Palo Alto. They said they were more than happy to help and were able to support us through the car buying process over the course of several weeks when we finally made our decision. It was great working with David, which is why when we decided to finally purchase, we went back to see him specifically. More

Terrible service, Checked that they had the part for a recall, made appointment specifically for the recall but when I went in they said they didn't have part. Also, Au Checked that they had the part for a recall, made appointment specifically for the recall but when I went in they said they didn't have part. Also, Audi's letter said I was to get loaner but they wouldn't give me a loaner. More

Quick, polite, and efficient After several years getting my car serviced at Audi Stevens Creek to much disappointment, Audi Palo Alto was refreshingly easy to deal with. My car wa After several years getting my car serviced at Audi Stevens Creek to much disappointment, Audi Palo Alto was refreshingly easy to deal with. My car was taken in, a loaner was found for me, and the service was performed as simple as that. No complications. No issues with communication. And most importantly, my vehicle was better off than when I left it. More

Terrific experience Brought the car in for 55k service. John was super helpful, explained the warranties I had remaining, and took care of my and the car very quickly an Brought the car in for 55k service. John was super helpful, explained the warranties I had remaining, and took care of my and the car very quickly and professionally. My experience with PA Audi has always been great! More

A5 Purchase Radi was Attentive, helpful, friendly, and responsive. The dealership is very accessible and well-located for test drives. Other Audi dealerships in t Radi was Attentive, helpful, friendly, and responsive. The dealership is very accessible and well-located for test drives. Other Audi dealerships in the area were indifferent to me as a potential customer, and I appreciated PA Audi actually wanting my business. More

Good service but forgot to wash the car Everything except car wash that was promised to me was done. I could see the car wash is billed in the invoice but someone forgot to wash it 😳 Everything except car wash that was promised to me was done. I could see the car wash is billed in the invoice but someone forgot to wash it 😳 More