Audi Palo Alto

Don't bother reserving anything This dealership has a reservation system for loaners, but they completely ignore it when it comes time to hand them out. Why even bother having a syst This dealership has a reservation system for loaners, but they completely ignore it when it comes time to hand them out. Why even bother having a system if it will just fool your clientele, this just enrages people. More

Prompt, excellent and courtesy device. Brandan is great. They responded to my need for service promptly with an appointment. Excellent and courtesy staff who are professional, very informative in their expla They responded to my need for service promptly with an appointment. Excellent and courtesy staff who are professional, very informative in their explanation of issues and recommendations. More

Car service review This was my 4th visit to service center. Brendan Barth is best customer service representative that I have met. He was honest and told things as it is This was my 4th visit to service center. Brendan Barth is best customer service representative that I have met. He was honest and told things as it is. More

Solid dependable service I recently came in to get a full headlight assembly changed and the service was solid. The estimate accurately set my expectations on cost, and they t I recently came in to get a full headlight assembly changed and the service was solid. The estimate accurately set my expectations on cost, and they totally got it done when they said they’d get it done. John is a friendly and honest service advisor. One word of caution though. Audi Palo Alto used to always have loaners available. Nowadays loaners are scarce, but they will hook you up with complementary Uber/Lyft. Keep that in mind when booking your appointment, so that your expectations are set properly. More

Brendan Barth helped me with my Audi recall (after run coolant), and was polite, friendly and professional. He helped with my Lyft rides to and from work. coolant), and was polite, friendly and professional. He helped with my Lyft rides to and from work. More

Brake service I don’t think I’ve ever had a friendlier service rep before. Roger was very accommodating and friendly, and even made an extra effort to anticipate a I don’t think I’ve ever had a friendlier service rep before. Roger was very accommodating and friendly, and even made an extra effort to anticipate and accommodate my schedule. Based on this, your service department beats that of Stevens Creek Audi hands down! I’ll be happily bringing my car here for service from now on. More

Sales OK, service department pretty poor Bought a used Audi there about 18 months ago. The purchase process was fine but the service department needs help. They have never been quick or good Bought a used Audi there about 18 months ago. The purchase process was fine but the service department needs help. They have never been quick or good about communicating but this most recent visit moved me to post this. Made an appointment two weeks out, made sure to get a loaner. Appeared on the day of my appointment and the service advisor rudely informed me he has no loaners. I told him I made the appointment that far out to specifically make sure I had a loaner. His exact words were "I can't give you what I don't have, bud". He told us we could sit in the lobby and wait for one to be returned, "but that might be an hour, it might be all day". Who would do that? They then called us at the end of the day (this was a Friday) and said it would be ready Monday. He told me "hey, you have our loaner, just get out and enjoy it". I reminded him that despite my work order saying I had a loaner and reciting the loaner late return penalties, no, I did not have one. Spent the weekend without a car. Monday comes and goes, no call, no communication at all. Tuesday about lunch, they call and say it's ready finally. So three business days, five calendar days, with no car, no loaner, no apology, no nothing. AND to top it all off, the car was there for three Audi recalls to be performed. This wasn't even my choice or idea to make this trip in. More

Audi service on recall and routine service Audi Palo Alto outstanding in sales and service. Very prompt and accommodating. Entire staff excellent . Follow up superb. Good team starting with Lin Audi Palo Alto outstanding in sales and service. Very prompt and accommodating. Entire staff excellent . Follow up superb. Good team starting with Lindsey at Audi USA down to receptionists at Palo Alto Audi Recommend highly More

Buying AudiCare experience Matthew at the desk wouldn't turn his head to look at me when I was chatting with him. That felt very unfriendly. Alex the mechanic was super nice Matthew at the desk wouldn't turn his head to look at me when I was chatting with him. That felt very unfriendly. Alex the mechanic was super nice and helped out quite a bit. He went above and beyond to provide good service. More

Nice experience Good level of communication and explanation of what needed to be done. It was a very nice surprise that the part was covered under warranty. Good level of communication and explanation of what needed to be done. It was a very nice surprise that the part was covered under warranty. More