Audi Palo Alto

Buying AudiCare experience Matthew at the desk wouldn't turn his head to look at me when I was chatting with him. That felt very unfriendly. Alex the mechanic was super nice Matthew at the desk wouldn't turn his head to look at me when I was chatting with him. That felt very unfriendly. Alex the mechanic was super nice and helped out quite a bit. He went above and beyond to provide good service. More

Nice experience Good level of communication and explanation of what needed to be done. It was a very nice surprise that the part was covered under warranty. Good level of communication and explanation of what needed to be done. It was a very nice surprise that the part was covered under warranty. More

Safety Recall I was late for my appointment. When anything that could go wrong that morning, went wrong. Was 16 mins late and a lot of other Audi owners were in f I was late for my appointment. When anything that could go wrong that morning, went wrong. Was 16 mins late and a lot of other Audi owners were in front of me for servicing. Took them 30 mins to check me in due to the number of customers. When it was my turn, told John that I just wanted to wait there till my car was ready. He gave me the estimated time which was 2 hours. He did his best to get my car done ASAP as it is not major work like engine. I was PLEASANTLY surprised that my car was fixed in less than 1.5 hours and all washed clean!! More

Super helpful! Fantastic dealership - much more helpful than all the others I spoke to. Radi helped me figure out the BEST vehicle for my needs. Would recommend that Fantastic dealership - much more helpful than all the others I spoke to. Radi helped me figure out the BEST vehicle for my needs. Would recommend that anyone looking for a new or used Audi check out this dealership first. More

Oil change. Excellent service from Palo Alto Audi. Everything was handled smoothly with no hiccups. My service associate John Su was professional, courteous and Excellent service from Palo Alto Audi. Everything was handled smoothly with no hiccups. My service associate John Su was professional, courteous and knowledgeable. Happy with my most recent visit. More

Visit was a 10 Excellent service experience. Very courteous and knowledgeable. . John was very detailed, great communication and very timely. The video review wal Excellent service experience. Very courteous and knowledgeable. . John was very detailed, great communication and very timely. The video review walk around was very helpful. Highly recommended. . Many thanks. More

Over promised, under delivered I was originally scheduled to have the 3.0l TDI recall performed on September 6. I received a text message that morning telling me there were no loane I was originally scheduled to have the 3.0l TDI recall performed on September 6. I received a text message that morning telling me there were no loaner cars available. I then rescheduled to September 13 with a reservation for a loaner. I arrived on the 13th to find no loaner car and no parts to complete the recall!! More

Great Leasing experience on my Q5 Fast, efficient, and painless plus a competitive price. Very professional team who value your time. This is my second lease with them and I will be ba Fast, efficient, and painless plus a competitive price. Very professional team who value your time. This is my second lease with them and I will be back again. More

30000 service I had a great drop off and quick service with the team. Thanks for the text updates and coordination throughout the mornings. It made all the differen I had a great drop off and quick service with the team. Thanks for the text updates and coordination throughout the mornings. It made all the difference. More

New vehicle purchase Denis Kaganovich was great to deal with. I’ll be a repeat customer. The vehicle price was easy to negotiate and a very fair offer for my trade-in. Denis Kaganovich was great to deal with. I’ll be a repeat customer. The vehicle price was easy to negotiate and a very fair offer for my trade-in. More