Audi Palo Alto

Bought a car Drew Michaels is knowledgable and helpful. Good experience. Minimal back and forth. Quick processing by finance team. Good “management” support. Much Drew Michaels is knowledgable and helpful. Good experience. Minimal back and forth. Quick processing by finance team. Good “management” support. Much appreciated. Than you team Audi. More

Etron recall service The wait is much longer than anticipated. Shortage of parts was the explanation. Not sure it’s Audi problem, dealership problem and/or communication The wait is much longer than anticipated. Shortage of parts was the explanation. Not sure it’s Audi problem, dealership problem and/or communication and process issue. More

Quick and great customer service Brought in my car to have two recalls fixed. Problems were fixed correctly and quickly. John and the service team kept me informed if the progress thr Brought in my car to have two recalls fixed. Problems were fixed correctly and quickly. John and the service team kept me informed if the progress throughout the duration. More

Great Customer Service I came here for multiple services in a row. They have the best service comparing to other dealers and mechanic shops. Most importantly, people here ar I came here for multiple services in a row. They have the best service comparing to other dealers and mechanic shops. Most importantly, people here are honest and trustworthy. More

Friendly, responsive, flexible Had to wait quite a while but that was no fault of John. He was dealing with a somewhat difficult client which caused a back up. I was not in a hurr Had to wait quite a while but that was no fault of John. He was dealing with a somewhat difficult client which caused a back up. I was not in a hurry and was planning.to work on site while my car was being serviced so was not bothered by the delay. Allowed another to go ahead of me. John was friendly and professional to all I saw him engage with. More

Palo Alto Audi Service Very fast and efficient service.. Roger Gray was professional, friendly and expedited my service since I was waiting at the dealer for it to be compl Very fast and efficient service.. Roger Gray was professional, friendly and expedited my service since I was waiting at the dealer for it to be completed! More

Audi Palo Alto Michael Low and Paola Tapia along with everyone at the Palo Alto dealership made my car buying experience a pleasure. Ease and comfort of interactions Michael Low and Paola Tapia along with everyone at the Palo Alto dealership made my car buying experience a pleasure. Ease and comfort of interactions made it so I was happy to return here for my latest purchase. More

Very accommodating and quick When incidence arised, brendan was able to come up a solution that worked for both end quickly. I came for winshield replacement but it was raining, h When incidence arised, brendan was able to come up a solution that worked for both end quickly. I came for winshield replacement but it was raining, he gave me a loaner and proposed to drop off towards the end of the day so they can get to it in the morning. More

Service It’s a happy visit, I went to a shopping mall and had a nice lunch at Shake shake. John is very friendly and my car looks clean after the car wash. It’s a happy visit, I went to a shopping mall and had a nice lunch at Shake shake. John is very friendly and my car looks clean after the car wash. More

Great service but one need to come back One recall item was not there so i will need to go again Friendly rep though! Would come again Closer than where i bought the car One recall item was not there so i will need to go again Friendly rep though! Would come again Closer than where i bought the car More