Audi Palo Alto

Service It’s a happy visit, I went to a shopping mall and had a nice lunch at Shake shake. John is very friendly and my car looks clean after the car wash. It’s a happy visit, I went to a shopping mall and had a nice lunch at Shake shake. John is very friendly and my car looks clean after the car wash. More

Great service but one need to come back One recall item was not there so i will need to go again Friendly rep though! Would come again Closer than where i bought the car One recall item was not there so i will need to go again Friendly rep though! Would come again Closer than where i bought the car More

Start to finish an excellent process Making the booking was easy. Booking the car in on the day and picking up a courtesy car was as good as I have ever experienced. The texted video of t Making the booking was easy. Booking the car in on the day and picking up a courtesy car was as good as I have ever experienced. The texted video of the inspection process is a great innovation. Roger Gray did a great end to end job. More

Great! They are extremely busy but they make sure are you are taken care of. Make sure to let them know what you need prior to arriving, so they can plan the They are extremely busy but they make sure are you are taken care of. Make sure to let them know what you need prior to arriving, so they can plan the trip accordingly for you. Even if you don't, they still do everything they can to help you out. My service manager is John S., and I really enjoy working with him! More

Good experience, Roger great! Work was good, could be more friendly except for Roger who saved the day. Car wasn’t washed when I picked up and I couldn’t wait ?? Work was good, could be more friendly except for Roger who saved the day. Car wasn’t washed when I picked up and I couldn’t wait ?? More

Roger was great! I went in for a regular service appointment on my Q5. The customer service person, Roger was extremely helpful in expediting the checkup. While I was I went in for a regular service appointment on my Q5. The customer service person, Roger was extremely helpful in expediting the checkup. While I was waiting he even offered to buy us lunch using the on-the-house lunch tokens from Audi! Just a really pleasant and thoughtful experience. Thanks Roger for your great customer care! More

Never return calks Some part had to be ordered. No call back, no answers to my calls. Horrible experience. I would not recommend Audi Palo Alto and will not go there aga Some part had to be ordered. No call back, no answers to my calls. Horrible experience. I would not recommend Audi Palo Alto and will not go there again myself. More

Palo Alto Great service. Everything was on time and as expected. Appreciated the detailed explanation of what was checked and the communication on when the serv Great service. Everything was on time and as expected. Appreciated the detailed explanation of what was checked and the communication on when the service was complete More

Excellent and quick service I was talking to a sales manager called Radi. He was very friendly, was able to take me on a quick test drive, explain all features, run the numbers q I was talking to a sales manager called Radi. He was very friendly, was able to take me on a quick test drive, explain all features, run the numbers quickly and was able to get a good deal for me. It was a great and pretty quick visit. More

Dealer experience I enjoyed my time at Palo Alto Audi. Everyone was as professional as can be. I did buy the car I wanted and for the right price too. Thank you Bruce a I enjoyed my time at Palo Alto Audi. Everyone was as professional as can be. I did buy the car I wanted and for the right price too. Thank you Bruce and Drew...... More