Audi Palo Alto

Good experience and helpful staff. It could have been better if the paperwork was not so onerous. Consider using iPads or similar devices to make thins simpler. and helpful staff. It could have been better if the paperwork was not so onerous. Consider using iPads or similar devices to make thins simpler. More

Great Service Very friendly staff luxury showroom and smooth sale vehicle was same as described happy with purchase they treat customer very well will be back next Very friendly staff luxury showroom and smooth sale vehicle was same as described happy with purchase they treat customer very well will be back next month to lease for my daughter More

Excellent service Very efficient 65k service. Everything happened exactly as expected from a timing and cost perspective. I received fequent status updates. Very helpfu Very efficient 65k service. Everything happened exactly as expected from a timing and cost perspective. I received fequent status updates. Very helpful customer support from Roger. More

Regularly scheduled maintenance done well! Scheduled 30k service for my 2017 audi a4 online. Showed up a bit late but was taken care of by John very efficiently and courteously. Waited in comfo Scheduled 30k service for my 2017 audi a4 online. Showed up a bit late but was taken care of by John very efficiently and courteously. Waited in comfortable area in showroom. Guest Wifi was not working consistently, but that was only minor inconvenience. Vehicle was ready earlier than promised (1.5 hours instead of 2). Received via text message a link to video of service technician's walkaround inspection of my car. Had already prepaid maintenance so no bill to settle. They took care of recall repair, did oil and filter change, and washed the car. More

Second Audi Q5 Lease Excellent service on my second lease with Palo Alto Audi. Michael Low and Paola Tapia did an excellent job resolving my current lease and setting up t Excellent service on my second lease with Palo Alto Audi. Michael Low and Paola Tapia did an excellent job resolving my current lease and setting up the new one. The back office process was faster than I expected on a busy Saturday afternoon. After a couple of hours I was back on the road in a new Audi. Thanks! More

An Early Birthday Present We finally bought our dream car - an Audi A3 Quatro. Radek Kubiak showed us around, explained and answered our questions very well' We felt very comf We finally bought our dream car - an Audi A3 Quatro. Radek Kubiak showed us around, explained and answered our questions very well' We felt very comfortable dealing with him without the usual sales talk pressure. . More

Well researched, diligent problem solving I took my 2018 Q5 into Audi Palo Alto for an oil change and a milestone servicing. There were a couple of other minor issues that I requested my Serv I took my 2018 Q5 into Audi Palo Alto for an oil change and a milestone servicing. There were a couple of other minor issues that I requested my Service Advisor to investigate. He and the Audi techs were very diligent in diagnosing the issues and repairing them once understood. My Service Advisor, Brandon, kept me informed and sorted out everything. My car runs wonderfully, like it should. More

Completely satisfied My car was serviced on time--and ready earlier than estimated--including a recall fix! The staff is friendly, helpful and made this customer very happ My car was serviced on time--and ready earlier than estimated--including a recall fix! The staff is friendly, helpful and made this customer very happy. More

Audi Q7 Purchase Had a great experience. Michael Low was helpful over email and Howard Currey was helpful in person. Overall a quick process that was initiated through Had a great experience. Michael Low was helpful over email and Howard Currey was helpful in person. Overall a quick process that was initiated through Costco Auto. More

Excellent Audi Dealership Good management and service. Things work. Brandon was very helpful. Easy to get things fixed. Scheduling appointment was easy. Palo Audi was very Good management and service. Things work. Brandon was very helpful. Easy to get things fixed. Scheduling appointment was easy. Palo Audi was very thorough and diligent. More