Audi Palo Alto

Positive buying experience Great service from initial online outreach to sale of car. Radi was great and very consultative throughout the purchase. Only negative feedback I Great service from initial online outreach to sale of car. Radi was great and very consultative throughout the purchase. Only negative feedback I have is around the actual financial paperwork. It took them a long time to draft it up and I was waiting for a while before I could start the paperwork. That part could have been faster. More

Service was good The service advisors are nice and do their job. The service manager focuses solely on upstream Audi corporate and ensuring he gets great reviews. Hi The service advisors are nice and do their job. The service manager focuses solely on upstream Audi corporate and ensuring he gets great reviews. His interaction with customers is curt and insincere. He solely manages up. I’m certain it’s a function of how he’s compensated. Unfortunately, no matter who you hire for that role all will manage the compensation package to their own best benefit vs. meeting the spirit of which the package was intended. More

Great experience! I had a really great experience shopping and buying with Audi Palo Alto. Thanks all for your help, I'm very happy with my new Audi Q3! I had a really great experience shopping and buying with Audi Palo Alto. Thanks all for your help, I'm very happy with my new Audi Q3! More

Stress free car buying Forget the dealers which pressure you to buy right away! They gave me a great deal, then asked me to think it through, told me the deal will be availa Forget the dealers which pressure you to buy right away! They gave me a great deal, then asked me to think it through, told me the deal will be available when I am ready. More

Best Audi dealership in Bay Area Just a great overall purchase. Great vibe here too. Bruce is a good guy that came through on everything we discussed. Sales Manager and Finance Manage Just a great overall purchase. Great vibe here too. Bruce is a good guy that came through on everything we discussed. Sales Manager and Finance Manager were great guys. Loved chatting with these guys. Especially Richard. You can't get a more real and down to earth guy than Richard. I'm one of the few that really fits in at a dealership because I take a different approach in life. Yes, I try and work a good deal, but I also want the business to make money. If you don't make money. You cannot survive and then we all lose out. Anyway, I got a great deal on a fully loaded 2019 A6 and I'm in love with this vehicle. I cannot thank the Audi team enough for bending over backwards for me to get me the deal I needed to make this purchase happen. We got creative and we all ended up happy. More

Purchased a car from Howard...he’s the best!!! Howard is just so helpful. He makes buying a car so easy!! And Tony was also very pleasant and thorough. The dealership is very nice and accommoda Howard is just so helpful. He makes buying a car so easy!! And Tony was also very pleasant and thorough. The dealership is very nice and accommodating More

Radi was a pleasure to work with I had a wonderful experience with Audi Palo Alto. Radi was extremely helpful throughout the process. The formalities were clearly explained and the en I had a wonderful experience with Audi Palo Alto. Radi was extremely helpful throughout the process. The formalities were clearly explained and the entire process was seamless. Kudos to the entire team! More

Unable to locate the issue in a brand new car Their service wasn’t able to locate the issue my brand new car had. Drove away after 2 days and they weren’t able to find the issue. I ended up taking Their service wasn’t able to locate the issue my brand new car had. Drove away after 2 days and they weren’t able to find the issue. I ended up taking it to the service department in Stevens Creeks and they found the issue right away. I was disappointed that these guys weren’t able to locate the issue. They are definitely nice people but don’t trust they have the right systems or the right technicians to take care of big technical issues like the one I had. More

Service for recall Very happy with the service provide by John. However I was not satisfied with the check in process. It seemed there was no process in place; one pers Very happy with the service provide by John. However I was not satisfied with the check in process. It seemed there was no process in place; one person told me to go in the office area to check in; I went into the office then was told to wait outside. My question to you do you know what you are doing? More

Attentive service I brought my car in for a recall and to check in tire sensors . The staff is always helpful and professional . When it took a bit longer they offered I brought my car in for a recall and to check in tire sensors . The staff is always helpful and professional . When it took a bit longer they offered me a rental car free of charge for a few hours They also offer complimentary wash of car. I am Pleased with the service and staff at this location I More