Audi Palo Alto

Service for recall Very happy with the service provide by John. However I was not satisfied with the check in process. It seemed there was no process in place; one pers Very happy with the service provide by John. However I was not satisfied with the check in process. It seemed there was no process in place; one person told me to go in the office area to check in; I went into the office then was told to wait outside. My question to you do you know what you are doing? More

Attentive service I brought my car in for a recall and to check in tire sensors . The staff is always helpful and professional . When it took a bit longer they offered I brought my car in for a recall and to check in tire sensors . The staff is always helpful and professional . When it took a bit longer they offered me a rental car free of charge for a few hours They also offer complimentary wash of car. I am Pleased with the service and staff at this location I More

Good but slow Easy to get an appointment scheduled, but it took 1hr 10 min to leave the car for a scheduled 7:30 am appt and no loaner was available once the paperw Easy to get an appointment scheduled, but it took 1hr 10 min to leave the car for a scheduled 7:30 am appt and no loaner was available once the paperwork had been processed. Took my car in on Tuesday and only got a diagnosis on Thursday, service person was as helpful as he could be. I could see the pile up in cars had nothing to do with him and he did his best to get me a loaner later in the day that I dropped my car off. But I would have expected a loaner right off the bat and much faster service. More

Great experience buying an A6 Mila was the Audi brand specialist helping me out choose the right car. She was very patient, and informative and willing to answer all my questions. Mila was the Audi brand specialist helping me out choose the right car. She was very patient, and informative and willing to answer all my questions. Was able to test drive the cars I was interested in before settling in on the A6. The car with the exterior and interior color that I really liked was not readily available at the dealership lot, but was stuck at port. Mila kept me updated on the progress of shipping the car from port to dealership and ensured it was a smooth and seamless purchase experience. Javier, the tech expert was also really helpful in setting up phone connectivity and explaining the best tech features of the car. Would highly recommend Mila at Audi Palo Alto if you are looking at an Audi. More

Check engine light for my 2010 Audi A5 Drop off at the service center was smooth. I however didn't get a callback with a status update for almost 24 hrs. I however did get a callback once I Drop off at the service center was smooth. I however didn't get a callback with a status update for almost 24 hrs. I however did get a callback once I left a voicemail. Description of the issue and recommended action was good. They said the thermostat needed to be replaced but I didn't see the specific item in the estimate. I saw water pump as one of the items in the estimate, maybe that means the thermostat and water pump need to be replaced together. I ended up taking my car to a non Audi service center as the labor charges were too high for what I was willing to pay. More

Overall it was satisfying and Omar was of great help Everything went very smooth and the sales representative Omar was very helpful, I would definitely recommend this dealership and will be open to buy m Everything went very smooth and the sales representative Omar was very helpful, I would definitely recommend this dealership and will be open to buy my next car for the same place. More

Not responsive One line summary: poor estimation of time, and no communication with customers. Whole story: I brought in my car for a regular service and two reca One line summary: poor estimation of time, and no communication with customers. Whole story: I brought in my car for a regular service and two recalls around 10:30 Friday morning. The technician estimated that the car should be ready in 5 hours. I started to called them starting 5pm but the front desk could not even direct my calls to the technician. All she could do was to leave “urgent messages” to the technician, which he never responded. I had to continue calling them all Saturday morning asking when I could have my car back. Still, no responses from the technician ever. Eventually I decided to drive there and check out. Turned out there was only one other technician there, and he could not “work on someone else’s half-finished task.” I did expect my technician to at least give me a call explaining the delay on Monday, but all I got was a text message that my car was ready in the afternoon - no explanations. He simple ignored all my calls and messages! More

bought a new Q5 Audi Hi Had a very good salesperson very helpful he took lots of time convincing us to purchase our new audi Thankyou Omar for all your patience explainin Hi Had a very good salesperson very helpful he took lots of time convincing us to purchase our new audi Thankyou Omar for all your patience explaining everything with our vehicle , Hope you have lots of sucess in the future. More

Great Experience Everyone was very friendly and punctual. Both David and Tony were very nice and informative, and made the experience very pleasant. Would definitely c Everyone was very friendly and punctual. Both David and Tony were very nice and informative, and made the experience very pleasant. Would definitely come again. More

I believe the Techs lack training I had taken the car in for a code specific to one sensor. The service writer Brendan was very helpful and got me set up with a vehicle right away with I had taken the car in for a code specific to one sensor. The service writer Brendan was very helpful and got me set up with a vehicle right away with little downtime. I got my car back with a new part and repair reason for a different issue. The code returned on the way home from the dealer. Again Brendan was helpful and I was out of there fairly quickly. After some time I was notified that my warranty was voided because of an air filter installed on the vehicle 120k miles ago. Speculation from the tech with nothing to support the findings like a lab scope referencing a good sensor vs my bad sensor but blamed the filter for theoretically "making this go bad which made that go bad which caused this to go bad" etc. until every issue was cause by that filter. The solution was to replace yet another sensor except the one with the code at my expense. I've been a diesel mechanic for about 20 years and I really believe there is a lack of tech knowledge on the floor. Even with the service writer being helpful and I really believe he was arguing on my behalf with Audi Warranty. Since then I've replaced the originally failed sensor with no reoccurring faults. I cannot recommend repairs done here. More