Audi Palo Alto

Great experience It was a fast honest experience. I was able to complete the transaction over the phone out of state. The delivery of the vehicle was a simple process It was a fast honest experience. I was able to complete the transaction over the phone out of state. The delivery of the vehicle was a simple process. More

Great service, with a smile - compliments of Roger Gray! Friendly and efficient service. Really appreciated your help as I did not have an appointment. Had to wait a long time but, under the circumstances, I Friendly and efficient service. Really appreciated your help as I did not have an appointment. Had to wait a long time but, under the circumstances, I cannot complain. The car wash was disappointing - not a good job worthy of Audi. More

Great service and friendly atmosphere I really appreciated John's quick assistance and prompt notification when my car was done. It was easy in and out, which is ideal! I wish all service I really appreciated John's quick assistance and prompt notification when my car was done. It was easy in and out, which is ideal! I wish all service appointments could be like this. More

Friendly staff. Great customer service. Very friendly staff. Service was explained at the time of drop off and in more detail at the time of pick up. Great customer service. Very friendly staff. Service was explained at the time of drop off and in more detail at the time of pick up. More

Easy service visit I brought my car in and Roger took great care of me, arranging the loaner car to drive while my car was being serviced. My car was worked on and done I brought my car in and Roger took great care of me, arranging the loaner car to drive while my car was being serviced. My car was worked on and done in the afternoon. They even washed it before giving it back b More

Fast efficient service with inspection video This dealership handled a recall and service on my Audi in a very professional and efficient manner. Only place I trust for my cars care and I have be This dealership handled a recall and service on my Audi in a very professional and efficient manner. Only place I trust for my cars care and I have been a customer of the brand for over 15 years. More

Easy to work with for a great vehicle Everything about Audi Palo alto was really easy to deal with. Drew was our sales specialist who helped us along the journey from turning in a lease to Everything about Audi Palo alto was really easy to deal with. Drew was our sales specialist who helped us along the journey from turning in a lease to purchasing the brand new Audi Q3. We had to wait for it to come out and also to be delivered but he was great about making sure we got the color we wanted the dealer trades and also affair and easy to handle lease experience. I would recommend them as they are low pressure but will definitely send you information as it comes in and make sure that you are completely up-to-date. If you know what you want they won’t try to give you something else but rather try to solve it as best they can. If you don’t quite know what you want they will provide options with pros and cons as well! More

Overall good service Generally great service with inspection video available. However I had to wait for ~10 minutes before being helped. The number of loaner cars seems ti Generally great service with inspection video available. However I had to wait for ~10 minutes before being helped. The number of loaner cars seems tight - I was told only an A3 was available which was quite inconvenient compare with my original Q5. More

20k service Roger was amazing service advisor. Dealership is fantastic customer service and provides loaner cars. They gave me a brand new Q8 while my 2017 Q7 was Roger was amazing service advisor. Dealership is fantastic customer service and provides loaner cars. They gave me a brand new Q8 while my 2017 Q7 was being serviced. More