Audi Palo Alto

Helpful staff, friendly service We are very happy with our recent visit to Audi Palo Alto. As with our previous visits, the service was very friendly and attentive. In particular, Ro We are very happy with our recent visit to Audi Palo Alto. As with our previous visits, the service was very friendly and attentive. In particular, Roger went above and beyond to make sure our visit was a pleasant one, including making sure that we could pick up the car after hours on the same day (we had a similarly great experience with Matthew Roat on our last visit). Thanks guys! More

Emissions Monitors For whatever reason, the emissions monitors in Q5 were in a status not ready and failing. I’m not sure how these got ‘disconnected’ but John worked t For whatever reason, the emissions monitors in Q5 were in a status not ready and failing. I’m not sure how these got ‘disconnected’ but John worked to get them ready. Apparently, there is no machine / computer that can reset these, a tech had to take the car through a drive cycle. More

No pressure sales Had a great experience this past weekend with working with Paola and getting me a great deal. She was laid out all the options for payment for our car Had a great experience this past weekend with working with Paola and getting me a great deal. She was laid out all the options for payment for our car and the paper work was quick. Highly recommended More

Customer Delight Reached almost closing time 7PM after work. Richard and Omar stayed until 9.30 PM, went above and beyond to help us. The best experience ever. Best Reached almost closing time 7PM after work. Richard and Omar stayed until 9.30 PM, went above and beyond to help us. The best experience ever. Best place to shop for a Car. Though previously bought from a different dealer I would not change now for anything! Thanks Richard and Omar. Keep up the awesome focus on Customers. More

Good service! Although the oils change cannot be done within the same day on Friday, we received a loaner car for the weekend. Overall good vervice and I will come Although the oils change cannot be done within the same day on Friday, we received a loaner car for the weekend. Overall good vervice and I will come back to this location again. More

Great dealership..amazing staff ! Radi was very patient with us and helped us select the best audi, offering us a great deal. Overall, a great customer experience. Highly recommended. Radi was very patient with us and helped us select the best audi, offering us a great deal. Overall, a great customer experience. Highly recommended. More

Excellent Customer Service I'd to wait for 10 minutes or so to get the attention although I'd an appointment. However, once I got John Su's attention, he was very courteous in p I'd to wait for 10 minutes or so to get the attention although I'd an appointment. However, once I got John Su's attention, he was very courteous in providing the best possible service. He quickly arranged for a "Lyft" ride, which meant that I was out of the Audi service station within 10 minutes. John Su was also prompt in arranging for a ride for me from home to pick up the car in the afternoon. Overall, I'm very pleased with the service John Su and others at Audi Palo Alto provided. More

Regular service The whole experience was easy and efficient, from scheduling to pick up. My car was ready as promised. I will be returning for my next service. The whole experience was easy and efficient, from scheduling to pick up. My car was ready as promised. I will be returning for my next service. More

Quick and friendly service. Bought a used Toyota RAV4- clean, no haggling, just a great price and incredible service! We walked in a little before noon and drove away with our ne Bought a used Toyota RAV4- clean, no haggling, just a great price and incredible service! We walked in a little before noon and drove away with our new car within a few hours. They even detailed the car and gassed it up for us before we left. Bonus! Will definitely recommend this dealership and come back when we look for our next new car. More

Friendly, considerate, helpful All of the people we interacted with were knowledgeable, helpful, and easy to work with. They took time with us and let us take our time when making a All of the people we interacted with were knowledgeable, helpful, and easy to work with. They took time with us and let us take our time when making a decision. More