Audi Palo Alto

exceed expectation Everything's good; everyone's nice. When I was told that they'd need more than a day to maintain the car and recalls, Roger provided me a loaner car w Everything's good; everyone's nice. When I was told that they'd need more than a day to maintain the car and recalls, Roger provided me a loaner car without being asked. More

Quick purchase of 2015 Porsche 911 4S We were unexpectedly in the market for a replacement for a 911 with a unique brown color. Audi Palo Alto happened to have a 4S that was one year newe We were unexpectedly in the market for a replacement for a 911 with a unique brown color. Audi Palo Alto happened to have a 4S that was one year newer than our existing car and with some very nice options. After finding it through Autotrader, Denis was very responsive at getting back to me and setting up an appointment. The car was in great shape and the purchasing process was a snap ... easy financing, quick processing, and they even brought in their wheel guy on short notice to buff out a couple of minor scratches on the rim More

Satisfied John did a great job addressing my concerns with getting the service done in a timely manner given that they ran out of loaner cars which was not idea John did a great job addressing my concerns with getting the service done in a timely manner given that they ran out of loaner cars which was not ideal. John was responsive to my concerns about the lack of a loaner vehicle and expedited my service so I could get access to my car for picking up my son that afternoon. More

Servicing if my Audi S6 Excellent service by the team. They explained my options and what the issues were with my car. I decided to use another resource due to price consider Excellent service by the team. They explained my options and what the issues were with my car. I decided to use another resource due to price considerations. More

Good service but had to wait extra day I’d a scheduled appointment but it took an extra day for service department to get car ready due to resource constraints. Dealership should proactive I’d a scheduled appointment but it took an extra day for service department to get car ready due to resource constraints. Dealership should proactively offer relief such as home delivery or paid cab if car service is not completed on schedule. More

Audi service Good service. Provided a loaner and was quick to perform routine service check. Recommend Audi Pall Alto to others. Rating: a a a a a Good service. Provided a loaner and was quick to perform routine service check. Recommend Audi Pall Alto to others. Rating: a a a a a More

Service was expedient Service was done as mentioned and as expediently well including a complementary wash. John was attentive and friendly as well as mindful we would lik Service was done as mentioned and as expediently well including a complementary wash. John was attentive and friendly as well as mindful we would like to have the service done in an hour. More

Very disappointing! The staff were nice and professional but the experience was terrible. It made me rethink buying an Audi. First the service was unbelievably expensive The staff were nice and professional but the experience was terrible. It made me rethink buying an Audi. First the service was unbelievably expensive for a 20,000 mile service. Then they had a minimum, value and recommended service offering showing that they are just out to get as much money as possible, they are not trusted service advisors. Then they send me a text at 3 and for the first time tell me they close at 4!!! I called about 10 minutes to 4 when I saw the message to see if I could pay and then pick you the car but all the service advisors had already gone home so I had to wait until Monday to pick up my car. Completely frustrating all around. Total different experience for my Acura service for 110,000 miles - I changed the battery and replaced all of the fluids and it cost the same amount!!! They close at 6 and were done 3 hours before they closed. More

Purchase of Audi Q5 I purchased my first Audi car (2019 Audi Q5) at Palo Alto Audi dealership. It was a great experience and sales team representative Michael low patient I purchased my first Audi car (2019 Audi Q5) at Palo Alto Audi dealership. It was a great experience and sales team representative Michael low patiently explained all the features and options in the car. Gino helped in closing the finance and explained different financing/leasing option in a very diligent and professional manner. Do Nguyen, Audi technologist, was so thorough in setting up the account and explaining all the features in the car. Overall I am very satisfied with the friendly team @Audi Palo Alto. More

Audi Palo Alto 10,000 mile service. Overall friendly staff. Provided ride home while awaiting service. Would come back for future service intervals. Could improve o 10,000 mile service. Overall friendly staff. Provided ride home while awaiting service. Would come back for future service intervals. Could improve on customer wait times. More