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Audi Palo Alto

Palo Alto, CA

4.1
2,838 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,838 Reviews of Audi Palo Alto

July 19, 2019

Dedicated service team who listens to and cares about custom Took care of door rattle noise on front driver side of Q7. Jon kept me posted with timely updates on the progress, and provided a high quality loaner. More

by CKD1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
July 19, 2019

Fix car I have some issues with my car and they fixed my car quickly. very smooth experience for doing road hazard claims and no issues having that filed. More

by hanamaru
Recommend Dealer
Yes
Employees Worked With
John Su
July 19, 2019

exceed expectation Everything's good; everyone's nice. When I was told that they'd need more than a day to maintain the car and recalls, Roger provided me a loaner car w More

by X.C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Gray
July 18, 2019

Quick purchase of 2015 Porsche 911 4S We were unexpectedly in the market for a replacement for a 911 with a unique brown color. Audi Palo Alto happened to have a 4S that was one year newe More

by Kp2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Kaganovich, Tony Oliva
July 18, 2019

Satisfied John did a great job addressing my concerns with getting the service done in a timely manner given that they ran out of loaner cars which was not idea More

by BUDCHASE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
July 18, 2019

Servicing if my Audi S6 Excellent service by the team. They explained my options and what the issues were with my car. I decided to use another resource due to price consider More

by Bryonbots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Gray, John Su
July 18, 2019

Good service but had to wait extra day I’d a scheduled appointment but it took an extra day for service department to get car ready due to resource constraints. Dealership should proactive More

by aditya.ac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger from Service
July 18, 2019

Audi service Good service. Provided a loaner and was quick to perform routine service check. Recommend Audi Pall Alto to others. Rating: a a a a a More

by FMASSONUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Gray
July 18, 2019

Service was expedient Service was done as mentioned and as expediently well including a complementary wash. John was attentive and friendly as well as mindful we would lik More

by tamjin1139
Recommend Dealer
Yes
Employees Worked With
John Su
July 18, 2019

Very disappointing! The staff were nice and professional but the experience was terrible. It made me rethink buying an Audi. First the service was unbelievably expensive More

by CHUNGJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure. The receptionist was nice.
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