Audi Palo Alto

Purchase of Audi Q5 I purchased my first Audi car (2019 Audi Q5) at Palo Alto Audi dealership. It was a great experience and sales team representative Michael low patient I purchased my first Audi car (2019 Audi Q5) at Palo Alto Audi dealership. It was a great experience and sales team representative Michael low patiently explained all the features and options in the car. Gino helped in closing the finance and explained different financing/leasing option in a very diligent and professional manner. Do Nguyen, Audi technologist, was so thorough in setting up the account and explaining all the features in the car. Overall I am very satisfied with the friendly team @Audi Palo Alto. More

Audi Palo Alto 10,000 mile service. Overall friendly staff. Provided ride home while awaiting service. Would come back for future service intervals. Could improve o 10,000 mile service. Overall friendly staff. Provided ride home while awaiting service. Would come back for future service intervals. Could improve on customer wait times. More

Professional, Courteous, Friendly, Responsive, EXCELLENT! I was looking to replace my 2016 Audi A6 3.0 with the same car. After speaking with close to 6 dealerships, Audi Palo Alto and Denis Kaganovich were I was looking to replace my 2016 Audi A6 3.0 with the same car. After speaking with close to 6 dealerships, Audi Palo Alto and Denis Kaganovich were able to find the right car for the right price. He was super responsive to emails, listened to what I wanted and was friendly and supportive with a no pressure approach to closing the deal. He and the team at Audi Palo Alto are awesome. More

Great buying experience Had a great experience buying our Q8 at Audi Palo Alto. Denis was very helpful in helping us get the car we wanted and getting us a good price. Thanks Had a great experience buying our Q8 at Audi Palo Alto. Denis was very helpful in helping us get the car we wanted and getting us a good price. Thanks. More

Slow service, poor communication I have been here four times and had mixed experiences. Generally, the turnaround time for work is very slow, and I have not experienced good communica I have been here four times and had mixed experiences. Generally, the turnaround time for work is very slow, and I have not experienced good communication about work or timelines. My most recent visit this week was for a basic 25,000 mile service, essentially just an oil change. The service took two days, even though I had an appointment and was on time for it. That is ridiculous. I even told the service associate that it was urgent that I get my car back by the end of the day. Not only did that not happen, but no one even contacted me to tell me my car wouldn't be done. I contacted the service associate twice to get info about the status of my car and never received a response of any kind. The last time my car was here, after my brand new Audi broke down with 15,000 miles on it, it took them ten days to fix it and get it back to me, even though there was only one part that needed to be replaced, according to what they told me. The car might have been ready sooner, except that they put the wrong replacement part in it! Then they had to redo the job. Unacceptable. The reason I take my Audi to an Audi dealership is because I assume they know how to fix Audis! I will definitely not return to this service center. More

Palo Alto Audi I have a major repair done at Palo Alto Audi. John Su carefully investigated the problem and don’t just go by the fault codes. It turns out that the f I have a major repair done at Palo Alto Audi. John Su carefully investigated the problem and don’t just go by the fault codes. It turns out that the fuel injection was the problem, but it may lead to other engine problem also. Without correcting the root cause, I may end up fixing all kinds of problem and still not completely corrected the issues. I appreciate John’s dedication and care of his customers. Highly recommended. More

Easy in and out Th online appointment system is very convenient and easy. I did sign up to get a loaner car, and I got the last one available at a 9am appointment. It Th online appointment system is very convenient and easy. I did sign up to get a loaner car, and I got the last one available at a 9am appointment. It would be nice if there was less uncertainty about whether a car is available as a loaner. My customer service was excellent. There is someone there to greet you as soon as you pull in. Brendan - my customer service rep- was great! He was efficient and pleasant in checking me in. When I picked up the car, he actually came in on his day off to close out the appointments that were open from his previous work day. He had my car ready and waiting for me so I was able to leave quickly. This is the best appointment I have had over the years, and it is due to Brendan! More

Great Customer Service Very pleased with the thoroughness and great customer service. Mila took the time to explain everything and we felt very taken care of. Thanks again Very pleased with the thoroughness and great customer service. Mila took the time to explain everything and we felt very taken care of. Thanks again More

Happy customer Great service. Matt is awesome. Car was done in the time promised. I can easily recommend audi Palo Alto to other people I am an happy customer Great service. Matt is awesome. Car was done in the time promised. I can easily recommend audi Palo Alto to other people I am an happy customer More

Nice job They did a great job fixing the airbag issue. At the same time, they also discovered another issue and fixed it. Will recommend the service center. They did a great job fixing the airbag issue. At the same time, they also discovered another issue and fixed it. Will recommend the service center. More