Audi Palo Alto

Unpredictable ETA, poor communication Came in for 30k service + few recall fixes. At first attempt nothing was done by the end of the day. Second attempt - it took 4 days to complete, no c Came in for 30k service + few recall fixes. At first attempt nothing was done by the end of the day. Second attempt - it took 4 days to complete, no communication during that time. I has loaner, so I was able to manage. More

Really poor experience I purchased my car from this dealer and have had multiple services done, however my past two experiences make me very suspect to their business practi I purchased my car from this dealer and have had multiple services done, however my past two experiences make me very suspect to their business practices. After normal inspections they rated my tires in good condition, however shortly after I noticed my tires slowly deflating. The recommended me to replace two of my tires, however I declined. I then got a second opinion for another repair shop who revealed to me that I had nails in 2 of my tires. I decided to bring it back to Audi Palo Alto to see what they would diagnose the issue with but they did not mention any nails, but rather a irreparable bubble in my tire.l and recommend I buy two tires immediately. I declined again and on my way home I had another flat and noticed they hadn’t screwed on my air cap. I ended up going to another shop and purchased new tires from them instead. Would not go back. More

Excellent customer focus! From beginning to end, John ensured continual communication and satisfaction. I felt he really cared about me as an individual. The service was very From beginning to end, John ensured continual communication and satisfaction. I felt he really cared about me as an individual. The service was very professional and thorough. I was amazed at how fast I was processed in, and processed out. More

Restaurant Concepts LLC lease experience Peter and team were great. The price/value and lease terms were beyond expectations. I would highly recommend Palo Alto Audi to my friends.I look fo Peter and team were great. The price/value and lease terms were beyond expectations. I would highly recommend Palo Alto Audi to my friends.I look forward to working with your service department. More

Great Experience Michael and his entire team was very helpful. They found the trim, color, car we wanted in a short period of time and negotiation was pain free. The Michael and his entire team was very helpful. They found the trim, color, car we wanted in a short period of time and negotiation was pain free. The team was fun, friendly, and knowledgeable. The dealership is very clean and welcoming. Will be back again. More

All sorts of issues I was not satisfied with my service for many reasons. (1) warranty on tire was not mentioned by Audi, I had to bring it up, (2) it wasn't corrected be I was not satisfied with my service for many reasons. (1) warranty on tire was not mentioned by Audi, I had to bring it up, (2) it wasn't corrected because the repair instance was closed, (3) I ahead to remind for pickup and was not notified of a delay in service, (4) had to wait 30 min after close of business to get the car, and was asked to wait for "5 min" and (5) I was told I would get a refund on the warranty prorated but haven't heard back yet from the service team. More

Terrible service I’ve serviced my car twice now at Palo Alto, because that’s where I leased from. Their customer service is awful. The staff is always flustered, angry I’ve serviced my car twice now at Palo Alto, because that’s where I leased from. Their customer service is awful. The staff is always flustered, angry, and rude. They will lie to your face. Then they’ll lie to you over text. Then they’ll lie to you over the phone. The tech I was assigned to wasn’t even working that day, and was annoyed that I texted him. Nobody else would return my calls. Two days later, I was able to pick up my car after a simple tire change. I’m driving to Burlingame next time. More

Purchase etron Overall a great experience in buying our new etron. We love the car - could not be more excited by it in our first few weeks Overall a great experience in buying our new etron. We love the car - could not be more excited by it in our first few weeks More

Excellent service David and Tony were helpful and patient. David gave me absolutely zero stress during my visiting and he’s so knowledgeable and willing to share with m David and Tony were helpful and patient. David gave me absolutely zero stress during my visiting and he’s so knowledgeable and willing to share with me some new features on different models, no matter which one I’m considering buying. And he also explained things very well, and invited me to set up a follow-up meeting with him a week from picking the car such that he can further clarify some problems I have during my driving. More

New Q7 Had a great experience very professional and knowledgeable staff. Made the buying experience easy. Thank you to Luan our salesmen he was patient funny Had a great experience very professional and knowledgeable staff. Made the buying experience easy. Thank you to Luan our salesmen he was patient funny and professional . We would definitely recommend the dealership to any family and friends. Thank you More