Audi Palo Alto

New Q5 Lease David helped us with our previous car and we went back to him for our new car this time around. David was honest and courteous and was able to help us David helped us with our previous car and we went back to him for our new car this time around. David was honest and courteous and was able to help us to get good deal. More

Friendly and professional I would buy from this dealer again. The team was engaging but not pushy, listened to my needs, and helped create the right fit for my family. I would buy from this dealer again. The team was engaging but not pushy, listened to my needs, and helped create the right fit for my family. More

Mislead and treated poorly. I took my vehicle for new tire instal. I picked my tires online because they were available but when I arrived they were not. I arrived on Friday and I took my vehicle for new tire instal. I picked my tires online because they were available but when I arrived they were not. I arrived on Friday and was told it would be done on Monday. I called on Monday and was told it would be done on Tuesday. I called on Tuesday and was told i would revive a call. Three hours later no return call, I called back and advised I had to leave for vacation in and hour or so and I did not get a call back on the status of my vehicle. I decided to drive and demand where my vehicle was. Service person related it was almost done and on its way because the alignment machine was at a different dealership. Then after an hour they made a mistake and it was not my car that was getting done. They realized they screwed up and didn’t even do my alignment and did not wash it as they said they would. I did not appreciate that they did not return my phone calls when they said they would. I don’t think it takes 3 days just to put new tires on. More

Fast Turnaround, Solution Oriented Service After finding out there were no loaner cars available, Ahres immediately arranged for a ride, and moved our car to head of the line for a very swift t After finding out there were no loaner cars available, Ahres immediately arranged for a ride, and moved our car to head of the line for a very swift turnaround. Excellent service all around! Thank you! More

East and efficient David was very helpful and friendly. Our experience was positive. He made sure all of our questions were answered and was very clear about the financi David was very helpful and friendly. Our experience was positive. He made sure all of our questions were answered and was very clear about the financing. More

Great experience with Audi Palo Alto Larry was very patient, answered all our questions and concerns we had and was quick with the paper work. Overall we had a good experience and would s Larry was very patient, answered all our questions and concerns we had and was quick with the paper work. Overall we had a good experience and would strongly recommend Audi Palo Alto to my friends. More

Fast, flexible, Attentive and helpful Great service experience. All specialists attentive to new arrivals and very friendly. Helped each other’s customers to keep us from having to wait. Great service experience. All specialists attentive to new arrivals and very friendly. Helped each other’s customers to keep us from having to wait. When part wasn’t available after all, gave me loaner for extra stretch instead of asking me to come back when parts came in. Great service in all ways More

Nice and friendly! Larry was very helpful, followed up my order updated status and easy to work with. Thanks Larry for helping me with my new car. Happy customer. Larry was very helpful, followed up my order updated status and easy to work with. Thanks Larry for helping me with my new car. Happy customer. More

Super good experience My window can not roll down, I took it to Palo Alto Audi. They are very organized and polite, told me there is recall on the window roller, will repla My window can not roll down, I took it to Palo Alto Audi. They are very organized and polite, told me there is recall on the window roller, will replace on both sides for me. Then they call Lyft to send me to work, all I have to wait was less than 1 minuet, then Lyft me back after it is done. My window works very well and my car is spotless. The whole experience is so efficient and good. I highly recommend this place. More

Efficient, Knowledgeable, Professional I have owned 5 Audis over the years and worked with several servicing dealers in CA and NY. This is the best organized most professional organization I have owned 5 Audis over the years and worked with several servicing dealers in CA and NY. This is the best organized most professional organization I have seen as an Audi Dealer. More